Woolpit Health Centre
Heath Road, Woolpit, Bury St. Edmunds, Suffolk, IP30 9QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don’t Expect Help - Updated Review
Rated 5 stars out of 5
by Kelly Campbell-Staines - Posted on 02 May 2025
I called the surgery again a week later and spoke to a lovely helpful GP who kindly listened and I have now had an X Ray. She is waiting for the results and will go from there. She has also updated my meds and I am pain free for the time being. I feel bad for leaving the previous review. Sadly I think I that the GPs are too busy to fully read your E consult and to understand that you need to see someone or at least that you are expecting an appointment. Sadly I can’t delete me previous review so the least I can do is update and say that they have now been great in getting me the help I need.
Visited May 2025
Woolpit Health Centre has not yet replied.
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Review titled Waste of everyone’s time
Rated 1 star out of 5
by Marilyn chapman - Posted on 22 May 2025
Waited 2 weeks for phone consultation, had appointment, was told by doctor, that the doctors note I needed would be uploaded to nhs direct, which did not happen. So visited surgery to collect note. Spoke to both pharmacy and receptionist, both had no clue what I was talking about as no notes had been written by doctor. Was told an urgent request was to doctor to emails me my doctors note. Another 3 days later nothing has arrived. By which point I have been charged 50% cancellation fee for the appointment I needed the letter for. Staff I spoke to were perfectly pleasant but simple tasks seem to be impossible at the surgery. Extremely unhappy with service provider, what’s worse is I knew this would happen as have had constant issues in the past.
Visited May 2025
Woolpit Health Centre has not yet replied.
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Review titled logging in
Rated 3 stars out of 5
by michael bartrum - Posted on 09 May 2025
I always have trouble logging in and my log in details are saved on my computer. I cannot order my prescription.
Visited May 2025
Woolpit Health Centre has not yet replied.
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Review titled Uncooperative no Empathy
Rated 2 stars out of 5
by Uncooperative with no empathy - Posted on 16 May 2025
I went to the surgery pre Xmas and was examined and told I was fine which I definitely was not went back a few days later and nothing really changed. I visited Italy where my partner lives went to a clinic had 2 Cat scans to confirm I had chronic Bronchitis and needed subsequent medication which basically is for life. Came back with evidence on a cd and was told the surgery could not facilitate these after 2 weeks and would not medicate, I thought there was translation services !! They have asked for me to now translate. The prescription is quite easy to read as it’s a global brand but still no result. Given I have a chronic illness this surgery has made absolutely no effort to understand on an illness if not treated correctly can eventually turn to emphysema I am astounded in what little effort it would take, I will now escalate this negligence to the various regulatory entities within NHS and medical councils. Thanks for everything Woolpit health centre I will return to Italy for my oxygen and inhalers .
Visited April 2025
Woolpit Health Centre has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
Recently had major revision shoulder surgery. The nurses/drs have been so prompt in post-op care. A consult in morning and I’m seen by a nurse for a dressing change within 2 hrs. Unfortunately I now have an infected wound, given penicillin but had a severe reaction to that, but by sending a further consult request this morning by 8.30 I had a dr call and prescribe new Antibotics. He was polite, warm, friendly and very reassuring. I’d been up all night worried sick about this infection. The pharmacy is always busy but a 15/20 min wait is fine compared to some of my friends experiences at their surgeries. Instead of a small percentage of patients complaining all the time remember it’s one of the busiest if not busiest surgery in Suffolk. 10/10 to all the staff
Visited April 2025
Woolpit Health Centre has not yet replied.
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Review titled Don’t Expect Help
by Kelly Campbell-Staines - Posted on 28 April 2025
I have been suffering with pain in my left leg for a year. I have been pushed pillar to post and still am undiagnosed. I am now unable to dress myself and some days can barely walk. I have to work. I have asked for help and have been referred to physio, I then was referred to the Spine clinic who arranged an MRI of my spine and lower back. This came back clear. Yet I am still in increasing pain. I am on painkillers constantly which are making me depressed. I have increased my dose of antidepressants to try and counteract this, I’ve done this with no advice from the doctor. Nothing is helping. I have numbness and pain down my left leg and it is now painful to sit down. I contacted the surgery again by econsult asking for different pain relief and that I am very depressed. I can’t function properly anymore. I have asked for a copy of my MRI results letter. To be told I have to contact the hospital for this. I have contacted the hospital previously and asked for the scan and report, so I can take it elsewhere to be reviewed. I have been told it could take 6 months. I’ve just had a note on the NHS app from Woolpit just saying to get my results from the hospital. They haven’t reviewed my pain relief or my antidepressants, they haven’t spoken to me on the phone. I’ve asked before for some constipation relief due to the painkillers, that also has been ignored. I’m literally being left to deal with this. I can’t take this anymore and now I’m left to try and find another doctor to transfer to. If you are looking for a helpful doctor then go elsewhere these guys haven’t got time for you.
Visited April 2025
Woolpit Health Centre has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2025
I filled out the online consult and uploaded a picture of a boil on my collarbone . I was contacted within an hour and within 3 hours i had been seen by the team and the infected follicle removed, wound dressed , antibiotics issued and follow up appointment booked . I was absolutely blown away by the speed and quality of service received . The new consult system is fab , allowing you to upload a photo of the problem without taking up a doctors time .
Visited March 2025
Woolpit Health Centre has not yet replied.
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Review titled Anima availability is poor and unsupportive
Rated 2 stars out of 5
by Mr Steven Howe-Bull - Posted on 12 March 2025
It's taken my the best part of 6 months to pluck up the courage and talk about a condition only for my request to fail its screening through Anima because you're busy at 11.30 on March 12/2025. This is really disappointing.
Visited March 2025
Woolpit Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
I have been a patient at the practice for a number of years and have always found the care fantastic, particularly with my children, and have never struggled to get an appointment. I attended the surgery today with my 6 month old for a pre arranged appointment to see the Health Visitor. During my appointment I raised some concern medically about my daughter. The receptionist arranged for me to see the next available GP without having to leave and come back. Between appointments I had to breastfeed in the waiting area, despite being busy the reception staff came over to offer me a glass of water and to check I was comfortable. I was seen by the GP before my allocated appointment time and was pleased with the medical advice given. Fantastic service, thank you all.
Visited February 2025
Woolpit Health Centre has not yet replied.
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Review titled Not sure what's happened to this surgery
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2024
The staff are great but the service has gone downhill since covid and never recovered. 4 times I have had to go private because I actually had 3 slipped discs but no attempt to have an MRI was given just more pain killers Physio is also given but try getting an appointment for that. 18 months I waited for an NHS appointment for back trouble before I had to go private to save my sanity job and to restore my health. Never see the same doctor twice and as for econsult lets not go there its horrible & pointless in some cases.
Visited October 2024
Woolpit Health Centre has not yet replied.