Whittington Moor Surgery - Ratings and reviews
Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
Did not help with my medical issues at all. Just said all my physical issues are down to depression and to take some antidepressants, which I have said many times I didn’t want to take anymore as I have already taken the same ones before and they actually made everything several times worse even after being on them for more than 6 months. Had concerns of it being a physical issue but that was dismissed and never looked into and they never gave any explanation as to why. Didn’t listen, was aggressive and didn’t help. Overall very unempathetic and unprofessional.
Visited February 2024
Review titled Whittington Moor Surgery
Replied on 19 February 2024
Thank you for taking the time to leave feedback. I am sorry to hear this is how you felt following your appointment with us. This is not the experience we want for our patients. I would like to look in to this further for you. If you would like to contact the surgery and speak to Tamsin (Practice Manager), or Helen Proud (Operations Manager), we will happily investigate this. Kind Regards Tamsin Practice Manager
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Review titled Surgery Staff
Rated 5 stars out of 5
by David Atkinson - Posted on 14 December 2023
I would like to thank everyone at the surgery for their professional and warm friendly attitude in respect of every time I have visited. Follow up phone calls following results are very good. Getting an appointment over the phone or face to face are dealt with in a timely and efficient manner. Wishing you all a Happy Christmas.
Visited December 2023
Review titled Whittington Moor Surgery
Replied on 15 December 2023
Dear David, Thank you very much for taking the time to leave us such a wonderful review. It's always lovely to receive feedback like this. Please be assured I will pass this on to the rest of the team. Marry Christmas.
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Review titled Time
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Awaiting 25 mins to see doctor. No information provided of delays. Also asked to book appointment to extend perscription. Receptionist was unable to help maybe lack of knowledge
Visited July 2023
Review titled Whittington Moor Surgery
Replied on 11 July 2023
I apologise for the negative experience you encountered during your visit to our practice. We currently have new staff members undergoing training, which may have contributed to the issues you faced. Rest assured, I will convey your feedback to the team and prioritise making necessary improvements. Regarding the extension of your prescription without complete information, it is challenging for me to provide a specific comment. However, I would appreciate the chance to discuss this matter in more detail. If you are open to it, please contact to the surgery and request to speak with Tamsin, the Practice Manager. Many Thanks
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Review titled Great practice
Rated 5 stars out of 5
by Julie Hollis - Posted on 26 April 2023
(please ignore the date it wouldn't let me leave a review without a date) I feel I have to leave a positive review due to all the negativity surrounding GP practices lately. I feel the online triage system you have is really good and saves me having to queue on the phone. I have used this form a few times and have always had a call back or an appointment given if required. I feel the system works extremely well and is a great addition to the phone lines. I would just like to say thank you to everyone from the reception/admin team doctors and nurses who are alway so kind and helpful that I feel I have to say thank you for all you do. I would recommend the practice (and do) frequently as I believe it really is a good surgery. I have worked in GP practice myself for over 15 years and know how dammed hard it is for all involved and I know everything you seem to hear lately is negative so I just wanted to say thank you you are doing a great job.
Visited January 2023
Review titled Whittington Moor Surgery
Replied on 27 April 2023
Dear Julie, Thank you for taking the time to leave this feedback. As you have stated, it is so nice to head positive reviews when General Practice is under extreme pressure. To receive such a positive review regarding all departments of the practice is extremely reassuring. I am pleased to hear you find our online triage system working well and this makes access easier. I will ensure your review is passed to everyone in our team. Kind Regards Tamsin Pasanisi-Cooling Practice Manager
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Review titled Poor Reception
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Does the reception care at all? I reported a medical issue and all I wanted was a prescription - I have an exemption certificate and money is difficult - they told me to go to chemist - All they had to do was give me a presciption for the issue - the receptionist didnt care at all - terreible care of patients !!
Visited December 2022
Review titled Whittington Moor Surgery
Replied on 27 April 2023
Dear Patient, Thank you for you feedback. I am sorry to hear you have not had a positive experience when contacting our practice. We would be happy to discuss this further with. Please call the practice and ask to speak to Helen our Operations Manager or Tamsin the Practice Manager and we will look in to this further for you.
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Review titled Amazing Service
Rated 5 stars out of 5
by Matthew O'Malley - Posted on 19 December 2022
My usual GP has gone above and beyond to look after me, and really the whole team has, the online consultation system worked really well for me, and I cant fault anything with the service. These are difficult trying times for the NHS but I don't get that impression from anyone I've dealt with either on the phone or in person from this surgery. Keep up the hard work.
Visited December 2022
Review titled Whittington Moor Surgery
Replied on 20 December 2022
Dear Matthew, Thank you very much for taking the time to write this review. It is always great to have such positive feedback. I will ensure this is fed back to the whole team. Tamsin Pasanisi-Cooling Practice Manager
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Review titled Excellent and caring
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
Doctor took their time reviewing symptoms, was very understanding and compassionate. Followed up with a phone call the next day unprompted to enquire about my wellbeing and did go again after test results were obtained. Can't give the practice enough praise.
Visited October 2022
Review titled Whittington Moor Surgery
Replied on 01 November 2022
Thank you for taking the time to leave us a compliment. It is always rewarding to receive feedback like this especially in times where GP practices receive such negative press. I will ensure this is passed on to the team. Many Thanks Tamsin
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Review titled So very grateful
Rated 5 stars out of 5
by Angela Ede and Anne Hardy - Posted on 02 August 2022
My mum and I have been in contact with the surgery so many times recently and each time they have been amazing. It's not been easy trying to help mum with a condition but they have never failed to keep trying different meds and give advice. The receptionist has listened and been supportive as have the wonderful doctors, we send you all a big thank you from the bottom of our hearts. They were the same with my dad too. We feel lucky to have Whittington Moor surgery as our practice.
Visited August 2022
Review titled Whittington Moor Surgery
Replied on 01 November 2022
Thank you very much for taking the time to give this positive feedback. It is always very rewarding to receive a compliment like this. I will ensure this is fed back to the whole team. Thanks gain. Tamsin