Westside Medical Centre
Hilton House, Corporation Street, Rugby, Warwickshire, CV21 2DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Truly Appalling
Rated 1 star out of 5
by DAVID IAN ROBERTS - Posted on 21 February 2024
Having been a patient for five years I have yet to actually get an appointment with a doctor. I was unable to see and considered this to be reasonable grounds to request an appointment with a doctor but was refused an appointment on two separate occasions. I tried again for another matter and was again refused an appointment because the utterly useless Accurex system would not work. I would not wish their idea of patient care on anyone.
Visited February 2024
Review titled Westside Medical Centre
Replied on 18 March 2024
Dear Mr Roberts Many thanks for your candid feedback. I am sorry that you are finding the new system difficult to navigate. The accurx system has been implemented to try and make seeing the correct clinician easier for patients. There is a form to complete which asks a few questions, such as symptoms, any self care tried and duration of the problem. This is to aid the duty doctor to triage the request and assign you the correct appointment or advice. With regards to your eye condition, for example, you may have been directed to the NHS Eyecare Service where patients are seen by an optician who has the equipment and expertise to assess, diagnose and treat most minor eye conditions. If you are experiencing difficulties in accessing or completing the form, please contact our reception team, explain the issue and they will be more than happy to complete the form on your behalf. If you wish to discuss this further, please do not hesitate to contact the surgery and ask to speak with either one of the Reception Managers or myself. Yours sincerely Kellie Preece Practice Manager
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Review titled Second to none
Rated 5 stars out of 5
by Val Coulson - Posted on 20 November 2023
Extremely prompt, helpful and efficient service once again. Friendly, knowledgeable staff who always do their best to help
Visited November 2023
Review titled Westside Medical Centre
Replied on 18 March 2024
Dear Val many thanks for taking the time to leave us such lovely feedback, we are very happy that you are pleased with our service. I have passed your lovely comments on to the team. Kind regards Kellie Preece Practice Manager
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Review titled The new system really works
Rated 5 stars out of 5
by Susan Garrard - Posted on 21 September 2023
I was able to fill in the simple form explaining my symptoms. The time this took was much shorter than being on the phone waiting to speak to the receptionist! I had a call back within 30 minutes and an appointment within a hour. Like many others I found the old system quite frustrating, I work in education so calling for an appointment at 8.30 or 2pm was difficult. The form is great as you can put as much detail as you want including photos, this enables you to be offered an appointment with the correct person quickly. It may not be a Doctor you need but another member of the clinical team. A very positive experience.
Visited September 2023
Review titled Westside Medical Centre
Replied on 10 October 2023
Dear Susan, many thanks for taking the time to leave us such lovely feedback. We understood our previous system did not work for many people, which is why we changed it back in June - it is really nice to hear that you are finding it easy to use and that you found it such a positive experience! Kindest regards, Kellie Preece, Practice Manager
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Review titled Brilliant practise
Rated 5 stars out of 5
by Karla - Posted on 27 September 2023
Easy to get an appointment through the online booking system. Appointments also on time. All Doctors have been brilliant with myself and my daughter, patient and kind and extremely helpful in regards to advice. They really listen to you and your concerns. Wouldn’t ever change GP service as none other can compare
Visited August 2023
Review titled Westside Medical Centre
Replied on 10 October 2023
Good morning Karla, many thanks for taking the time to leave us such lovely feedback. We are really pleased to read that you have had such a positive experience, I will be sure to share it with all of the team. Kindest regards, Kellie Preece, Practice Manager
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Review titled Can never get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
Can never get appointments. Phone up wanting appointment for same day ull be told there is none left go a and e. Phoned up today wanting a appointment for a week or so in advance to be told you can't book appointments in advance phone up in morning. So and a and e or a and e it is.
Visited May 2023
Review titled Westside Medical Centre
Replied on 10 October 2023
Good morning, Many thanks for taking the time to leave feedback. As you should have been aware from the communications we shared with all patients at the beginning of May 2023, we changed both the telephone system and the way patients would access appointments from 5th June 2023. In the same communication, we explained that there would be no prebookable appointments available through May, as we prepared for the new system. Since we have gone live with both of the new systems, feedback has been very good with patients, admin staff and clinical staff all finding the system much easier to use and most patients being seen the same day. I do hope this is the case for you too. If however, you are still experiencing difficulties, please contact me at the practice via the main surgery phone number - 01788 544744, to discuss. Kindest regards, Kellie Preece, Practice Manager