Wokingham Medical Centre
23 Rose Street, Wokingham, Berkshire, RG40 1XSContact details and opening times
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Reviews
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Review titled Booking being cancelled repeatedly for no reason
Rated 2 stars out of 5
by CWY - Posted on 06 February 2025
I went to make a doctor appointment at the GP and the receptionist confirmed me that I have been booked in at end of November 2024. However, when I attended the GP, the same receptionist told me that she could not see my appointment record and the relevant time slot was indeed occupied by someone else. She knew that she made a mistake and asked the doctor if she could see me immediately. This is the first incident. The same thing happened yesterday. This time I received text message on 4 February 2025 confirming me the smear test appointment on 5 February 2025. When I attended the GP, I could not checked in by using the screen (I noted that some other patients also had the same problem). Hence, I proceeded to check in at the reception counter. The lady told me my appointment had been cancelled for no reason. I told her that I received a confirmation by text message on 4 February 2025. Another colleague of her then came out trying to help and confirmed me that everything was fixed now and I could go to first floor to wait for my turn. I had arrived at the GP at about 8:45 am for my appointment at 9:20am. However, no one called my name until 9:20 am. At that time I thought the cytology nurse may be with someone so she needed more time. At 9:45 am, I went to the reception and reported to them of the same. However, I was then told that I was the one at fault as I did not attend the appointment. I told her that (the same receptionist) she was the one who checked me in and asked me to wait at the first floor. I had been waiting for more than an hour since I arrived at 8:45 am. Some other receptionists then came out and told me that the cytology nurse was fully booked today as I was late and asked me to rebook!!! I insisted that I had been waiting after they checked me in at the reception for more than an hour!!! Finally they asked me if I would take up 11:20am time slot on the same date. They said if I refused, I just left the GP and rebooked!!! I asked if they could check with the cytology nurse to see if I could be seen earlier but the answer was negative. So I had to wait there for another 1.5 hours to see the cytology nurse. When I saw the cytology nurse she said I did not attend 9:20 am appointment so they needed to rebook me (probably she heard one side of story from the receptionist(s)). I feel deeply wronged by the GP's staff's wrongful accusations on me as a patient and I felt so stress off to handle the impolite treatments by them. The GP should disclose the CCTV to verify who's telling a lie.
Visited February 2025
Review titled Wokingham Medical Centre
Replied on 26 February 2025
Dear CWY I am very sorry to hear about your experience and would like to investigate your concerns. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Kelly Patient Experience Team
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Review titled No reply within the 48hours from econsult
Rated 3 stars out of 5
by Wendy - Posted on 28 February 2025
Despite being asked to submit an econsult by the reception team, after the required 48hour wait I’ve not been contacted by the surgery by any method by 18.30 on a Friday evening. I will be chasing this up however I now have to wait till Monday morning to do this when the surgery opens again.
Visited February 2025
Review titled Wokingham Medical Centre
Replied on 28 March 2025
Dear Wendy Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Kelly Patient Experience Officer
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Review titled Extremely rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2025
Had to call 111 as have been trying for almost a month to get an appointment with the GP however they were unable to offer one as no appointments available. We called 111 and after triage, they decided we needed to speak to the on-call doctor within an hour. The on-call doctor assessed me and concluded I needed an urgent appointment with the GP for a physical review and urgent blood tests. He emailed the GP surgery who was told to get in contact with us in the morning of the following day. We did not hear from the GP surgery to book this appointment in. At midday we called the GP surgery and spoke to very rude and abrupt reception staff. She voiced that we should have been given an appointment in the morning, however, obviously this is not the case. We asked her if there were any appointments available this afternoon and originally said no, when we push for an appointment, she went away and spoke to the Doctor who eventually offered an appointment. Unfortunately,we were unable to attend due to it being so short notice (within the hour) bearing in mind I had taken the morning off work as was expecting an appointment. We asked if there was any other available slots later in the day. She went away again as she needed to check with the GP. When she called back, she offered us an appointment time more suitable however her attitude was very poor and we felt as if we were causing her a massive problem by asking for an alternative time and felt like a burden and a hindrance to her day. It has taken four weeks to get an appointment with a GP at Wokingham medical Centre and this is totally unacceptable. I think the way Wokingham medical Centre book their appointments is totally inefficient as you are unable to pre-book an appointment. You have to call at 8 am only to be 60th in the queue of people waiting. When you get to the front of the queue, there are no appointments left with the GP. Wokingham medical Centre should learn some lesson from Finchampstead surgery which is one of the best GP surgeries around. You are always offered an appointment. The reception staff are lovely and always happy to help and you never feel like a burden. This however, is note the case when dealing with Wokingham medical Centre. Very, very poor. If I was able to go to a different GP surgery, I would jump at the chance.
Visited February 2025
Review titled Wokingham Medical Centre
Replied on 26 February 2025
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team
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Review titled Painless Cervical screening
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2025
Women of a certain age struggle with these screenings due to changes in the vagina, the locum nurse who did mine today was absolutely amazing, I’ve dreaded the last few, but she managed to do it with ease, no pain and no soreness after, certainly made me feel Better about future ones
Visited January 2025
Review titled Wokingham Medical Centre
Replied on 05 February 2025
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Kelly Patient Experience Team
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Review titled IT disaster
Rated 1 star out of 5
by Pamela - Posted on 15 January 2025
my surgery was merged with wokingham medical centre, I have continued to use repeat prescriptions since the IT merger without any issues, I ran out of my medication, my mistake but I had been ill. When I used the same form that I have used for the last 4 years unbeknown to me it was sent to a different surgery, when i tried to collect at the pharmacy it obviously was not there. That night I sent through another one and have the same issue of being sent to another surgery. They have now contacted me to say Im not registered there, ive never even heard of them. I reported the problem with the IT only to be told there is nothing they can do. I asked what I do in the future, do I have to put my prescription in 3 weeks in advance, to be told it only takes 3 days, well i'm sorry but obviously it does not as your forms are going elsewhere. The only reason my GP now has it is because the pharmacy sent one through. Ive now had no medication for 2 weeks and am relying on what I have managed to get online, goodness knows what that contains. How do I proceed in the future? when I called I was told I have to call each time, I stated I wanted to do it online but was told I have to call and speak to the pharmacy team but they dont work evenings.
Visited January 2025
Review titled Wokingham Medical Centre
Replied on 05 February 2025
Dear Pamela We pride ourselves on listening to our patient’s concerns and making positive change where we identify this ne I would be grateful if you could contact us so as we can investigate your concerns. You can contact me using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards, Kelly Patient Experience Team
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Review titled Smear test
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2024
I have just been to have my smear test with a nurse. She was absolutely brilliant so friendly and helpful. I know a lot of people are scared to have this done and think it hurts but it doesn't. It's a few minutes out of your day that can make sure you have more days to come. Get tested girls
Visited August 2024
Review titled Wokingham Medical Centre
Replied on 28 August 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
The Nurse made my appointment very comforting and insightful. She was very understanding and very carering.
Visited August 2024
Review titled Wokingham Medical Centre
Replied on 09 September 2024
Dear Patient Thank you for your recent feedback. We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. We will ensure this is shared with the team. Kind regards Kelly Patient Experience Team
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Review titled smear test - real asset
Rated 5 stars out of 5
by Liliya Shokal - Posted on 11 July 2024
I just wanted to share how wonderful polish lady was during my smear test. She is a real asset to the surgery. She put me at ease. Many thanks to her.
Visited July 2024
Review titled Wokingham Medical Centre
Replied on 23 July 2024
Dear Liliya, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great appointment with nurse
Rated 5 stars out of 5
by Emma - Posted on 24 July 2024
I had a smear test appointment at the centre with a nurse, who was absolutely wonderful. She put me at ease and was so helpful and kind. She also advised doing 15 squats ahead of the procedure, which really helped as this is the first time I haven’t felt any discomfort at all during a smear test. Lots of women worry or put off booking an appointment but know that you are in great hands here!
Visited July 2024
Review titled Wokingham Medical Centre
Replied on 01 August 2024
Dear Emma, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Amy Patient Experience Team
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Review titled Brilliant Patients Services
Rated 4 stars out of 5
by Jasmine - Posted on 12 July 2024
I would like to thank the Patients Services Team who take the call and man the Reception Desk. They are so helpful and always make sure they have done their best to deal with your case. In the last couple of weeks, I have had to be seen at short notice several time and I did. Also I had to cancel and rebook various appointments several times and was accommodated each time. The doctors are very good too. So altogether a great surgery.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 23 July 2024
Dear Jasmine, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team