Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always running behind
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2025
After arriving at the surgery my daughter checked in using the computer screen her spores sat 11.15 it stated on the screen on time we didn’t get seen until 12 this happens almost every time I have had an appointment at willow bank they are always behind more than 30 minutes. My last appointment was 9am I asked the receptionist at 9.15 is it going to be much longer she said no shouldn’t be too much longer now then a different receptionist called me over at 9.30 telling me the nurse hadn’t turned up so why wasn’t I informed this on approaching the receptionist at 9.15. I don’t understand how they are always running so far behind.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled came away very upset
by Anonymous - Posted on 16 May 2025
After the last two appointments with the same nurse she gave me hope that she might be able to help me she told me I didnt have pcos any more as I was too old and told me I had to go for a walk for half an hour every day. Firstly I have pain in my foot that swells and is very painful to walk which she knew about and she also told me I had to get a carer for my Mum so I could go for a walk. I said I couldn’t do that yet and she said what if you drop down dead then who is going to look after your Mum then. I came away very upset.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Don’t bother
Rated 1 star out of 5
by Karen lockett - Posted on 15 May 2025
Urgent prescription is needed according to the nurse but wasn’t issued until the next day and then proceeded to issue it for a drug I am allergic too! Brilliant!!
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Asthma Review
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2025
Another pleasant experience visiting the surgery for my asthma review. Nurse was running to time and was friendly and thorough.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Cholesterol results
Rated 4 stars out of 5
by Beverley Turner - Posted on 08 May 2025
This was a much better appointment, nurse was so much more helpful and pleasant than the last nurse I saw in October about Cholesterol results I left a review then but no-one got back to me, as discussed eith this recent nurse my results may be down to hereditary Cholesterol.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Professional staff
Rated 5 stars out of 5
by T Pointon-brown - Posted on 15 May 2025
The health practitioners knew what they were doing and saw to my needs very thoroughly. Gave me the right advice.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2025
I got a very timely appointment, had a little wait but didn't mind as its nice to know that patients are getting the time needed to address their issues. The doctor was very respectful, easy to talk to, was a good listener and was very thorough. Thank you.
Visited May 2025
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jodie Rimmer - Posted on 30 April 2025
Appointment was running late but doctor was apologetic and she did an amazing service still despite running late
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Cholesterol review
Rated 5 stars out of 5
by Rachel walker - Posted on 24 April 2025
Went to my appointment, didn’t have to wait long Then saw the nurse , who was lovely, we had a long conversation regarding my cholesterol, and it was great that she listened to what i was saying and i thought she was very thorough, and i felt good with the information given by her
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Excellent Dr,s
Rated 5 stars out of 5
by Suzanne - Posted on 24 April 2025
Really great Dr's here and waiting time not to long, very thorough, very friendly. The Dr's take time to talk to you as a person and make you feel at ease
Visited April 2025
Willow Bank Surgery has not yet replied.