Whitmore Reans Medical Practice - Ratings and reviews
Reviews
-
Review titled Careless
Rated 3 stars out of 5
by Prisca - Posted on 30 April 2024
I missed appointment while I am inside the GP surgery because I didn’t inform at the reception that I am there. I asked to reschedule but the receptionist refused while I am not feeling ok
Visited April 2024
Whitmore Reans Medical Practice has not yet replied.
-
Review titled Medical
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
I ordered my repeat prescription 2 week ago and it was rejected, then I had phone call from surgery telling me it was too early. I explained they don't send me enough for 2 months. I have no metaformin left she said she will order with urgent request. After 3 day I went to surgery and found my perception still not signed by doctor. I was told that doctor is running surgery can not sign my perception. because doctor is not capable of doing to things at one time. 2 week's pasted I still have no medicine. Is it great surgery would say. Eventually I decided to move surgery to where doctor are Capable of doing 2 things at time . Receptionist are not up to the job.
Visited February 2023
Review titled Whitmore Reans Medical Practice
Replied on 27 February 2023
Dear patient I apologise for the problems you have encountered obtaining your prescription, and you have now received your medication. Your comments will be discussed at the clinical meeting to ensure this does not happen again. Regards Management
-
Review titled Worst Practice
Rated 1 star out of 5
by Qamber Haidry - Posted on 30 January 2023
Following is a synopsis of multiple experiences: The phone lines do not work. Have to go to the surgery to book an appointment only to find out there are no more appointments and you should try again the next day only to be told the same thing again. The receptionist audaciously telling you to either wait and let your child suffer very high fever for another day (after 4 days of very high fever) or take her to Walk-in-service because we are here only to make money. Providing the service is someone else's job. On other occasion, in the odd chance you do get an appointment you will be seen by a nurse, who will keep going out to consult a doctor and coming back and then going out again to consult some more, to finally tell you to just rest and it will go away. After all you have already suffered for two weeks so another week or two won't kill you. There is no need for any medicine or any further investigation. In short, you are on your own with this surgery. Being with them or not being with any one is the same. In the end you will need to go to Walk-in Centre or AnE.
Visited January 2023
Whitmore Reans Medical Practice has not yet replied.
-
Review titled Terribly rude staff member
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2022
after waiting whole morning for a phone call from this clinic, the call did not connect when I answered due to Network issues... called back immediately to speak to the doctor, the staff member had a go at me assuming that I missed the call. I almost begged her to let me speak to a doctor, she just coldly refused and said "call back on Tuesday" and today is Thursday. utterly unacceptable service, I cannot believe this is allowed to go ahead.
Visited April 2022
Review titled Whitmore Reans Medical Practice
Replied on 19 April 2022
Dear Patient I apologise for the problems you encountered on Thursday. We did have our hub surgeries open during the holiday period and you could have seen a doctor if an emergency. I trust that you have now seen a clinican. If you have any further problems please let Management know. Regards Practice Manager