Wye Valley Surgery - Ratings and reviews
Reviews
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Review titled First Contact Practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
This process has worked brilliantly. After telling the receptionist about my knee problem, I was quickly given an appointment with the physio, who listened carefully and was able to prescribe an effective treatment plan. There have been helpful follow-up calls and my knee is happily well on the mend. Thank you!
Visited March 2023
Review titled Wye Valley Surgery
Replied on 31 March 2023
Thank you for your 5* review we are very happy that we were able to get you seen by the Physio so you received a good treatment plan for your knee
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Review titled Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
I have had the same experience time and time again. I have ignored the rudeness of the receptionists and certain Nurses/GP's. You are constantly made to feel like a nuisance for calling to make an appointment due to pain. I respect the NHS and I understand the burden on them, hence I call up only when I can no longer find a solution to the discomfort I am facing. However, today it has left me so frustrated and upset seeing my mother crying after a phone call with the GP. She has been in immense pain for weeks, and finally, after trying prescribed/over-the-counter painkillers she took the step to call the GP to get help. Instead, she is ridiculed on the phone for constantly being in pain, the GP refusing to give her name when asked and responding you will find it on the report for today so don't worry. My mother is a sweet and friendly individual, so she does call individuals love/darling as a way to have a polite conversation. The GP shouted at her and said 'do not call me darling, I am your Dr'. These are just a few points from the conversation that took place. I have previously made complaints that I have never received a response. They are very strict on low tolerance for rudeness to staff but why is that not the case when they speak to helpless elders and individuals with language difficulties? I have seen it every time I am waiting in their waiting room, the tone of voice of disgust when speaking to patients. Is there a misconception about why individuals come to the surgeries? It has reached the extent that I am nervous to call the doctor for myself or my elderly mother, for the fear of the treatment they will give. We are all hard-working individuals who pay our NI and taxes to then be made guilty of using the services. It is upsetting the state of the surgery and how do we complain about the receptionists when the Nurses/GP's are partaking actively too. The lack of respect and dignity given to people in pain and wanting help is just not acceptable no matter the burdens or stresses they may have.
Visited February 2023
Review titled Wye Valley Surgery
Replied on 11 July 2023
Dear Patient Thank you for your feedback, we apologise for the poor experience you received in your consultation. However as this was raised anonymously we are unable to respond in detail. Please call the surgery to speak to the Patients Service Manager who will be happy to help. Our telephone number 01494 521044
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Review titled Lucky to be registered here
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
I cannot fault Wye Valley for the service they have provided through the Covid lockdowns and beyond. I have been able to get appointments when I have needed them, referrals have been put through for me and when I was recently diagnosed with diabetes the support I received was fantastic. All round a really good GP surgery, very patient focused.
Visited September 2022
Review titled Wye Valley Surgery
Replied on 07 February 2023
Dear Anonymous Thank you for your feedback. I am glad we were able to help you through those difficult times and l hope we are still delivering that attention that every patient deserves Kind regards Vicki Avery Patient Services Manager
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Review titled Great physician
Rated 4 stars out of 5
by Anonymous - Posted on 16 July 2022
I experienced a great service in Why Valley Surgery. I spoke to the physicians and they were amazing. Very understanding, quick action and great patience in explaining actions that need to be taken. They listen to the patient and try to help as best as possible. I would highly recommend.
Visited July 2022
Review titled Wye Valley Surgery
Replied on 07 February 2023
Dear Anonymous Thank you for your feedback. It is nice to hear that you were treated caringly and with compassion. We thank you for your recommendation Kind regards Vicki Avery Patient Services Manager
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Review titled FCP Service is brilliant
Rated 5 stars out of 5
by JoG - Posted on 25 June 2022
My GP referred me to the surgery FCP for a long term neck problem. The service I received was brilliant - the FCP spent time to listen and understand what my problem was and organised an urgent referral for treatment which I had within a week. I have had several follow up calls since then to discuss how I am and to review my medication. I think the FCP service at the surgery is invaluable!
Visited June 2022
Review titled Wye Valley Surgery
Replied on 07 February 2023
Dear Patient Thank you for your review which has been passed onto our Physio. We are so glad that this service is now available through the surgery and we were able to help you. Kind regards Vicki Avery Patient Services Manager