Woodbridge Practice - Ratings and reviews
Reviews
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Review titled E Consult
Rated 3 stars out of 5
by Jackie Heavisides - Posted on 23 July 2023
Due to working full time I used E Consult rather than waiting on the phone and couldn't go into the practice. I received an automated email - 896a6895 with this reference number. This was on Monday 17 July. No response by Wed 19 July so had to ring up after work (defeats the whole object of E Consult). Was told that she would speak to the doctor who had reviewed me even though I had had no contact?? Still waiting and its now the following Monday from using this amazing 'E Consult' - not working really is it??
Visited July 2023
Review titled Woodbridge Practice
Replied on 24 July 2023
I will explore this matter further. However, please would you contact the practice to book an appointment with the GP concerned, to discuss your well-being. Practice Manager
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
Felt complete mislead by the surgery, having waited four months for an appointment with a Doctor to take out and refit a coil which I was original told would only last 5 years. When I finally got the appointment the Doctor told me it actually last 6 years even though the document she was showing me stated the Marina coil would last 5 years and it was to early to take out and refused to do it as it was only just over 4 years . I had said I was going away for a year and was worried if it run over 5 years and I didn’t really want to get it changed abroad . Then I found out she’d wrote on my notes that I didn’t want to pay for the cost to change abroad. What an insult! I am now unclear on how long I am protected for.
Visited May 2023
Review titled Woodbridge Practice
Replied on 19 May 2023
Please would you contact the practice to book an appointment with the GP concerned, to discuss your well-being and this matter further. Practice Manager
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Review titled A GP Practice behind the times...
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
I am writing this review to express my disappointment regarding the recent decision by Woodbridge Practice to disable the messaging functionality on the NHS App for simple administrative requests. As an individual on the autism spectrum, this change has had a significant impact on my ability to communicate effectively with the practice. Woodbridge Practice has provided me with quality medical care in the past, and the dedication of the medical professionals is commendable. However, the removal of the messaging feature on the NHS App has created challenges for patients like myself who struggle with verbal communication, particularly over the phone. As someone on the autism spectrum, making phone calls can be a source of anxiety and stress. The messaging feature on the NHS App was a convenient and accessible tool that allowed me to communicate my administrative needs clearly and accurately. It enabled me to articulate my requests without the added pressure of verbal communication, ensuring that information was conveyed effectively and minimizing misunderstandings. Disabling the messaging feature feels like a step backward in terms of patient accessibility. In a digital age where technology has transformed communication, it is disheartening to see Woodbridge Practice remove such a crucial channel. This decision not only inconveniences patients with diverse communication preferences or challenges, but it also raises concerns about the practice's adaptability to evolving patient needs. I acknowledge the challenges faced by the practice in managing administrative requests efficiently. However, I believe that there are alternative solutions that could address this issue without completely eliminating a communication option that was highly beneficial for patients like myself. Exploring other secure messaging platforms or implementing designated time slots for non-urgent requests could strike a balance between patient convenience and practice efficiency. I urge Woodbridge Practice to reconsider this decision and reinstate the messaging functionality on the NHS App or seek alternative solutions that cater to the communication needs of all patients. By embracing accessible communication channels, the practice can enhance patient satisfaction and demonstrate a commitment to inclusive and patient-centered care. In conclusion, I am disappointed with the lack of communication options at Woodbridge Practice due to the disabling of the messaging feature on the NHS App. I hope that the practice will reconsider this decision and prioritize the needs of patients with diverse communication preferences or challenges.
Visited May 2023
Review titled Woodbridge Practice
Replied on 05 June 2023
Dear Patient, Thank you for your comment. The Airmid messaging function was disabled, as patients were using it as a bypass for a consultation and not administration and clinical queries. As an alternative, we offer administration support via e-consultation on our website, which allows a patient to submit administration and clinical queries, with a follow-up function if a response has not been responded within 48 hours of submission. The Airmid messaging function did not have a follow up function. Consequently, it is felt e-consultation is a better alternative to allow for a better patient journey. Practice Manager
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Review titled Rights as patient reduced
Rated 3 stars out of 5
by Lynne Brear - Posted on 28 February 2023
I became a patient of Woodbridge Practice in 1971 on moving to Thornaby. In 2007 (16 years ago), I moved to my current address and remained with the Practice. Last week I received a text message asking me to complete a form for an ‘out of area’ patient. The form asked for my medical details and any serious illnesses (which the practice must surely already have). I was informed that as an out of area patient the practice would not respond to any requests for a doctor to call out and that if I was seriously ill, I would need to phone 111 or go to accident and emergency. The last time I called out a doctor was to one of my children in the 1970s. It is very worrying to think that as I am getting older, I will not be able to access the same services as other patients at the practice. On reflection, I considered that I should start thinking about registering with another doctors practice and looked online at the NHS website. The NHS site recommended Woodbridge Practice as it is only 1.9 miles away and they are accepting new patients. Do I register as a new patient to get the full services on offer?
Visited February 2023
Review titled Woodbridge Practice
Replied on 01 March 2023
The practice has updated its out of area registration policy. We require all patients registered at Woodbridge practice to re-apply to be an out of area patient. If you require any assistance, please contact the reception team. Practice Manager
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Review titled Cannot get an appointment ever!
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
Did an econsult as every time I tried to get an appointment they had all gone! Doctor wanted to see me but still could not get an appointment. No point being registered with them as can never be seen- especially if you work and can't be sat on the phone from 8.30 for 2 hours!!
Visited October 2022
Review titled Woodbridge Practice
Replied on 20 October 2022
Thank you for your comments. We would like to take this opportunity to assure patients that we very much value all their views and opinions and would like to say that we are sorry, that in this case, you felt that our services did not meet your needs. I was very sorry to hear of your concerns with regard to our services. I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views. Practice Manager