Willow Tree Surgery
2 Jollys Lane, Hayes, Middlesex, UB4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible for appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Tried to get an emergency appointment in the space of 3 minutes they was gone was calling this morning eventually walked into the surgery with no phones ringing however was on hold for 22 minutes!!! I spoken to a young girl nicole that was incredibly rude and argumentative on the phone saying no appointments call back tomorrow morning of it’s an emergency or go to Uxbridge. I’m in incredible pain this service as a tax payer in incredibly incentive and overall very disappointing. Tried to speak to a manager but was told on the 07/03/2024 that there was none available. Overall service is terrible our NHS should be run with care, kindness and be able to deal with vulnerable people. You do not get that at this surgery you have kids/young girls on the phones and no professionalism what so ever.
Visited August 2023
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. I am sorry to hear of your experience, please give me a call to enable me to look into this. Mornings can be exceptionally busy as staff are attending to walk in patients as well as phone calls. However, I am sad to hear you feel you were not treated with the courtesy we aim to provide. Regards Sonia Cavill Operations Manager
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Review titled Very good Practice
Rated 5 stars out of 5
by Barry H - Posted on 10 August 2023
Willow Tree Surgery is a friendly, efficient practice which can offer appointments quickly. It is clean and organised with very helpful staff in all areas. The doctors take the time to listen to you and offer advice. My experience with the doctors, receptionist and Practice Manager have all been very positive and I cannot recommend this surgery enough. Really great, thank you.
Visited June 2023
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Barry, Thank you so much for your lovely feedback. It is nice to hear you have such a good experience. The Doctor's and staff work so hard and really appreciate hearing such positive comments. I will make sure your feedback is passed on to all. Regards Sonia Cavill Operations Manager
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Review titled Our Experience
Rated 5 stars out of 5
by Colin Street - Posted on 10 July 2023
It’s saddening when there is a tendency to ‘review’ in the negative. Over the last 12 months since my wife and I needed support we have received nothing but. We are so grateful to the reception and support staff. Thank you.
Visited June 2023
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Colin, Thank you for your lovely feedback. Doctors and staff work very hard to try to ensure patients needs are met. It is so lovely to hear that we have been successful. I will pass your feedback to all staff. Thank you Sonia Cavill Operations manager
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Review titled Fair
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2025
It’s not easy to book an appointment to see a GP if your symptoms are considered minor, even if you tell the receptionist staff that the pain is severe. Your option maybe to go to A&E to see a doctor there and the waiting time is more than 6-8hours.
Visited June 2023
Willow Tree Surgery has not yet replied.