Wilnecote Surgery - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
Spent 1 hr 45 mins on the phone this morning trying to book an appointment. Finally got through and no appointments left, and nothing to pre-book 2 weeks in advance. Try again tomorrow. No apology for the wait time from the reception staff and no empathy given. Came off the phone in tears. Regularly getting text messages to say they have issues with their phone lines. I am looking to move practice once I've managed to see a doctor (however long that might be).
Visited October 2023
Review titled Wilnecote Surgery
Replied on 30 October 2023
Dear Patient, I am sorry you have had a bad experience in engaging with our services this is not the type of service we hope to provide. We are in the process of installing a new telephony service that will have added functions like call back and priority to the severely ill and vulnerable groups. We apologise again kind regards Operational Manager
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Review titled Worst doctors in Tamworth and getting worse
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Been at this doctors all my life, now 40 years of age. This doctors the last 5 years has gone from hero to zero, stay away!! The receptionists are very rude and it’s impossible to even see a doctor! My son is 3 and been trying to get into the doctors now for 3 days, the receptionist thinks she’s some sort of F B I agent, they do not have the right to ask me personal questions. They should all been sacked, yes it’s that bad, 1 hour waiting on the phone also is pathetic. Will also be contacting pals where they will prob do nothing like normal also.
Visited October 2023
Review titled Wilnecote Surgery
Replied on 19 October 2023
Dear Patient, I am sorry you feel you experienced a poor service at our Practice. The receptionists are trained to ask specific questions to ascertain the best course of action and correct clinician to book with. We will speak to the receptionists and re-iterate the importance of good customer/patient service. Kind regards Operational Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Receptionist and nurses are great however good luck actually seeing a GP . Never any appointments yet always an empty waiting room. I eventually got to see a medical practitioner who wasn’t interested in the slightest as he disagreed that I should be seeing a GP after my operation. My cut had become all infected and he said I had to go and see the surgeon team an hour away when all he had to do was give me some antibiotics. He wasn’t interested and hardly spoke. I won’t ever be seeing him again!!
Visited June 2023
Review titled Wilnecote Surgery
Replied on 26 June 2023
Dear Patient, We are sorry you felt the service from the practice was terrible. If you would like to get in touch with the practice we can look into this further as this certainly is not the level of service we aim to provide. Kind regards Operational Manager
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Review titled Great Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I have had two visits to this practice this week!.First was to see a doctor who patiently listened to my concerns after which they carried out a thorough examination with regard to the problems I was having. They perscribed two new medications for me which I have now started to take. The second visit was to see a nurse for blood tests. They were very friendly and carried out the tests in no time. I rate this practice very highly and consider myself very lucky to be a patient at this practice.
Visited May 2023
Review titled Wilnecote Surgery
Replied on 23 May 2023
Dear Patient, Thank you for the kind words. I am glad your visit went well. Operational Manager