Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Sonia - Posted on 11 June 2025
The GP listened and was very thorough. I felt taken seriously. A female chaperone was available and present when I had to have a physical examination. The GP explained what he thought might be the problem and gave me advice. He answered my questions. He also sent me for a chest X-Ray which is very reassuring for me. Thank you.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled Pleasant atmosphere
Rated 4 stars out of 5
by Colin Sumner - Posted on 13 June 2025
Reception staff are very pleasant and helpful, even when they are clearly very busy. The Doctor listened and advised, issued a prescription and sent me for X-ray to start an orthopedic referral. Very pleased with my experience. Would recommend if it were an appropriate thing to do.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled "long Wait"
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2025
Always late clinics. I was 10 minutes late with valid reason but they refuse to see me even there was no patient.I wait in Surgery many times more thaneven an hour due to their late clinics.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2025
The Dr I visited was extremely pleasant, professional and thorough. I didn't feel rushed and I felt she really took the time to understand my past and current history alongside checking current results and family history. Clearly a highly intelligent, personable lady with excellent communication skills and understanding. A very positive experience. Thank you.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled GP tried to help
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2025
GP tried to help with forthcoming pre op. Getting it changed to same Consultant that replaced my other knee. The Surgeon told me to ask Doctor to refer me back to him. GP is sending a letter to try to achieve this.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by David Lindop - Posted on 11 June 2025
Came to see the diabetes nurse, she was as always very good, she listened to everything I had to tell her and gave me some very good advice. Her level of expertise and knowledge is very high, she completely put me at ease throughout my visit.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled Pretty happy with nurse and reception staff.
Rated 3 stars out of 5
by Liz Sumner - Posted on 12 June 2025
I had to see the nurse for an injection, while I was there she referred me to the specialist Diabetic Clinic which hasn't happened for over 3 years. She was chatty, efficient, explained why she was late, she had been sent to another clinic before being informed that she should be at Meir. The staff are great, helpful and cheerful, but something is drastically wrong with the organisation when you have to wait for so long. In a room full of potentially infectious people, that's how we all get whatever is going around.
Visited June 2025
Willow Bank Surgery has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Rob - Posted on 31 May 2025
Every time I have an appointment or check up, I'm always seen in a timely and friendly manner. Fantastic work from all the staff. My last appointment was an asthma review, the practitioner was understanding, kind and I felt listened to when talking about my asthma
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Waiting time
Rated 3 stars out of 5
by Christopher Jones - Posted on 06 June 2025
It’s a good clinic but even though you’re on time for your appointment they keep you waiting, I waited over an hour and couldn’t wait any longer as I had an appointment elsewhere so I wasn’t seen. Had to make another appointment, hopefully I will get seen this time.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Always running behind
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2025
After arriving at the surgery my daughter checked in using the computer screen her spores sat 11.15 it stated on the screen on time we didn’t get seen until 12 this happens almost every time I have had an appointment at willow bank they are always behind more than 30 minutes. My last appointment was 9am I asked the receptionist at 9.15 is it going to be much longer she said no shouldn’t be too much longer now then a different receptionist called me over at 9.30 telling me the nurse hadn’t turned up so why wasn’t I informed this on approaching the receptionist at 9.15. I don’t understand how they are always running so far behind.
Visited May 2025
Willow Bank Surgery has not yet replied.