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Willowbank Surgery

1 Willow Bank, Church Lane, Manchester, Greater Manchester, M9 4WH

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  1. Review titled Unhappy with this GP Surgery

    Rated 1 star out of 5

    by Elaine Kelly - Posted on 16 October 2024

    Had a bad experience with this GP Surgery yesterday (15/10/24). Requested a prescription 5 days ago. Went to pharmacy to collect my medication yesterday to be told the prescription had not been authorised. I was told that the course of treatment had finished. Explained that this medication is a lifelong treatment not a course. I was told the prescription would be at the pharmacy later that day. When I called back later it had not been authorised again. Phoned the GP again but was told it could not be authorised that day. I would have to wait until the next day. Finally collected my medication this morning after 3 visits to the pharmacy and 2 calls to the Surgery. Before they decline a prescription, this Surgery should look at the patient's records to see why they need this medication and when they need to take it. Don't just fail to authorise a prescription because you are leaving your patients without their medication. That is bad patient care and needs addressing.

    Visited October 2024

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