Woodlands Family Medical Centre - Ratings and reviews
Reviews
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Review titled Poor service for booking non urgent appointments
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2022
After receiving my 3 yearly cervical screening letter, I contacted the surgery only to have to wait over 40 mins to book a smear test that took all of 5 minutes to book. I appreciate the surgery is very busy but I do think that there should be a separate non urgent appointments booking system for services such as smear tests, childhood vaccinations etc. It's this kind of poor thought-out process or poor access to non urgent services that risk lives. Many women do not have the time to wait 40mins or more to book a smear test or even get time to go online to book via the online system therefore delaying or even not attending their smears resulting in possible risks to thier health. Generally the practice has been good for my family and I but this one issue needs looking into as am sure it would also avoid delays for those wanted to book in to see the GP/Nurse for ill health on that day or urgently.
Visited October 2022
Woodlands Family Medical Centre has not yet replied.
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Review titled Poor initial consultation
Rated 3 stars out of 5
by raymond martin - Posted on 20 October 2022
The consult just doesn’t work for most elderly most of us are not computer literate We are asked to self diagnose from multi choice questions if we ever get to that stage For me the E consult is a barrier to seeking medical help and there delaying diagnosis Doctors need to see patients face to face At least give us the choice of direct appointments This system is harming many elderly people The phone system is poor I tried to get a call back twice it just didn’t work Just saying you see critical cases urgently only works if the indications are very obvious due the delay in being able to see a doctor in the first place I thought the Nhs motto was do no harm Well that’s out the window with E consult The system is scaremongering if you self diagnose wrongly on a couple of questions referring you immediately to A&E This can be upsetting all because a doctor has not been seen immediately Surely the doctors don’t agree with this system Not impressed
Visited October 2022
Woodlands Family Medical Centre has not yet replied.
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Review titled Wonderful nurse practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2022
I have just had the best experience of a telephone consultation that I have had in many years. The nurse practitioner, firstly fitted me in at short notice, but then listened to me and gave me advice. At no time did I feel judged or talked down to even though I admitted to slightly deviating from my original treatment plan. The nurse was extremely knowledgable and explained things to me even though I have a level of knowledge myself. This has been an extremely positive interaction and one which I will repeat whenever I need help or advice on a very personal problem. Thank you very much also to the lovely young receptionist who helped facilitate this appointment.
Visited August 2022
Woodlands Family Medical Centre has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 August 2022
I just wanted to say I have been coming to the surgery quite a bit recently and everytime I have came in it has been a lovely, pleasant young girl on reception each time and she has made me feel very comfortable when approaching her on the front reception. She is always willing to help and go out of her way to make sure all my enquiries are answered. I would like to say a big thank you to her for always being polite and helpful towards me and her friendliness towards other patients in the waiting room. Review sent in on Friday 12th.
Visited August 2022
Woodlands Family Medical Centre has not yet replied.
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Review titled Disappointing service
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2022
Been on the phone for past 1 hour waiting for someone to attend. Kept saying I’m caller number 1 very disappointed I am.
Visited August 2022
Woodlands Family Medical Centre has not yet replied.