Whyburn Medical Practice
Curtis Street, Hucknall, Nottingham, NG15 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Louise - Posted on 25 June 2024
A massive thank you to Joanne for a prompt response and helping get an appointment which was required urgently. Joanne went above and beyond to get this sorted for my partner. What a fabulous service, thank you again Joanne
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Unprofessional attitude of the receptionist
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2024
Hello, I called on the 25th of June 2024 around 14:30 the practice to get an appointment for my little one. This is not the first I don’t get an appointment even though the matter is urgent. instead I have bee asked to see a GP in the nearest walk in center or an A&E and not to call the 111 since they will redirect me again to the practice. The receptionist today treated me in a disrespectful and unprofessional manner making me feel like the most un responsible parent ever. The language used in the call was quite harsh, at some point even rude. Never felt like this with a customer service.
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Insensitive receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
I visited this morning to have my babies 3rd set of vaccinations. I was 5 minutes late due to having to walk a distance because there was no parking spaces close by. The receptionist told me that I may not be seen because I was late. 5 minutes?!? Because of something out of my control. I cannot believe that a receptionist working at a doctor’s surgery would have such insensitivity. As a new mum with a small baby trying her best, it was massively stressful hearing that I might not be able to have her vaccines done. With so much mental health focus at the moment, was this stress really necessary? The best part was, the nurse was still with the previous patient so it’s not like she had to wait for us to get there. Was it so hard for the receptionist to reword her statement and say it’s okay they’re running a bit late anyway. Even to offer a solution, like we’ll squeeze you in, but nothing. We were seen 2 minutes later.. because there was no issue with me being late whatsoever. As someone who has previously been messed about by this surgery having appointments cancelled with no warning or explanation, I think being 5 minutes late is acceptable. Even hospitals allow this grace, not this ridiculous receptionist though. I think she needs a little retraining on how to talk to people, especially working in a job like this.
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Don’t bother trying to call
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
My babies 12 week vaccinations were cancelled even after being booked in for over 4 weeks. Called several times and waited a ridiculous amount of time in the queue to finally book it in for a second time two weeks later. Fast forward a week and this has been cancelled again. No explanation, no rescheduled appointment, nothing. I have been trying to call for 2 hours and get the same ‘due to exceptionally high call volumes’ message every single time. How is anyone meant to ever be seen if they can’t even get through to talk to someone?
Visited May 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful, or rather no service
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
I've been trying to book an appointment with a doctor for my son and myself for the last two weeks without any luck. Even though my 9yo son was heavily bleeding from his nose for a week, all they could do is to offer him a "routine appointment" in 3 weeks time! I agree with other reviews which say that getting through the phone in the morning is generally next to impossible. Even though I managed to get through the phone eventually on the occasions, every I was told that, regardless of an issue (we had 4 different reasons to see the doctor) there is no doctor that can see my son or myself and we should just go to a walk-in centre instead! Today I thought that finally I will get an appointment as I managed to get through on the 1st call at 8am and I was 4th in the queue. to my surprise (or not?) they said that they do not have any appointments for today, that they are all gone! How is that possible? As a "justification", they said that this is because they are "a very busy surgery with 15,000 patients" (yes, fifteen thousand) but this NHS site states that they're still accepting new patients! Why are new patients being accepted if you cannot handle what you have already? Please note that according to the 2011 census Hucknall has a population of 30,000 so it seems that something is not right at this surgery, or we should not be surprised that it's next to impossible to get an appointment. I think that they pick and choose who they will give an appointment on the day as it's really hard to believe that there is no appointments left if you're 4th in a queue at 8am. I also agree with other comments that there is no continuity with the doctors. Last time I was seen for 1 issue by 3 different doctors, where each doctor had their own ideas what the issue is and how to treat it. Given my experience over the last 2 weeks I believe that "routine appointments" in 3 weeks time is the only thing that they can offer currently to the patients. Another issue at this surgery is lack of information and misinformation - depending on who you talk to they will tell you different things, often contradictory. For example I was told that you must call to get an appointment, but today I was told that you can also queue at the door to get an appointment, about which I asked explicitly previously as my gut feel was that this would be more effective that trying to get through the "We're sorry but we're extremely busy today" phone call. Another issue is favouring mothers over fathers - they ask me/father with full parental rights if the mother knows and gave permission for the child to be seen/treated! I tried to contact the leading doctor who manages the surgery about this but it's very difficult and the reception cannot help as they "don't manage the lead diary" Seems that this surgery is very, very disorganised. The surgery used to be good but I definitely cannot recommend it in 2024 and I will change it after they see us for the "routine appointment" in 3 weeks
Visited May 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent service for an emergency appointment
Rated 5 stars out of 5
by Ward - Posted on 27 March 2024
Excellent service received yesterday by the receptionist on the desk yesterday morning (26/03/2024) who showed empathy and compassion enabling my father to get the treatment he very much needed. Thank you.
Visited March 2024
Review titled Whyburn Medical Practice
Replied on 02 April 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled No appointments
Rated 1 star out of 5
by Mark Wyatt - Posted on 27 March 2024
Trying to get into this practice to see a doctor is a joke if you phone at 8am you can't get through,going down at 8am no appointments .Had to travel to newark just to be seen.Had an xray I was told by the hospital I must be seen by my gp also told this by 911.Phone the practice again and was told guess what no appointments again and to phone back at 8am even though 911 and the hospital had referred me.Tried again for the next 2 days started phoning at 7.58 still couldn't get through straight onto answer machine. Whoever is in charge of this practice needs to sort this out,obviously we all know the nhs is under alot of pressure but talking to family and friends who live all around Nottinghamshire no one has the trouble that people going to whyburn have getting to see a gp. They've have too many patients for not enough doctors so as I write this in pain I still can't get into whyburn.
Visited March 2024
Review titled Whyburn Medical Practice
Replied on 02 April 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Joining as a new patient - fantastic
Rated 5 stars out of 5
by Sarah Naylor - Posted on 07 March 2024
I’ve recently changed to this practice and the comparison with my previous practice is like night and day. To join, I’ve had 3 interactions with reception and a new patient appointment with the pharmacist. The staff have been so kind and helpful. Things are so much more thorough than the last place. I wish I’d switched years ago. I’m autistic and suffer from a mental health condition, and I can’t stress enough how much difference the attitudes of the staff I’ve encountered so far have made to how easy I found it to communicate with them. It’s been like a breath of fresh air. Thank you so much.
Visited March 2024
Review titled Whyburn Medical Practice
Replied on 11 March 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Who you gonna call? Not Whyburn!
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
86 call attempts in a day to try to speak to someone and make an appointment. 86 times of hearing that disingenuous "I'm sorry, due to exceptional high call demand at this time we have not been able to answer your call". Its not exceptional if it's Every. Single. Day. After a week of trying and failing to get an appointment, I had to queue on Monday outside the surgery. I arrived at 7:40 and there were already 20 people queuing in front of me, all with the same complaint about the phones. At 8:30 I'd finally got to the front and was given an appointment for a fortnights time. This appointment is needed for a potential Cancer concern, which they were informed of but obviously couldn't careless about. It's not like time is a factor with Cancer! How this practice is allowed to continue like this is beyond me. Utterly useless and failing the community. It's been like this since the practice was sold and it's getting worse by the day. The surgery is now just a skeleton of its former self, limping along with the naive hope that the "Super Health Centre" will actually appear and the Pac can cash out...
Visited February 2024
Review titled Whyburn Medical Practice
Replied on 19 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor patient service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have been a patient of this surgery for 25yrs plus, and over the past year the patient service has been so very disappointingly poor. I had a discussion with the practice manager, but unfortunately nothing has changed. Today I visited the surgery to make an appointment to see a doctor again. The receptionist was failed to even listen to me and just kept saying we having no appointments you will need to call in the morning. I was not asking to see a doctor today but just to make an appointment next week. This made me feel like I was doing her a favour and I should not be there the way she behaved. I just walked away. If this is how they treat me I dread to think about how they treat other patients. She made me felt like awful. Absolutely disgusting behaviour.
Visited February 2024
Review titled Whyburn Medical Practice
Replied on 19 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.