Woodlands Health Centre - Ratings and reviews
Reviews
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Review titled Econsult is a waste of time
Rated 1 star out of 5
by Sheila Britton - Posted on 02 February 2024
Did the new econsult yesterday and thought what a great idea instead of trying to get an appointment. Expected a phone call today but instead got a text that the doctor will call me on 21st February! Nearly 3 weeks away! And how exactly are they going to examine my ear over the phone. I’ll go back to the pharmacy again as this practice is getting worse and worse
Visited February 2024
Woodlands Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Esme Hoggard - Posted on 26 January 2024
It's nigh on impossible to get an appointment and even if you phone early in the morning it's likely you'll be the 25th caller on the line. I had an appointment today and I was left waiting for over 40 minutes, with absolutely no apology. I ended up having to leave as I had other commitments. What makes it worse is that I knew I was next in line to be called and the patient the doctor was seeing had left 10 minutes prior - so absolutely no need for me to be waiting for that long when he had no one in the room with him. Considering he was running late by half a hour at that point, you'd have thought there would have been some common curtesy to get round to your next patient as soon as possible. Don't waste your time and register with another practice in the area.
Visited January 2024
Review titled Woodlands Health Centre
Replied on 29 January 2024
I am sorry you feel the service you received fell short of your expectations. I shall respond to you directly.
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Review titled I'm afraid the performance has got worse and worse
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
I’ve used Woodlands Health Centre for many years and never had cause for complaint but since Covid and significant house building in the local area, the service has become unacceptable. I have not managed to get a face to face appointment with my GP for years and the last time I tried for a telephone “triage” appointment, the wait was 3 weeks. Before that they have typically referred be to the local hospital, who expressed surprise that they had not seen me. An online consultancy system has now been introduced, but though you get a reply there is no indication of who it is from and no means to reply. My last enquiry resulted in advice to call 111, who instructed me to call my GP!! I recently needed a face to face consultation, but as this was impossible and I knew would be pointless and result in a referral to hospital, I decided to seek a private GP appointment, which was easily accomplished, expensive, but no more so than a typical vet. The staff, when you make contact, do all they can and are very pleasant, but they have no resources to offer. I’m also waiting (for 16 months) to see if I can have a major operation and I’m not even sure I’m on the waiting list. The trouble is that if they improve, even more people will use them and they will be back to square one.
Visited October 2023
Review titled Woodlands Health Centre
Replied on 03 November 2023
Thank you for your feedback. The demand for GP appointments nationally has increased by a large margin. This is compounded by additional housing been built in our practice area. The only way to manage such large numbers of patients needing help and advise is to operate a telephone triage system. This was we can help as many patients as possible and keep the waiting time down to a minimum. I am sorry you feel the service we provide does not meet your expectations. If you would like to ring, or write to me I can investigate your personal issues further. Thanks Sarah Baker Practice Manager
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Review titled Navigating new parking system at this surgery
Rated 1 star out of 5
by S Giles - Posted on 24 August 2023
This surgery has recently introduced camera controlled parking. There are plenty of signs up now but not at the beginning and we got £100 penalty when attending an appointment as didn't know to put our reg number into the iPad. When we asked for help resolving the problem the practice manager's response could have been more supportive. Instead of deflecting the issue to the parking company, I would have expected the practice to offer assistance, given that we had an appointment scheduled at that time. It was disheartening to learn that other patients also suffered similar issues. I believe that a caring practice would prioritise helping patients navigate through new systems and not hide behind the appeals process of the parking company. I hope the practice takes into account this feedback to improve its customer service and ensure patients aren't caught off guard by new systems. Ultimately the willingness of a practice to assist and understand its patients makes a world of difference to their experience.
Visited August 2023
Review titled Woodlands Health Centre
Replied on 29 August 2023
hello S Giles. I am sorry you have been inconvenienced by the new parking system. We were left with no alternative but to engage with a car parking company as our car parks were full of unscrupulous drivers, leaving no spaces for patients or staff to park. There are numerous signs in the car parks and in the building informing patients they need to register their number plate. Unfortunately the car parking company have asked us not to get involved with appeals. I would suggest you contact them directly. Sarah Baker
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Review titled Lovely doctor
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
Recently registered with the practice and made an appointment for something I’d been putting off a long time. Helpful reception staff made an appointment for me within a week. Lovely doctor suggested immediate care plans and made appropriate referrals immediately. She was so kind and nice to me after I’d been feeling so anxious. It says I’m not allowed to include names on this platform so I won’t but I’d love her to know how reassured she made me feel. Thank you for being so lovely and kind.
Visited December 2022
Woodlands Health Centre has not yet replied.
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Review titled Thank You
Rated 5 stars out of 5
by Linda Johnston - Posted on 04 January 2023
We realise it's difficult times for GP surgeries and their patients. However we recently had occasion to ring on a Friday eve just before Christmas and between the surgery and the local pharmacy they managed to avert a visit to A and E.... not the best place to be at any time but especially not now with covid and flu numbers rising . Huge Thanks to both Woodlands and our local pharmacy.
Visited December 2022
Woodlands Health Centre has not yet replied.
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Review titled Caring doctor
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
I'm with this practice for few years now and I'm always happy with the care and treatment I'm recieving. Could not wish for better GP care.
Visited November 2022
Woodlands Health Centre has not yet replied.
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Each time I have had to contact this practice it has been nothing but trouble. I thankfully have not had to contact them for a number of years but needed a call consult last week, a prescription was supposed to be sent to chemist and after trying for a couple of days it is still not there , I now have to try and sit on hold on the telephone trying to sort this out, I work for a busy NHS practice and this is proving to be very difficult and I have spent the weekend in pain - very poor service that needs looking into by CQC as this should not be rated as good!
Visited October 2022
Review titled Woodlands Health Centre
Replied on 31 October 2022
I am sorry you encountered difficulties. Please ring me on 01892 833331 to see where this went wrong. Thanks Sarah Baker
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Review titled Best practice I’ve ever used
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
I cannot fault Woodlands, the service has always been top class. My GP goes out of her way to call or text and seemingly works all the hours in the day! In the past she has called late on a Friday evening to discuss an issue as she did not want me to have to wait until my scheduled appointment on the Monday morning as she knew I would worry. What more could a patient ask for! Highly recommended.
Visited August 2022
Woodlands Health Centre has not yet replied.
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Review titled Quite Happy with services but…..
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2022
We all know the strain the NHS is under, but it is no excuse for reception staff to lack compassion, understanding, whilst dealing with the public. To have to tell reception staff your medical problem in front of other patients in waiting room can be embarrassing, having to speak loudly through perplex screen and wearing a mask could be considered a breach of confidentiality. So exasperated whilst trying to make an appointment,walked out in disgust! Perhaps a little more training should be considered.
Visited May 2022
Review titled Woodlands Health Centre
Replied on 13 May 2022
I am sorry to hear you were unhappy. Please do give me a ring to see where this went wrong. 01892 833331 Sarah Baker