Widcombe Surgery - Ratings and reviews
Reviews
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Review titled Wonderful medical practice run by people who really care!
Rated 5 stars out of 5
by Honey - Posted on 04 January 2024
I registered with this practice around a year ago, and everyone I’ve met at the surgery so far, from the reception staff, to the nursing staff, as well as several of the GPs who I’ve met with, have all, quite honestly, been wonderful! Compared to some previous surgeries I’ve used in the past (when I’ve lived in other cities) this truly seems to be a surgery in a whole other league! The staff are friendly, personable, and most importantly, they genuinely seem to care and want to do their utmost to help you! The staff also seem to work really well together as a united team, and they seem to care about supporting one another. This means that there is always a nice convivial atmosphere in the surgery too which is very reassuring. I have several long-term health conditions myself, and quite complex medical needs which take quite a lot of management. Nevertheless, I’ve never felt rushed, or dismissed, and I’ve always felt understood, supported, and reassured that the staff are doing their very best to try to help. At times, I’ve been completely astounded by the amount of time the doctors have given me! They seem to go the extra mile, and they have been happy to explain things fully where needed. They make follow up calls, and write very helpful and supportive evidence letters where needed too, and they are exceptionally good communicators in my opinion. I genuinely feel that the staff at this surgery go above and beyond the call of duty, and I wouldn’t hesitate to recommend them, especially to anyone who has a chronic condition, a disability or some complex health needs which require particularly careful management from a team of sensitive and compassionate staff. The team at Widcombe Surgery are a credit to the NHS! Thanks gang!
Visited January 2024
Review titled Widcombe Surgery
Replied on 07 February 2024
Dear Honey, Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with our team at the Surgery. Providing compassionate and comprehensive care is our top priority, and we're grateful for your recognition of our efforts. Your recommendation means a lot to us, especially knowing that we've been able to support you through your health journey. We're here for you whenever you need us, and we'll continue to strive to exceed your expectations. Thanks again for your kind words. Best regards, Mark Little Practice Manager Widcombe Surgery
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Review titled Outstanding Patient Journey
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I have been registered with this Practice for 13 years and have currently had some medical health issues that can cause erratically occurring panic attacks. The reception team have been exceptionally efficient, kind and confidence inspiring; supporting me and liaising with my doctor, who always goes the extra mile to address and reassure me regarding my symptoms. I really appreciate the quality of staff in this friendly local Practice. Thank you so much.
Visited December 2023
Review titled Widcombe Surgery
Replied on 07 February 2024
Dear Anonymous, Thank you for taking the time to share your experience with us. We're grateful for your loyalty and trust over the past 13 years. It's heartening to hear that our reception team and doctors have been able to provide you with efficient, kind, and confidence-inspiring support during your medical health issues and panic attacks. Ensuring our patients feel reassured and well-cared for is our utmost priority, and we're glad that you've felt supported and appreciated the quality of our staff. Your words mean a lot to us, and we're here for you whenever you need us. Thank you for choosing our practice, and please don't hesitate to reach out if you have any further needs or concerns. Kind Regards Mark Little Practice Manager
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Review titled Excellent doctor
Rated 4 stars out of 5
by M williams - Posted on 27 October 2023
I was very impressed by the partner doctor who saw me regarding my “tiredness”. She was very thorough and kind in her assessment. Due to nurse shortages she took my blood, and although this took some time (perhaps the practice could consider longer appointments for the nursing staff for phlebotomy!?) and discussed my case holistically and she did not rush. I was very pleased with the care I received
Visited October 2023
Review titled Widcombe Surgery
Replied on 07 February 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a positive encounter with our GP regarding your concerns about tiredness. Providing thorough and compassionate care is our priority, and we're glad that you felt supported throughout the assessment. We appreciate your feedback regarding the phlebotomy process. We're always looking for ways to improve our services, and your suggestion about longer appointments for nursing staff for phlebotomy is duly noted. If you have any further feedback or questions, please don't hesitate to contact us. Your input is important to us, and we're here to assist you Best regards, Mark Little Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Debbie Slann - Posted on 24 August 2023
Triaged to the appropriate clinician by the wonderful receptionist I am super pleased to have experienced first hand cheerfulness, efficiency and a voice who spoke volumes as to how passionate they are to provide a seemless service. Generally the receptionist is the initial forefront of any GP practice to help and support you through your enquiries and I feel that I have already been treated as an individual with respect and understanding.
Visited August 2023
Review titled Widcombe Surgery
Replied on 25 August 2023
Dear Debbie, Thank you for taking the time to share the positive experience you had at the surgery. We try hard to meet our patients expectations, so it is always rewarding to hear feedback such as yours. I look forward to sharing your comments with the surgery team. Kind regards. Mark Little - Practice Manager
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Review titled Kind and Caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Due to a recent illness I have attended the practice on a few occasions over the last few weeks. I have to say that all the staff that I have spoken to either on the phone, at reception or in my appointments have been so kind and caring. People are often quick to complain in this day and age especially about the NHS but based on my experience, I would recommend Widcombe Surgery to anyone. I feel very fortunate to be have been looked after by such a wonderful group of people. Thank you for everything that you do.
Visited August 2023
Review titled Widcombe Surgery
Replied on 03 November 2023
Dear Anonymous, Thank you very much for taking the time to leave such fantastic feedback about the surgery! I look forward to sharing your kind words with the team. Kind Regards Mark Little Practice Manager
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Review titled An extremely well run practice
Rated 5 stars out of 5
by Shirley Keane - Posted on 12 January 2023
I cannot praise the staff at Widcombe Surgery enough. All the members of staff I have spoken to or been treated by are professional, helpful and always have time to discuss all the issues raised. Thanks to the whole team.
Visited January 2023
Review titled Widcombe Surgery
Replied on 16 January 2023
Dear Shirley, Thank you for taking the time to give us your feedback. I am so glad to hear that you are happy with the care you receive from the surgery and I will look forward to sharing your comments with the team. Kind regards Mark Little Practice Manager
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Review titled The best practice in Bath
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
I recently made an appointment at Widcombe surgery because I felt very lethargic and my blood pressure was high, and the service I got was wonderful! The doctor who saw to me didn’t have any space left available and only worked a few days a week in the Surgery but she kindly saw me right at the end of her shift. Not only was she empathetic and kind, she was extremely helpful at explaining my blood results and helped me understand that I have Hypothyroidism. As someone who suffers with Anxiety she answered all of my questions without hesitation, she didn’t hide anything from me but she somehow made the experience less scary and definitely put my mind at ease. Not only did I feel like I got one hundred percent of her time and attention, she quickly got me the medication I required and made sure I left the Sugery happy with an understanding of what would come next. I came to write a review about the doctor but I can’t miss out the rest of the staff who were lovely too. The receptionist greeted me with a huge smile like she was happy to see me and the nurses who I have seen in the past have always been kind. I will be recommending Widcombe Surgery to anyone who asks!! Lovely atmosphere, kind and happy staff and very helpful…they help make the NHS look great!
Visited December 2022
Review titled Widcombe Surgery
Replied on 13 December 2022
Dear Anonymous, Thank you for your great feedback regarding your experience at the practice. It is really pleasing to hear that you felt at ease and that you left your consultation with a clear understanding. We are really proud of our team at the practice and it is once of my favourite parts of my role to be able to share feedback such as your with the team. Thanks again for your kind comments and we wish you a happy and healthy Christmas from all at Widcombe Surgery. Mark Little Practice Manager
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Review titled Received both flu and covid vaccine
Rated 5 stars out of 5
by Susan - Posted on 28 December 2022
Cannot fault the slick experience of receiving both my flu and covid vaccinations. No queue, walked straight in, vaccines received and out again. I was even able to park right outside. Well done to Widcombe Surgery, I was dreading finding a parking space and queuing for ages, it was such a relief!
Visited November 2022
Review titled Widcombe Surgery
Replied on 03 January 2023
Dear Susan, I was really pleased to read your comments around the service you received at our vaccination clinic. The team worked really hard to ensure the clinics ran as smoothly as possible so it is great to receive such positive feedback. Thank you for taking the time to share your experience with us. Kind Regards Mark Little Practice Manager
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Review titled Speedy, efficient, friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
I have had two very positive experiences recently - one where I contacted my GP, had a physio appointment two days later and medication prescribed the same day. All done in a very helpful, friendly manner. Then I had a query about a further appointment, received a reply to an email the same day and had a text the next day from another member of the practice with the information I needed. Everyone I have encountered there is helpful, friendly and efficient. They seem to really care about their patients. I always recommend the practice to my friends and contacts who have had less happy experiences elsewhere.
Visited November 2022
Review titled Widcombe Surgery
Replied on 14 December 2022
Dear Anonymous, I am really pleased to hear about the positive experience you have had at the surgery and thank you for taking the time to share this with us. I look forward to sharing your feedback with the surgery team. Kind Regards Mark Little Practice Manager
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Review titled Great team and practice - thanks
Rated 5 stars out of 5
by Max Slinger - Posted on 25 October 2022
The whole team are clearly working hard to provide the best they can locally. Having recently moved and transferred to Widcombe Surgery recently, interactions I've had across the team are far better than I've experienced elsewhere, from the reception team who conduct themselves with great integrity (and fit me in when there wasn't room when I had an emergency), to the clinicians who despite the time pressures put on GP surgery staff, performed a calm and complete medical support. Thanks to you All. I can see you dealing with frustrated and difficult patients, but you are definitely the best organised and best delivering team I have heard of, and I am very lucky and grateful. Thank you
Visited October 2022
Review titled Widcombe Surgery
Replied on 02 November 2022
Dear Max, Thank you for your very kind comments regarding your experiences of the practice. I look forward to sharing your feedback with the team. Kind Regards Mark Little - Practice Manager