Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Jodie Rimmer - Posted on 30 April 2025
Appointment was running late but doctor was apologetic and she did an amazing service still despite running late
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Cholesterol review
Rated 5 stars out of 5
by Rachel walker - Posted on 24 April 2025
Went to my appointment, didn’t have to wait long Then saw the nurse , who was lovely, we had a long conversation regarding my cholesterol, and it was great that she listened to what i was saying and i thought she was very thorough, and i felt good with the information given by her
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Excellent Dr,s
Rated 5 stars out of 5
by Suzanne - Posted on 24 April 2025
Really great Dr's here and waiting time not to long, very thorough, very friendly. The Dr's take time to talk to you as a person and make you feel at ease
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Great practice as always
Rated 5 stars out of 5
by Tracey Robertson - Posted on 05 April 2025
Saw nurse practitioner she was extremely helpful, empathic and thorough. Also had call from receptionist later on to follow up on my appt and book others.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Enwongoabasi Nicholas - Posted on 09 April 2025
I had a good experience during my visit. The doctor listened effectively and answered all the questions I had concerning the pain on my lower tummy, gave next steps .Would recommend this practice.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Brilliant patient care and thorough
Rated 5 stars out of 5
by Rachel Shaw - Posted on 11 April 2025
Brilliant patient care and thorough practice of staff. Use practitioners are a God send and are caring, knowledgeable, thorough and go above and beyond.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Amira - Posted on 03 April 2025
She doesn't know why I am here, and took long time to check my details on a very slow computer (as she described it). She gives me a pen to write my next appointment address although I don't know how to spell it and suppose to text me or write it herself. Every time I ask her question she interrupts me by saying one second. I wasn't happy or satisfied at all with this practice.
Visited April 2025
Review titled Willow Bank Surgery
Replied on 08 April 2025
Dear Amira, Thank you for taking the time to share your feedback with the practice. I am sorry to hear that you were disapponted with this encounter at the surgery. I am happy to discuss this further if you wish to do so. Please contact the reception to arrange. Kind regards, Bev Heath Practice Manager
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Review titled Not had a problem until recently
Rated 3 stars out of 5
by Liz Salmon - Posted on 25 April 2025
Seems to be a lack of communication from management to staff. I was booked for an appt in the morning for over 2 hours later. 10 minutes before the appt (whilst I was stood in the car park) I was rung to say the lady I was due to see was off sick! I was found an appt later that day but this meant I had to drive to the place twice
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Nurse very helpful
Rated 5 stars out of 5
by Denise Daniels - Posted on 27 April 2025
nurse very helpful even though she was running late she didnt rush me. I need to see her again but struggling ti make another appt
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Listened to my problem
Rated 5 stars out of 5
by Mike Cox - Posted on 02 April 2025
Spoke with reception . She was very friendly and understanding. Got appointment at Greendock Street later in the morning. Nurse very comforting and prescribed what I need and I was called in a few minutes early.
Visited April 2025
Willow Bank Surgery has not yet replied.