Willow Tree Surgery - Ratings and reviews
Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
Needed an appointment 6 months ago to get HRT, but teach, so cannot attend or take during normal office hours. Was told that the next appointment was over a month later and would be a phone call, but could not give me a time. I asked to be referred to the GP hub, which is an out of hours appointment service, and was told there were no appointments at all. I then went on line and was able to book one for the next day. The online booking to the gp him has now been removed, so to get a repeat prescription I had to get an appointment. I phoned to be referred to the gp hub and was told (after being held on a queue for 20 mins) that there were no appointments at all and to call back the next day. I then phone the other line (not appointments) and, lo and behold, the lady who answered got me an appointment the next day. Three months later, the same thing- told no appointments available at all (after holding for 20 mins). This time the woman was able to get a doctor to print off a repeat prescription, but no one was available to see me, I was told to check my own blood pressure or get it done somewhere else and send in the result. I very rarely go to the doctor/ am ill, but I’m shocked at how poor the service, attitude and access to a doctor is. I know there are go hub appointments, but they simply lie and tell you there aren’t any. I have a couple of small things that I would like to talk over with a doctor, but have zero confidence in this surgery.
Visited February 2023
Review titled Willow Tree Surgery
Replied on 17 February 2023
Good Afternoon, Apologies in the first instance that we have made you feel this way. I would like to request that you email the surgery directly and place it for the attention of the Practice Manager so that we will be able to assist you directly. We are always reviewing our processes and take feedback like this very seriously.
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Review titled Terrible Appointment booking service
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
My mother has been asked to book an appointment with the Gp to discuss some scan results. The appointments for some reason are only available at 9am or 3pm and there have been days where she has been unable to get through at this time despite calling and staying on the phone repeatedly. The few times she does get through they have told her there are no more appointments because the system resets every week??? I have called on her behalf and received the same information. I wanted to book an appointment outside of the terrible 'patchs' system with the surgery directly and they told me this isn't possible. My mother is anxious about the results and just wants the peace of mind but has to jump through so many hoops in order to do something as simple as book an appointment. The Staff have been repeatedly rude and decide to end phone calls when we inevitably become frustrated. I will be changing our Gp Practise. I do not recommend this Gp to anyone.
Visited December 2022
Review titled Willow Tree Surgery
Replied on 03 January 2023
Dear Patient, Apologies that you and your mother have been made to feel like this. This is never our intention. Please would you make contact via email addressed to the Practice Manager so that we can make amends. Feedback like this is taken seriously and staff training is consistently reviewed. Kind Regards The Practice Manager
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Review titled Practice changes
Rated 4 stars out of 5
by Sally Holmes - Posted on 09 September 2022
Went into the surgery after bank holiday weekend and was greeted by reception who checked me in, sat and waited for appointment. While waiting was acknowledged by a young lady walking through who said hi ( first time this has happened ) spoke to the nurse at my appointment who advised was the new manager. The Surgery feels warmth and pleasant and has not been like this for years. What ever the surgery are doing it makes me smile to see new faces. I hope i get a hello again when they walk by.
Visited September 2022
Review titled Willow Tree Surgery
Replied on 03 January 2023
Dear Patient, Thank you very much for your response, it is greatly appreciated. We are delighted to hear that you feel happy after visiting our surgery. Feedback is always shared with the staff here at Willow Tree Surgery. We value all feedback, it helps us to continue to improve our services. Kind Regards The Practice Manager
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Review titled Excellent quality care. The NHS at it's best!
Rated 5 stars out of 5
by Nadia Ahmed - Posted on 11 July 2022
My parents and I have been with Willow Tree for years and years. Since the pandemic they have been nothing but excellent. The staff are efficient, competent, professional and nice, and reassuring but all ailments that have happened to us over the years. I was a bit apprehensive about e-consults, but they have done this wonderfully well. They respond quickly but moreso have done consultations with patients registered to gain feedback and improve their service. As a doctor myself I have really been impressed with how they have managed things with the virtual, and with ease to patients. Thank you on behalf of my parents and I. We really feel you care which is what matters the most.
Visited July 2022
Review titled Willow Tree Surgery
Replied on 12 July 2022
Dear Patient, Thank you very much for your response, it is greatly appreciated. We are delighted to hear that you feel confident in the service that we provide for our patients. Feedback is always shared with the staff here at Willow Tree Surgery. We value all feedback, it helps us to continue to improve our services. Best Wishes
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Review titled Back Problem
Rated 5 stars out of 5
by Mr Ram - Posted on 26 July 2022
Visited the physiotherapist and was pleasantly surprised how good he was. Pinpointed the problem area and gave me advice & excercises to do.
Visited July 2022
Review titled Willow Tree Surgery
Replied on 27 July 2022
Dear Patient, Many thanks for your kind feedback regarding the physio. We will be sure to pass this on to him and the Lead GP. Kind Regards Willow Tree Surgery