Whitwell Surgery - Ratings and reviews
Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
It is nearly impossible to see a doctor even for a child. You have to fill in an e-form then be told that you have to see the nurse to be triaged. I am baffled as to what the point of the econsult form is if not to triage. You may get an appointment with a doctor if the nurse thinks that is appropriate! What a waste of money and NHS resources to have to have 2 appointments for the same thing. This is all while the child is allowed to suffer from a condition that needs to be seen by a doctor.
Visited October 2022
Whitwell Surgery has not yet replied.
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Review titled Outstanding Experience
Rated 5 stars out of 5
by Mrs Johnson - Posted on 04 May 2022
Having called the practice to book an appointment with the doctor for my daughter, the receptionist, on hearing the reason for the appointment, took the time to listen, showed great empathy and offered outstanding advice - all above and beyond simply asking me to call back at 08.00am when the next day's appointments would be released. A huge 'thank you' - you made me feel that I had been 'heard' and provided reassurance at what is a difficult time for us. Today, we had another appointment with the Dr and have, again, received outstanding care from all members of the practice, including the pharmacist. Thank you all, so much, for the wonderful service you provide.
Visited April 2022
Whitwell Surgery has not yet replied.