Whitehouse Health Centre
Dorset Way, Whitehouse, Milton Keynes, MK8 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Do not register with Whitehouse GP
Rated 1 star out of 5
by Michael - Posted on 25 April 2025
I’ve been a resident of Whitehouse for the past two years, and unfortunately, I have never been able to secure an appointment at this GP practice — neither for myself nor for my children. The process of getting an appointment is incredibly frustrating. The help desk is of no help — it’s practically impossible to find a slot through them. The NHS app is also useless in this case, as this practice isn’t connected to the NHS system, making it impossible to book online. Even the practice’s own website lacks a straightforward option to book an appointment, which is highly inconvenient and unacceptable in today’s digital age. What’s worse is the lack of care during urgent situations. When my 3-year-old child was unwell and I called for help, I was simply told to go to an urgent treatment centre because there was no staff available to see my child. This is incredibly disheartening and concerning for any parent. Overall, the service (or lack thereof) has been deeply disappointing and does not meet the basic expectations of accessibility or care. I sincerely hope the management takes these issues seriously and implements changes to improve access and patient support.
Visited April 2025
Whitehouse Health Centre has not yet replied.
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Review titled As good an experience as it could be
Rated 4 stars out of 5
by Ian Roselman - Posted on 27 April 2025
I took my wife for endoscopy and colonoscopy. While this can never be a pleasant experience she said it went well and the staff were very professional. I was called back to pick her up after about 2 hours. There is a nice (but rather expensive) coffee shop at the back of the unit. One thing that puzzles me is why there are 3 parking spaces reserved for police cars outside the building. Unusual for a hospital site. What sort of trouble are they expecting?
Visited April 2025
Whitehouse Health Centre has not yet replied.
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Review titled One medical group should be stopped from running services
Rated 1 star out of 5
by Deborah Laidlaw - Posted on 02 February 2025
my disabled husband had liver scan received a text from surgery to make an appointment called several times long wait no answer. went on line to request an appointment received a text to book an appointment none available! advised to call what a joke surely they have a duty of care to advise if test results in a timely fashion. have called as instructed guess what long wait no answer. one medical group are definitely in it for the money not patient care. would give no stars
Visited January 2025
Whitehouse Health Centre has not yet replied.
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Review titled Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2024
I recently tried to contact the surgery just to arrange some blood tests, at 54 I thought it would be pro-active to do this as I’ve not had a cholesterol , blood sugar or PSA test for years. I couldn’t get an answer on the phone at all,so decided to take the day off to go in person. I went to the reception where three staff manned the empty waiting room and I explained what I thought to be responsible behaviour. I was told I would need to see a doctor but there were no appointments, obviously I questioned this to be told we are all very busy you know! When I was asked to explain why I wanted a PSA test I explained my dad had had prostrate cancer so seemed like a necessary step for me. At which point the reception said “ did he die from it….” Incredible statement to make. They added a note to my file and said they would be in touch, guess what? Two weeks later zero contact or response. I cannot stress how bad this surgery has now become, when it opened it seemed to function as it should. My wife has had a similar experience when asking for an appointment and still no contact from the surgery to a request made long before mine. Nothing to do but leave the practice, I would urge anyone else to do the same.
Visited November 2024
Whitehouse Health Centre has not yet replied.
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Review titled Unuseful
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
More than three days trying to call them amd they never answer. You just wait on the phone queue till you are the 2-3 one and after that the call is closed without answering. Went there to let an appoinment and they say I should keep calling because they can not let appoinments by their online portal or in person just by phone calling. Totally unuseful and stressin. One of thecrecepsionist even kept laughing when I was talking about my baby condition
Visited November 2024
Whitehouse Health Centre has not yet replied.
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Review titled Do Not Register With Whitehouse
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2024
I have been registered with Whitehouse for 3 years and in the past 12 months they have deteriorated to the point where they are absolutely useless and I have left me feeling my only option for receiving healthcare is to use the Urgent Care Centre. Today, whilst trying to get an appointment, after calling at 8am on the dot (and starting at #9 in the queue) I was hung up on when I reached #2. Obviously by the time I got through again… there were no appointment left. Last month after a hospital admission, I tried to get a follow up appointment, only to be on hold for Four Hours. Four hours of listening to the same hold music over and over I’m suprised I didn’t need a psych referral. And yeah - no appointments. I urge anyone thinking of registering with Whitehouse to seriously reconsider and try elsewhere because you’ll never see a GP here. I have tried contacting their complaints team and after weeks of waiting, still nothing. Do Not Register With Whitehouse
Visited November 2024
Whitehouse Health Centre has not yet replied.
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Review titled Terrible system
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
My mum has a chronic issue meaning we have to come into the surgery at least once every 2 weeks for some sort of appointment. Often she is contacted directly from the GP to book an appointment based on results from previous tests she has done but to do so is honestly impossible. As I’m typing this I’m currently waiting for someone to answer the phones so we can follow up with some recent results she had - I’ve called every morning since Monday and there isn’t even a queue, the phone just rings. Recently, myself, my mum and my sister have all had to call at the same time and even then we weren’t able to get through, I went down to the surgery and was told I can only book an appointment on the phone and that the phones aren’t being prioritised. They then advised me to stay on the line and someone would eventually answer. When I got home I told my mum to stay on the line and she did for over 10 hours until the gp closed at 6 and no one answered Honestly I am shocked that a better system hasn’t been put into place. People’s health isn’t something by to take lightly but it feels like one has to fight just to be seen by a doctor. This is no fault of the staff, ultimately they have to adhere to whatever system they are given but something needs to change. If you are looking for a surgery in MK I’d strongly recommend looking for somewhere that has a more streamlined booking system
Visited October 2024
Whitehouse Health Centre has not yet replied.
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Review titled Friendly, understanding useful advice
Rated 5 stars out of 5
by Colin Blake - Posted on 02 October 2024
Referred to physiotherapist for assessment of tingly fingers and stiff neck. He was very friendly and very easy to talk to. Gave a very good assessment of problems and suggested various courses of treatment and exercise. At end of session I felt very confident that my concerns had been listened to and that suggested course of action would be very beneficial.
Visited October 2024
Whitehouse Health Centre has not yet replied.
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Review titled Could it get any worse
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
There is a history of incompetence with this surgery but I will just describe today's events cause they are not a one off. Received a text to make an appointment to bloods. Phoned to make an appointment only to be on hold for over two hours. Once I was next in queue it rang for 10 minutes and it then disconnected. Phoned back only to now be 21 in queue. Since my first call I was 15th in the queue and that took over two hours, and surgery closed in 40 minutes, I decided to walk down to try to make an appointment. When I got there I was 19th in queue and receptionist was playing on her mobile. I explained the situation and receptionist said they were the only one there and that's why the phone queue was so long. Did not confront about being on person device cause I would not have been able to maintain my polite manner. I was given and appointment for a few weeks time but after 3 hours of my life wasted. Please avoid at all costs.
Visited September 2024
Whitehouse Health Centre has not yet replied.
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Review titled Physiotherapist review
Rated 4 stars out of 5
by Jyoti - Posted on 03 October 2024
I was extremely stressed before attending my appointment. The Physiotherapist was so good and relieved my stress to a great extent. His calm way of explaining things and his exercise methods were very helpful. Thank you
Visited September 2024
Whitehouse Health Centre has not yet replied.