Wrekenton Medical Group
Springwell Road, Wrekenton, Gateshead, NE9 7ADContact details and opening times
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Reviews
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Review titled Really bad experience
Rated 1 star out of 5
by Anita Smith - Posted on 18 April 2024
Booked my whooping cough vaccine and waited for an hour. It's been half hour waiting since last patient left. After chasing with the reception, the nurse told me that I can't have my vaccine because I am only 18 weeks pregnant now, even told her the nurse advised I could take it. And NHS website suggested that 'Pregnant women can help protect their babies by getting vaccinated – ideally from 16 weeks up to 32 weeks pregnant'. Absolutely waste of time. Will make formal complaint through other channels too.
Visited April 2024
Review titled Wrekenton Medical Group
Replied on 18 April 2024
Dear Anita Smith Thank you for your feedback and I am sorry for the poor service you received today. From initial review, I empathise with your frustration of the process today. I see you waited longer than the norm and I will ensure this is discussed with the nurse to understand any reasons. I also reviewed the guidance of administration of the whooping cough vaccine and I agree with you it shows between 16 weeks and 32 weeks and again, I will clarify why the nurse said it was after 20 weeks (as there maybe a clinical reason). I confirm I received your complaint this afternoon and I will respond formally with my contact details should you wish to discuss this further. I apologise once again for the issues you encountered today and I assure you they will be reviewed to ensure they do not happen again. Thank you, Julian Saul - Practice Business Manager
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Review titled Quick great service
Rated 5 stars out of 5
by Tracey - Posted on 05 January 2024
I just wanted to provide some feedback about the practice on behalf of my mum. My mum had an acute medical issue at approximately 5pm on Wednesday night. She telephoned the surgery and the receptionist she spoke to recognised the importance of the issue and sought clinical advice. She was contacted quite quickly again by the receptionist and was advised to go straight up to the surgery. She was seen by the duty GP and received treatment, which I’m sure avoided me taking her to the ED, later that night. She has asked me to pass on her sincere thanks to the receptionist, the duty GP and the doctor who has been treating her of late. She knows you have a hard time working in General Practice and that you don’t often receive praise for the service you provide. Please pass on her sincere thanks to the team members.
Visited January 2024
Review titled Wrekenton Medical Group
Replied on 09 January 2024
Hi Tracey Thank you so much for this great feedback and Im pleased to hear your mum was consulted quickly and I hope she is making progress to good health. I will certainly discuss this with the team at our next meeting. Thank you once again, Julian - Practice Business Manager