Whitburn Surgery - Ratings and reviews
Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
One particular receptionist is rude. They have another two who are more pleasant but need to get rid of the rude, useless one!! It’s difficult to see a doctor and most of the time you get fobbed off with the practice nurse who then misdiagnoses. A total waste of time and resources.
Visited November 2023
Whitburn Surgery has not yet replied.
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Review titled Very disappointing experience.
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I have been a patient for 40 plus years and have always been very happy with the doctors and other staff. However, over recent months there has been a significant deterioration in all aspects of the service provided. I suspect that the reception staff who answer the phones are triaging patients and making medical decisions about who should be offered appointments. I rang 67 times this morning, starting at 8.30, before I eventually got through. I was then put on hold for 7 minutes. When I eventually spoke to a receptionist I had to discuss my medical needs with her and was then asked if I had spoken to a pharmacist. If I thought that a pharmacist could help I would have already done so, but the fact I was asking to see a doctor should indicate that the matter was serious. I was then told that all the appointments for that day had gone which seems unlikely since the phone lines had only been open for 14 minutes. I was then offered a telephone appointment for 11 days time. The responses from the receptionist were dismissive bordering on rude. It’s a pity that the current front facing staff at the surgery lack the charm, helpfulness and empathy that was an integral part of the previous staff at the surgery. I am concerned that some patients may not receive the help they need in a timely enough manner because staff who are not qualified to make medical decisions are deciding who should receive care.
Visited October 2023
Whitburn Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I completed an e-consult for my child and within half an hour the surgery contacted me for a same day appointment. I appreciate that this probably isn’t the norm but I’d rather wait a week for an appointment for myself so that young children and babies can be offered same day appointments. I like that they are always willing to put a parents mind at ease. There is 1 doctor I prefer not to see as I think she can be quite abrupt but understand the time constraints.
Visited February 2023
Whitburn Surgery has not yet replied.