Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
Excellent appointment the doctor listened and responded to my needs arranging further test’s. Came out feeling very pleased.
Visited August 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear patient, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP and reception staff. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled New patient to the practice
Rated 5 stars out of 5
by Lisa Hawley - Posted on 23 August 2024
Amazing practice from the moment I entered the surgery, reception staff fantastic very helpful the doctor and nurse I’ve have seen were amazing so thorough and caring and have helped me tremendously . Excellent practice
Visited August 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Lisa, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP, Nurse and reception staff. This much appreciated feedback will be shared with our team. Kind regards
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Review titled Good practice
Rated 4 stars out of 5
by Mrs Beverley Turner - Posted on 23 August 2024
I attended Greendock street to see the nurse. She was really nice, thorough and very helpful and made me appointment for when I finished antibiotics, I then tried to make an appointment for getting bloods done, i did get an appointment but the earliest was 2nd September what a nightmare. But at least I got an appointment. I feel for these people who need bloods done on a regular basis
Visited August 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Beverley, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our Nurse. Apologies about the wait to get your bloods done. This much appreciated feedback will be shared with the whole practice team. Kind regards Bev Heath Practice Manager
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Review titled Failed to action tasks; inefficient & wasted appts
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2024
In short, the practice failed to action a prescription from a hospital ENT consultant for over two months claiming that it was an IT issue - had I not have chased this for my son we would still be waiting. The practice then insisted that we book a valuable face to face appointment with a GP to review my sons needs (I had informed them that his circumstances haven’t changed). We therefore had to take the appointment to move this forward, and were offered a timed face to face appointment for the following morning. We attended the appointment and were left waiting in the surgery for 1 hr 20min beyond our appointment time with little information given as to how far “the practice was running behind”. We finally got to see the doctor who reviewed the consultants request and was happy to issue the prescription without the need to carry out observations or tests on my son, so I asked why the need for a face to face appointment? The GP response was that this could have been reviewed over the phone but in short there was no reason why this prescription wasn’t just issued at the point that I was chased by me. Just a waste of everyone’s time and resources!!
Visited August 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear patient, I am sorry that you were not satisfied with the care you received at the practice. I will make sure that your feedback is shared with the team. I would also like to take this opportunity to invite you to come and discuss further, if wish to do so. I can be contacted on 0300 123 5002. Kind regards Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Nicolette donkin - Posted on 15 August 2024
Always pleasant and polite and help me in any way they can and get the relevant treatment needed ,also nurse is lovely I see for my b12 injection she always has time to listen to me when I'm down and helps me if she can do so
Visited August 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Nicolette, Thank you very much for this most positive feedback. It is much appreciated by all of our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager
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Review titled Timing of appointment
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2024
Had an appointment for 4:10 signed in 10 minutes early was failed to be told the doctor was running 1 hour 30 minutes late as it said the doctor was on time when booking in was sat waiting until approximately 5 o’clock just to be told my 5 week old son should have antibiotics for his eye infection
Visited July 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear patient, I am sorry that you were not satisfied with the waiting time at the practice. I will make sure that your feedback is shared with the team. I would also like to take this opportunity to invite you to come and discuss further, if wish to do so. I can be contacted on 0300 123 5002. Kind regards Bev Heath Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Mrs I Nowak - Posted on 10 July 2024
Absolutely lovely doctor, nice and helpful, Performed the procedure very quickly and professionally
Visited July 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Mrs Nowak, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Mark jackson - Posted on 08 October 2024
Vety professional and caring service made to feel welcome well done thank you to all the staff there a real credit to the nhs
Visited July 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Mark, Thank you very much for this most positive feedback. It is much appreciated by all our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Carol - Posted on 17 September 2024
Went to see nurse with a few problems who then sent me straight up the hospital after doing routine checks, thankfully she literally saved my life, taken onto a ward where I find out that a kidney stone had lodged itself inside my right kidney and had killed the kidney, consultant said its a good job I'd come up when I did because it was very infected I'm now wearing a nephrostomy bag to drain the pus until my operation to remove the kidney, so a massive thank you for what she did
Visited July 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Carol, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our Nurse and glad to hear that you were seen quickly at the hospital. This much appreciated feedback will be shared with the whole practice team. Kind regards Bev Heath Practice Manager
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Review titled Bloods results
Rated 4 stars out of 5
by PeeMap - Posted on 03 September 2024
Was given an explanation of the outcome and how to live by in terms of my diet what to eat more and what to eat less.Was given the link to use for the next date for the bloods to be taken and what not to eat 24 hours before the bloods are taken.
Visited July 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear patient, Thank you very much for this most positive feedback. It is much appreciated by all of our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager