Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Doctor appointment
Rated 5 stars out of 5
by Ian Chadwick - Posted on 05 September 2024
Excellent service, didn't feel like I was been rushed because I know the doctors are busy, took his time to listen to me and was very understanding and instead of just giving me pain relief he has referred me to muscle/skeleton department which was a massive relief because pain killers just masks the problem, great doctor and great service
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Ian Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled Very Happy
Rated 5 stars out of 5
by Susan - Posted on 25 September 2024
Was very happy with my appointment, went in on time , the doctor I saw listed to me and was very pleasant, the receptionist was polite, Didn’t feel rushed or uncomfortable.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Susan, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP and reception staff. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled Good service
Rated 4 stars out of 5
by Diane Nixon - Posted on 17 September 2024
Appointment easy Service satisfactory Treatment on time and efficient I have nothing more to say but will keep typing until the review is long enough to get through
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Diane, Thank you very much for this most positive feedback. It is much appreciated by all of our practice team and your comments will be shared with them. Kind regards Bev Heath Practice Manager
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Review titled Practise depends on what staff on
Rated 3 stars out of 5
by Pat - Posted on 25 September 2024
I was unhappy with it and the thing s that were ask and when I asked wasn’t answered as though I wasn’t there
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear Pat, I am sorry to hear that you were unhappy with the practice. I will make sure that your feedback is shared with the team. I would also like to take this opportunity to invite you to come and discuss further, if wish to do so. I can be contacted on 0300 123 5002. Kind regards Bev Heath Practice Manager
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Review titled Top service provided by willowbank
Rated 5 stars out of 5
by Dan Carey - Posted on 27 September 2024
A very good review with Gp totally happy with my appointment learnt a lot about my treatment and future treatment
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Dan, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled Great Doctors
Rated 5 stars out of 5
by David - Posted on 20 September 2024
This doctors is an excellent practice, highly recommended for there service and understanding. They saw me on time and dealt with me professionally and with understanding.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear David, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our practice and GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
Doctor was wonderful. Discussed my HRT and how I was feeling. Genuinely lovely, professional doctor. Attended Greendock street and the practice is immaculate.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to leave us a 5* review and some lovely feedback about your recent visit to the practice. I am happy to hear that you received an excellent service.. Our clinicians are passionate about providing outstanding care to our patients. I greatly appreciate your comments and will feed these back to the clinical team. Kind Regards, Bev Heath Practice Manager
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Review titled First class practice.
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
Appointment on time, explained what was happening and had a good explanation of what was going wrong, easily understood.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear patient, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our team. This much appreciated feedback will be shared with the whole practice team. Kind regards Bev Heath Practice Manager
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Review titled No care or Compassion
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
This was my Late grandmothers gp. When we called at 8am for the Dr to confirm her death, the receptionist told us to send an email to request an appointment! When the Dr finally called hours later and we had already made arrangements with other health services to assist us, he asked “have they taken it?” This statement refers to if the undertakers had taken my grandmothers body. “It” being my grandmother, a human being! He has 0 care or compassion and should not be working in healthcare, I am disgusted by the behaviour him and his reception staff had towards my grandmother it is inhuman.
Visited September 2024
Review titled Willow Bank Surgery
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to post your feedback and to report your concerns to the practice, I am deeply sorry to hear that your experience was not a positive outcome this time. We value your feedback as it helps us to continuously improve the services for our patients. We will make sure that your comments are shared with the practice team. Please feel free to come and meet with the management team at your earliest opportunity to discuss your concerns. You can do this by contacting the practice team on 0300 123 5002. Kind Regards, Bev Heath - Practice Manager
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Review titled Brilliant GP
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2024
The GP I saw yesterday was outstanding, helped immensely and couldn’t ask for a better service from this individual
Visited September 2024
Review titled Willow Bank Surgery
Replied on 11 April 2025
Dear patient, Thank you very much for this most positive feedback. It is very good to know that you received excellent care from our GP. This much appreciated feedback will be shared with our team. Kind regards Bev Heath Practice Manager