Worthing Medical Group - Ratings and reviews
Reviews
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Review titled Worst practice I’ve ever experienced
Rated 1 star out of 5
by Sarah chitty - Posted on 15 April 2024
Can’t get appointment either face to face or via phone they triage you without speaking to you and are willing to leave you breathless for a week. So their option are to sent you to A&E so now I have to wait there for a couple of hours just to speak with a doctor
Visited April 2024
Review titled Worthing Medical Group
Replied on 15 April 2024
Hello Sarah, I am unable to comment about your case personally due to data protection and you leaving your name visible. However, I do apologise for the disatisfaction caused and have escalated your concerns to the GP. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Better experience today
Rated 3 stars out of 5
by Debra Stevens - Posted on 27 March 2024
I thought I would update my review. I phoned in again yesterday morning, had a call back and got an appointment to see a nurse practitioner. She was really lovely. I received all the advice and medication required and will hopefully be feeling better soon.
Visited March 2024
Review titled Worthing Medical Group
Replied on 28 March 2024
Good Morning, Thank you for sending in both sets of comments. I apologise that you were unable to obtain an appointment on your first attempt on Monday. We sadly had 3 Dr's off sick, which is very rare, but unfortunately meant that we were only able to deal with ongoing complex urgent matters on that day, as much as we dislike doing this. We ensure that the phone message also states this to avoid patients waiting unnecessarily on the phone, leading to disappointment if we are unable to help, and also to offer alternatives ways to seek help, such as 111, the pharmacy or the urgent treatment centre via A+E for something more urgent. We only advise A+E to patients if they feel it is an emergency and they are unable to wait until our next working day. I am glad that the following day our capacity was back to normal and you were able to get the appointment that you required. I really do appreciate you updating your review as constructive and positive feedback is extremely important to us. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Unable to get past the receptionist
Rated 1 star out of 5
by Debra Stevens - Posted on 25 March 2024
I phoned at 8 this morning and was 26 in the queue. I wanted to see or talk to a GP or Nurse Practitioner. After 30 minutes I was told too many doctors off sick to deal with any patients today and to go to A and E or 111. Without the ability to book a call back until 8 on the day this just seems like making the A and E situation worse. Not good enough for the largest surgery in Worthing.
Visited March 2024
Review titled Worthing Medical Group
Replied on 28 March 2024
See response on second review from patient. Patient and Clinical Services Manager Worthing Medical Group
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
rang concerning a referral phone informed that as after 12 noon should ring 111 or go to hospital, also only taking calls tomorrow between 8 am an 10:30 am due to staff training !!! I waited for the phone for the secretary's and was told to leave a message for reply 3 working days.
Visited February 2024
Review titled Worthing Medical Group
Replied on 15 February 2024
Good Morning, Apologies for the dissatisfaction caused. If it was about a referral that had already been generated, then our telephone message gives you an option to go through directly to the Secretary team, or they will contact you back. If it was a referral that you were requesting, you would have needed to speak to a GP first for them to generate a referral. For anything admin related, we do have a three day turn around. I you havent had your query dealt with please do not hesitate to get back in contact and I will personally look into this for you. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Great medical group
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I’ve had nothing but good experiences here. The whole team does a great job and works hard. I appreciate it’s sometimes difficult to get a face to face appointment, but see nothing wrong with telephone appointments as a first step. It’s not always essential to be seen in person in order to get good healthcare.
Visited January 2024
Review titled Worthing Medical Group
Replied on 15 January 2024
Good Afternoon Linda, Thank you for such a lovely positive review. We are highly appreciative of you taking the time to share your positive views. I am glad we have been able to assist with your needs. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Lack Of Care
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
For the past few years my care (lack of) has been incredibly poor, I have still had no diagnosis or help and have been pushed from pillar to post. I have been distraught and had no call backs when told I would, no treatment and I feel so let down. I have had no choice but to stretch myself to start paying for private care to diagnose my illness. I am a mum with a young family and my anxiety and metal health has suffered tremendously.
Visited January 2024
Review titled Worthing Medical Group
Replied on 16 February 2024
Good Morning, I am extremely sorry for the dissatisfaction caused and really would like to look into this for you and arrange some continuity from a GP for you. Without any details I am unable to act on this appropriately. Please could I ask that you contact us and ask for myself and will look into addressing your concerns. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Blood tests
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I needed blood tests for a health check I'm doing in January (ca125, cea and ca199 something) I made an appointment with the surgery and went there to see the nurse. The nurse told me he couldnt book the test because his screen didnt allow him to register those tests. He told me I would have to go to Worthing Hospital for bloods, so I booked another appointment and went there instead. The reception in Blood Tests said that the wmg surgery had not entered my blood tests on the system, and that the blood tests I needed were bog standard tests which the Surgery should be carrying out, not sending me to hospital. I told the hospital that Worthing Medical had refused to do the tests, but sent me to the hospital instead. They asked me to call the surgery to confirm the tests I needed on i.c.e.. I waited 45 minutes (I was caller 8) until someone from wmg reception answered. Luckily my phone was charged. The person on reception asked me to wait. After about five minutes he said 'Oh, the test just appeared on our system, you can ask the hospital to check again.' Honestly, it must be magic or fairies or something. The test just 'appeared' on their system. I dont know why the surgery is refusing to carry out standard blood tests, but I wasted two days on this farce. I cant understand why the surgery is rated outstanding. The identical thing happened last year, but I was assumed the issue had been fixed. How stupid am I? A rubbish phone service which relies on people to give up waiting on line to weed out the non-desperate patients. A rubbish appointments system where you dont get to see a doctor but wait around for a phone call. And then you get to make another appointment to see a doctor by ringing at 8am and waiting on line for hours to be told there are no appointments left. It's a total shambles. I read in the replies to the reviews that the phone service is being fixed. Is it though? Why not go back to the old system and stop wasting people's time? Why not carry out bog standard blood test for cancer markers and stop sending people to Worthing Hospital? It's so innefficient its maddening. Time is money, but not our time obviously
Visited December 2023
Review titled Worthing Medical Group
Replied on 15 February 2024
Dear patient, apologies for the dissatisfaction that you have experienced. If a blood form is not on the system for a patient the practice or the hospital are unable to complete the blood test as we would be unsure of which bloods would be required. I do apologise that you were told conflicting information. When you called the practice from the hospital to request the form to be added on the system, it wasnt on there, but my colleague asked the GP to add it on for you, to avoid you a further wasted journey. So the form did just appear on the system as the Dr added it on there for you. Our new phone system is much more efficient and you no longer require to wait in a queue, if you decide to click the call back option. Then when you get to option 1 in the queue, it automatically calls you back. We have had an on the day triage system in place for over 5 years, however the reception team do ask the patients if they would prefer a call or a face to face appointment. Then it is up to GP to signpost who they want you to see. With regards to having blood tests at the hospital, they have a department especially for this, as do we. Some patients prefer booking at the hospital for convenience and some prefer to come to the practice. The hospital usually can offer you an appointment sooner than the practice and we give patients the option of both. If you would like to discuss this further, please do not hesitate to get in contact and I can discuss with you. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Considerate and proactive practice
Rated 5 stars out of 5
by AKH - Posted on 10 November 2023
I have an ongoing problem which is being investigated. The Doctors I have seen re this have been excellent. They are interested in helping me and very careful to explain things clearly. They make me feel that they are interested in me as a person. They are also proactive in contacting me .
Visited November 2023
Review titled Worthing Medical Group
Replied on 13 November 2023
Thank you ever so much for your wonderful and positive feedback to the Clinicians. I will absolutely send this round to them all as the kind words are extremely appreciated, I am glad we have been able to manage your symptoms and ongoing care to a satisfactory level. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Great practice , wonderful medical care
Rated 5 stars out of 5
by Maggie marlow - Posted on 06 October 2023
After a bad fall I had very little skin left on my right leg. I have seen the nurses multiple times since beginning of Sept and they has given me confidence and treated me so professionally and efficiently that I am able to board my plane in the next few days and see my terminally ill sister in law. Fantastic job! They have put me back on two legs again .cant praise you all enough - you are wonderful nurses have terrific manners and are creditsto the surgery
Visited September 2023
Review titled Worthing Medical Group
Replied on 09 October 2023
Dear Maggie, Thank you ever so much for your wonderful feedback. I am delighted that you have healed enough to enable you to travel to see your sister and that our wonderful Nursing team has given you your confidence back. I will ensure to pass this feedback onto the Nursing team and once again thank you for taking the time to pass this on. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Poor patient treatment
Rated 2 stars out of 5
by Monika - Posted on 29 August 2023
Even though we've gone back to normal life it isnear impossible to see the GP. You're put on waiting list for ac call back, that is if you are lucky to get through and even book that (lately I am on hold for 45mins and from 38th in the queue, when I get to next in line I hear surgery is sloced and line customer off; I call back and of course surgery is open and yet again I am 38th in the queue). Since reporting my problem, I've requested face to clface appointment and got request to submit photos. I spoke to 3 different doctors, each giving different diagnosis based on the photo, each saying previous GP was wrong and made things worse. In the end I've gone to see specialist privately, as the issue was affecting me at work. The state of affairs at this sirgeryis sad but also very unnacceptable. These days I hope for good health, not because of potential pain and affect it will have on my life, but the thought of contacting the surgery fills me with dread and triggers my anxiety. You feel stuck and hopeless with a practice that does not want to see patients anymore abd feels they can solve problems over the phone. We all were fine with those rules during covid, but now it is not on and simply wrong.
Visited July 2023
Review titled Worthing Medical Group
Replied on 07 September 2023
Good Morning Monika, Firstly, I would like to thank you for sharing your concerns. We have had many concerns sent in with a similar issue as yours which is down to our current telephone provider. We have raised this concern with them several times but have never had a response back to the cause of this reoccurring problem. I am pleased to announce that we are in the process of moving to a new telephone company to go live in October. It is a cloud based company and therefor to eliminate this current issue. With regards to having a face to face appointment- our process is starting off with a telephone call which was the system we used before covid. We do however now ask the patient how they would prefer to be dealt with and inform the GP that the patient would like a face to face appointment or a call. I apologise that you have gone privately after speaking to several GP's. We have no covid guidelines in place anymore and are seeing more patients than ever. I would like to discuss this further with you to see if there is anything else we can do or offer to assist, so please if you have time give the Practice a call and as for the Patient Services Manager and I will happily discuss with you. Kind Regards