Woodgate Valley Health Centre - Ratings and reviews
Reviews
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Review titled Appointments
Rated 5 stars out of 5
by Brenda - Posted on 27 November 2023
I don’t understand that you can’t get to see your regular GP who has known you for many years and understands more than a different GP each time. If i request a face to face appointment i feel fobbed off when I can only get a phone app. I’m not good at speaking on the phone so I get stuck with a take it of leave it feeling. It’s very sad when you feel you just go away and deal with pain the best way you can.
Visited November 2023
Woodgate Valley Health Centre has not yet replied.
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Review titled No customer service
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
This place has no customer service, the receptionists are a big put off in this place, telephone mannerisms are no good and it's clear they don't get trained enough for a job role that is customer facing. It also feels like they try to discourage you from coming in and everything is done virtually. Begs the question why this practice is even still open.
Visited October 2023
Woodgate Valley Health Centre has not yet replied.
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Review titled Receptionist
Rated 1 star out of 5
by Campbell Bruns - Posted on 05 July 2023
I have ran out of blood pressure tablets and on 2 occasions I have tried to get a repeat. Now long before I came to Woodgate valley I was prescribed 2 lisinapril daily due to very high bp. But I have now found out they have been reduced to 1 daily without anyone but the receptionist telling me this. She also said I now need to wait until the 25th of July before I can order more or and I quote as she sat back and looked at me said I suggest to look at home for the rest of your tablets. So I have now cancelled all medication from the pharmacy and will attend a&e as and when it’s needed I will not be spoken to as if I have stolen my tablets by anyone
Visited July 2023
Review titled Woodgate Valley Health Centre
Replied on 13 July 2023
Our apologies that you have felt the need to complain about our services at Woodgate Valley. We will look into this matter and respond to you in writing once our investigations are complete.
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Review titled No patient focus
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
This Health Centre requires training if staff there is no patient focus they consider text messaging to be the prominent way to communicate with their patients and the health centre manager not accessible or willing to manage complaints told ‘too busy’
Visited July 2023
Review titled Woodgate Valley Health Centre
Replied on 26 July 2023
Our apologies if you feel that we lack patient focus at the surgery, this is certainly not our intention. Text messaging to patients has proved to a very effective way of communicating information to our patients both during and post Covid. Our Practice Manager is accessible for dealing with complaints, as per our practice protocol. Once again sorry that you feel the care at the surgery has fell below standard and we are more than willing to discuss the matter further if you make yourself know to the practice. Thank you
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Review titled What an amazing practice
Rated 5 stars out of 5
by Kaushik - Posted on 01 June 2023
What an amazing service . Defies what people say about NHS GP services . Contacted the surgery around 3pm . Spoke to a lovely receptionist who arranged for a telephone conversation with the Gp . 4:30pm got a call from the GP . She was happy to see me in person or just suggest some treatment . We discussed my options and she suggest some meds and sent an online prescription to my neighbourhood chemist . Ans I can pick it up in an hours .. that’s amazing service .. the Nhs may be broken but the people working in it are not ans are amazing
Visited June 2023
Review titled Woodgate Valley Health Centre
Replied on 05 June 2023
Dear patient, thank you so much for your kind and positive words about our surgery. It is very much appreciated by everyone who works here, to have such lovely feedback.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2023
I recently moved practice to Woodgate valley, having not been able to get an appointment for me or my child at my previous practice. I have had a few health issues that I’ve been managing since the pandemic. Every experience I have had with a doctor or nurse has been exceptional the medical staff are kind, reassuring and incredibly professional, a real credit to the NHS. I do however have a serious concern with the system when booking an appointment. When you call to book you have to disclose your medical issue to the receptionist/admin who take the call. On every occasion when booking an appointment the reception staff who I assume have no medical training have dismissed my issue. On one occasion the woman who took the call scoffed and said ‘well I can’t give you an appointment today You’ll have to call back’ after I told her what my problem was - a very obvious change in tone from when she initially took the call. Everyone is very lovely when you visit the practice however I ’d really just like to send a polite reminder to the receptionists that kindness and compassion costs nothing no matter how minor an issue may seem. I understand that the volume of calls must be very high however every patient is an individual who is contacting because they are worried/scared about a health problem. Overall I’m just grateful to have been able to have an asthma review, book my smear and to have seen a doctor for my son when he was sick. All 3 of which I hadn’t been able to do for over 12 months at my last practice.
Visited May 2023
Review titled Woodgate Valley Health Centre
Replied on 05 June 2023
Dear Patient, thank you for your positive comments about our surgery and staff. If I could address the comments regarding staff asking the nature of the call, this is a signposting question, to ensure that you are directed to the correct clinician for your concerns. I am sorry that you felt that our staff were dismissive over your issue and you can be assured that I will address these concerns with out staff. Once again thank you for taking time to review the surgery, we appreciate positive feedback but also learn from any negative comments.
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Review titled Unbelievable bad service
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
This is a joke td to ring back from Monday at 8.30 to 9 am to book an appointment and all i get is we are sorry but are phone lines are full please call back at more convenient time well last time it only take till the person need to go hospital is that the convenient time they are talking would not recommend this doctor to any one stay fair fair cleared of this failed establishment very bad service
Visited April 2023
Review titled Woodgate Valley Health Centre
Replied on 17 May 2023
We are sorry that you feel the service your received from the practice fell below standard. Unfortunately as this is an anonymous post I am unable to investigate the matter and respond in any further detail. We are more than happy to look into complaints by patients and hopefully offer suitable solutions.
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Review titled Repeat prescription nightmare
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
Called for repeat prescription as unable to walk due to disks out in spine, to be told have to use online account which neither recognises my user name or email. After numerous attempts and reset links it still giving same message that email not found etc and username don't work neither. Which left me in impossible situation regarding healthcentre, as they basically said they cannot help me then. I was left to call nhs helpline which then said try my pharmacy and see if they could do it for me. I called my pharmacy who was really helpful and have actually now put my repeat in for me. If it had not been for my pharmacy I would have had to go without my medication until I am able to move again. Totally unfair system at the practice now. I wonder how people who are not on Internet or who can't read or something get on with this. It's an impossible situation to be in and also really stressful. I have put in complaint but I will only get this is there procedure now which is the answer I got from the one receptionist constantly. So word of warning to people. If you have no Internet, are unable to get someone else to do your prescription then your lucks out because reception will not put your meda through
Visited March 2023
Review titled Woodgate Valley Health Centre
Replied on 08 March 2023
I am sorry that you feel you have received a less than satisfactory experience from the practice. We do not routinely accept repeat prescription requests over the telephone, however we appreciate that there may be mitigating circumstances whereby patients would need to do this and we would offer a suitable solution. Unfortunately it is very difficult for us to investigate your individual case as you have posted anonymously. However if you wish to put in a formal complaint we will look into this matter for you.
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Review titled Brilliant service
Rated 5 stars out of 5
by Mart - Posted on 11 January 2023
New patient ....popped into the practice to get advice about a problem to get advice....Agreed to try and solve straight away. Lovely reception staff.....lovely "person " "B" who sorted it.....Saved me and A& E another visitor and lots of time...Thank you Team
Visited January 2023
Review titled Woodgate Valley Health Centre
Replied on 12 January 2023
Thank you so much for your review. It is very much appreciated by all of the staff here at Woodgate and we are glad that we could be of service to you.
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Review titled Great Practice
Rated 5 stars out of 5
by Jacqueline Boden - Posted on 03 January 2023
I have been at this practice for 39 years and have nothing but praise for them. They have been through very difficult times and as patients during the pandemic if you phoned in the morning a Doctor would always phone you back that same day. The vaccination programme for covid and flu ran like clockwork and people I know from other surgeries were very impressed. I have always found the Doctors to be caring and will always listen along with the Nursing staff. I have never had any problems with the Reception staff who will usually help if they can. People are quick to criticise but very rarely give praise. Well done Woodgate.
Visited January 2023
Review titled Woodgate Valley Health Centre
Replied on 04 January 2023
Many thanks for your kind comments, it is very much appreciated by all the staff at Woodgate Valley.