Worthing Medical Group
23 Shelley Road, Worthing, West Sussex, BN11 4BSContact details and opening times
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Reviews
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Review titled Poor patient treatment
Rated 2 stars out of 5
by Monika - Posted on 29 August 2023
Even though we've gone back to normal life it isnear impossible to see the GP. You're put on waiting list for ac call back, that is if you are lucky to get through and even book that (lately I am on hold for 45mins and from 38th in the queue, when I get to next in line I hear surgery is sloced and line customer off; I call back and of course surgery is open and yet again I am 38th in the queue). Since reporting my problem, I've requested face to clface appointment and got request to submit photos. I spoke to 3 different doctors, each giving different diagnosis based on the photo, each saying previous GP was wrong and made things worse. In the end I've gone to see specialist privately, as the issue was affecting me at work. The state of affairs at this sirgeryis sad but also very unnacceptable. These days I hope for good health, not because of potential pain and affect it will have on my life, but the thought of contacting the surgery fills me with dread and triggers my anxiety. You feel stuck and hopeless with a practice that does not want to see patients anymore abd feels they can solve problems over the phone. We all were fine with those rules during covid, but now it is not on and simply wrong.
Visited July 2023
Review titled Worthing Medical Group
Replied on 07 September 2023
Good Morning Monika, Firstly, I would like to thank you for sharing your concerns. We have had many concerns sent in with a similar issue as yours which is down to our current telephone provider. We have raised this concern with them several times but have never had a response back to the cause of this reoccurring problem. I am pleased to announce that we are in the process of moving to a new telephone company to go live in October. It is a cloud based company and therefor to eliminate this current issue. With regards to having a face to face appointment- our process is starting off with a telephone call which was the system we used before covid. We do however now ask the patient how they would prefer to be dealt with and inform the GP that the patient would like a face to face appointment or a call. I apologise that you have gone privately after speaking to several GP's. We have no covid guidelines in place anymore and are seeing more patients than ever. I would like to discuss this further with you to see if there is anything else we can do or offer to assist, so please if you have time give the Practice a call and as for the Patient Services Manager and I will happily discuss with you. Kind Regards