Winyates Health Centre - Ratings and reviews
Reviews
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Review titled Don’t Bother
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
i’ve been out of my ADHD prescription for over a month now. i have tried to call numerous times to arrange this, however i have been told every time that they can’t help me, and to call at 8 in the morning. i work late nights and it is basically impossible for me to be awake at such a ridiculous time in the morning. i have been with this practice all my life, and since COVID the whole place has lost and positive opinion from anyone about the service they provide. everyone understands how difficult COVID was on the NHS however it has now been 3 years, and the service has not improved, if anything it has gotten worse over the last 3 years. something really needs to be done, the problems this health centre are causing the community are starting to have a massive impact on everyone, even though the NHS are meant to ‘help’ people. the staff are extremely rude also.
Visited August 2023
Review titled Winyates Health Centre
Replied on 15 August 2023
Good afternoon I am sorry to read your review. If you want to contact the practice directly, I can look into your specific issues and arrange a prescription if required. Kind regards. Claire Practice Manager
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Review titled Appointment issues
Rated 4 stars out of 5
by Helen - Posted on 17 August 2023
I needed an urgent review but have with many others been on the phone at 08:30 and been in a que of 30+ in the past. I tried booking via the triage system online at 08:00 for the first time and received a text saying my request would be dealt with within 2 hours. I panicked and thought if it’s not dealt with within the 2 hours once again I’ll miss out on an appointment. I then also phoned at 08:30 and again, the que was +30. Whilst waiting and it was literally about 08:35 I received a text giving me a face to face appointment that day. Within the online request I’d stated my preferred practitioner as I have been treated by this GP for many years and was impressed that that’s who I’d been booked to see. Also, recently my daughter has received good care and has had referrals made for her very quickly which has resulted in her accessing the care from the appropriate service for her quickly. I have been with this practice for 43 years. Also I work within the NHS and have done so since 2003 so I have seen the changes and Pressures from both sides and have had recent experience within a GP surgery. So I do understand the pressures. My advice would be if you are able to access the online booking system then I would recommend it and then for service users who don’t have access to internet services they will be more likely to get through sooner. Overall, can’t complain
Visited August 2023
Review titled Winyates Health Centre
Replied on 21 August 2023
Good morning Helen Thank you for your feedback. I'm really pleased to hear that the triage service worked for you. We do hold back enough appointments to accommodate all the triage requests so you won't miss out on an appointment whilst waiting for a response. As you say, we hope that this will then free up the phones lines for those who are unable to use the online service. Once again, thank you for taking the time to share your feedback. Best wishes. Claire Practice Manager
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Review titled Well,where do I start...
Rated 3 stars out of 5
by Anonymous - Posted on 13 June 2023
I can't express how concerning it is, when we are taking our own blood pressure. We are not doctors. That's why we come to you. We come to you when we feel most vulnerable and often scared. To find we are fighting for appointments, having the reception decide weather its an emergency or not. Something needs to give. I use to love Our doctors. they use to listen i felt looked after. whats happening we're not in covid. I use to speak to my doctors about my anxiety now I get anxiety calling them as it's so stressful. before I ring I feel like like what's the point I can't get an appointment. do I feel looked after and heard and cared for ? Do any of us.
Visited June 2023
Review titled Winyates Health Centre
Replied on 28 July 2023
Good afternoon I am sorry that you are dissatisfied with our service at present. If you'd like to contact us directly we can discuss this and investigate in more detail. Best wishes. Claire Practice Manager
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Review titled When will they accept it's gone wrong?
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Just like the majority of other reviewers, my experience of trying to get any appointments for anything other than bloodwork is impossible. The answer is always the same "the whole NHS is under extreme pressure". Yet when I have been to the surgery for B12 shots or bloodwork there are very few people around whether that be waiting patients or actual doctors. I only ever see nurses and the poor receptionists dealing with people. Years ago you would regularly see the doctors moving around but I cant remember the last time I actually saw one in the building! The website triage rarely works, the appointment book is permanently full and many of us have long term health issues being dealt with by just doling out medication without any real follow ups. Something has to change for the better. W.h.c used to have one of the better reputations, now it is the butt of the jokes all over social media.
Visited May 2023
Review titled Winyates Health Centre
Replied on 12 June 2023
Good afternoon I am sorry that you are not satisfied with our service. If you would like to make a complaint, please contact the surgery directly and we can investigate this for you. Best wishes. Winyates Health Centre
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Roksana Letkiewicz - Posted on 26 May 2023
It is impossible to get any appointments for almost 3 years now. Every time I call exactly at 8:30 when the line opens, I'm 30+ in a queue. After holding for an hour, I am told there are no appointment regardless of what the issue I am calling about is. You can no loger book a routine appoitment either. So you have to keep trying daily, praying for an appointment. Terrible service. I can't speak to GP at all.
Visited May 2023
Review titled Winyates Health Centre
Replied on 12 June 2023
Good afternoon I am sorry that you are not satisfied with our service. If you would like to make a complaint, please contact the surgery directly and we can investigate this for you. Best wishes. Winyates Health Centre
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Review titled It's got even worse !!!!!!
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
go into the doctors at 8.40am get given a card for the queue to make an appointment, finally get to speak to receptionist after waiting 40 minutes, to then be told oh! we have no routine appointments left for today, only emergencies, how's it my fault that I've had to wait that long to be seen by the receptionist to make an appointment just to be told we've got no appointments. worse gp's I've ever had in all my years
Visited April 2023
Review titled Winyates Health Centre
Replied on 17 April 2023
I'm sorry to hear this. If you wish to make a complaint, please contact the practice directly. Kind regards. Claire Practice Manager
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Review titled Terrible attitude
Rated 1 star out of 5
by Mark - Posted on 03 April 2023
I understand that GPs are under pressure nationally, however the attitude of the receptionists at this surgery is just awful. Uncaring, dismissive, they make you feel like “it’s your fault” and you are a nuisance. They could never hold down a job working in private business how they can here is beyond me.
Visited April 2023
Review titled Winyates Health Centre
Replied on 11 April 2023
Good morning I'm sorry to hear this. I would be happy to investigate this further if you would like to contact the practice directly. Kind regards. Claire Practice Manager
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Review titled Get worse day by day
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
After spending an hour trying to get through I explained to the lady that I had been without my anti depressants for nearly 2 weeks because I can't get through to anyone at the practice as no one answers the phone and the website is down I asked for the manager to call me and they have not bothered so I'm without tablets for even longer and not even the manager what's to help , that's a great duty of care !
Visited April 2023
Review titled Winyates Health Centre
Replied on 24 April 2023
Hi, thank you for your review. I believe this has been addressed now with a satisfactory outcome. Do not hesitate to contact the practice if you need anything further. Kind regards. Claire Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
Got in touch with surgery this morning as needed an appointment as was not felling well,could't have better service,was given a face to face appointment for this morning,from the receptionist right down to the doctor i saw everyone was so helpful,doing a very good job in these difficult times,thank you to you all for being there for us.
Visited April 2023
Review titled Winyates Health Centre
Replied on 28 April 2023
Good morning Thank you for your review. I'm really pleased to hear that you received such a great service and we really appreciate your acknowledgement for the work we do. I will share your comments with the team. Best wishes. Claire Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Tried to get through to any department have to ring at certain times for different departments can't actually get through to speak to someone have ran out of my tablets over a week now and I can't get through to anyone the website is down , total waste of time
Visited April 2023
Review titled Winyates Health Centre
Replied on 20 April 2023
Hi Sorry to hear this. We are trying to restore our original website address but this is taking longer than anticipated. In the meantime you can access our website at www.winyateshealthcentre.co.uk Best wishes Claire Practice Manager