White Lodge Medical Practice
105 Chase Side, Enfield, EN2 6NLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about White Lodge Medical Practice.
Reviews
-
Review titled Painful to book an appointment
Rated 2 stars out of 5
by Pej - Posted on 09 May 2023
I am trying to book an appointment in past 2 weeks and it was unsuccessful. I have been asked to call either at 8:00 or 14:00 to book an emergency for same day or none emergency for week after same day. I also was refused to be booked in person at surgery. Today I called at 14:01 and Machine said no appointments are available!! it looks like all the appointments was booked under 1 Minute!! I have been with this surgery for 17 years and never had issue untill they have mooved to new building and it looks like the management system has changed
Visited May 2023
Review titled White Lodge Medical Practice
Replied on 16 May 2023
Dear Pej, Thank you for reaching out to us and providing your feedback regarding your recent experience in trying to book an appointment. As the practice manager, I apologise for any inconvenience or frustration you may have experienced. Your feedback is important to us, and we appreciate you taking the time to share your concerns. I understand that you have been with our surgery for 17 years and have never encountered such issues until our recent move to a new building. Regarding the appointment booking process, I apologise if there was any miscommunication or confusion. We intend to provide the best possible care for our patients, and we strive to accommodate both emergency and non-emergency appointments. The time slots of 8:00 and 14:00 were designated for urgent appointments only. However, it seems that the availability of appointments has been limited, and I understand your frustration in not being able to secure an appointment. The situation you described, with all appointments seemingly booked within a minute, suggests a high demand for our services, which has outpaced our current capacity. We are actively working to address this issue and improve the availability of appointments for our patients. In light of your feedback, I assure you that we are reviewing our appointment booking system and exploring potential solutions to enhance the overall patient experience. We want to regain your trust and ensure that you receive the care you need in a timely manner. I would appreciate the opportunity to discuss your concerns further and gather more details about your experience. This will help us gain a better understanding of the challenges you faced and how we can improve our services moving forward. Please let us know if you would be available for a phone call or an in-person meeting so that we can address your concerns more effectively. You can contact us via our website: https://whitelodgemedicalpractice.nhs.uk/navigator/feedback/ Once again, I sincerely apologise for the inconvenience caused. I want to assure you that we are committed to resolving these issues and providing the level of care you deserve. We value your continued support as our patient and look forward to addressing your concerns promptly. Yours sincerely, Mr Maciej Karas Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by L Waugh - Posted on 26 May 2023
Reception staff always so helpful and nothing too much bother. Considering the amount of different enquiries and temperamental people they have to deal with I think they do a really good job. People are often quick to criticise so I thought a compliment was due.
Visited May 2023
Review titled White Lodge Medical Practice
Replied on 21 June 2023
Dear Ms Waugh, Thank you for your kind words and appreciation for our reception staff. We greatly value your feedback and will pass it along to the team. We're grateful for your recognition of their hard work and dedication in handling various inquiries. Your compliment means a lot to us, and we'll continue to provide helpful and attentive service to all our patients. I look forward to seeing you at our next meeting. Kind regards, Maciej Practice Manager