Westseven GP - Ratings and reviews
Reviews
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Review titled Lovely experience
Rated 5 stars out of 5
by Damallie Kisosonkole - Posted on 29 June 2023
I have been seen by my doctor or any other doctor on duty at the time l have been given. Everytime l needed to see a doctor, l have been lucky to have an appointment. During all the times l have come to the surgery, doctors have been very helpful in advising me with problem l had at that time. People working at the reception desk have been very welcoming. If l asked any question about my appointment, they have helped me to get the correct information. It has been and is still lovely to attend Hanwell Health Clinic.
Visited June 2023
Review titled Westseven GP
Replied on 14 August 2023
Dear Damallie Thank you for your feedback. I am pleased to read that you have received a good care from both our doctors and reception staff. It always good to hear positive comments which will motivates staff to work even more harder and continue to provide an excellent service. Kind Regards M Hampal Practice Manager
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Review titled Fantastic service!
Rated 5 stars out of 5
by Sandi - Posted on 24 May 2023
Saw a lovely lady doctor yesterday afternoon. Referred for X-ray and attended at 9am this morning. GP texted me the result 5 hours later. So pleased to have these guys looking after me. Thank you!
Visited May 2023
Review titled Westseven GP
Replied on 12 June 2023
Dear Sandi Thank you for your kind feedback which I am very happy to share with the team. Kind Regards M Hampal Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
This surgery is really great so efficient The doctors are swift to act and all the staff are very professional even when it’s like a mad house in reception It’s very handy having so many NHS services in one place Shame the building can’t be larger on the top floors
Visited May 2023
Review titled Westseven GP
Replied on 29 January 2024
Dear Anonymous Thank you for taking time out to provide us a feedback. It has been passed to the team who appreciate this very much. Kind regards M Hampal Practice Manager
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Review titled Systems in office inefficient
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
Called for an appointment at 8:00 am on 4th. Pressed option for called to be returned as I was 15th in the queue. Didn't receive a call back. Repeated the process at 8:20 am. No callback. As it was necessary, I received a prescription called and waited for 55 minutes, only to be told I needed to call again at 8:00 the next day. Called the next day. I asked for an online appointment which I got. I received a message saying my prescription was available to be picked up at 12.05. I cycled to my chosen pharmacy at 4:45. The pharmacist told me the prescription had been sent, but they were unable to give it to me as it needed a doctor's signature. Waited at the pharmacy for an hour, and still no signature or prescription. Two questions - why didn't I get a call back from the 8 am calling queue? Why was I informed my prescription was ready when it wasn't?
Visited May 2023
Review titled Westseven GP
Replied on 10 May 2023
Dear patient Thank you for your feedback and sorry that you had a bad experience. All patients receives a call back when they selected the call back option but it will put you back on the system if you repeat the process. It is best to wait for your turn. When prescription sent to the pharmacy it has already been authorised and signed by the doctor. If you would like to talk this further then please call the surgery and book an appointment with me. Kind Regards Madhu Hampal
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Review titled Very caring and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I have had excellent care from the doctor at this practice. He is very caring and kind. In my experience they are very quick at responding to online requests by phone, or making a face to face appointment if required. I am very happy to be with this practice, and would recommend them to anyone.
Visited April 2023
Review titled Westseven GP
Replied on 12 June 2023
Dear Patient Thank you for your comment. We are pleased to read that you are receiving a good care from your surgery and we endeavour to continue with this in the future. Kind Regards M Hampal Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Abominable service! West Seven surgery used to be one of the best in London. However, the quality of service went massively downhill. I don't know what happened but it's really poor now. Very rude and untrained receptionists. I was given a face to face appointment for 9:30, only to be called by the GP 10 minutes before the time and as I missed the call, I was only rebooked for one month later, desire suffering from a serious chronic illness and in desperate need to see a GP. I'm 100 per cent sure the appointment was face to face, not over the phone. I've got a text confirming the 9:30 appointment and came to the surgery but wasn't seen. I felt let down and poorly treated. What a shame that such a good surgery is now a shadow of itself.
Visited March 2023
Review titled Westseven GP
Replied on 24 March 2023
Dear Patient Thank you for your feedback. I am sorry to hear this. Please do get in touch with me and we can discuss this further. Kind Regards Madhu Hampal Practice Manager
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Review titled Very helpful, caring practice.
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Receptionist was very helpful when I rang in the morning, and having asked what the problem was they were able to offer an appointment that morning. Gp was very good and assessed problem and appropriate medication and gave advice. The whole thing was stress free and easy, which is what you need when you feel unwell. Along with seeing the GP/appropriate health care person face to face, I have used eConsult and Telephone Appointments in the past and find the practice equally responsive in dealing with these. I am so thankful to be a patient at this practice.
Visited March 2023
Review titled Westseven GP
Replied on 21 March 2023
Dear patient Thank you for taking time to feedback. I will share this with staff who will be motivated to continue to deliver exceptional service with such a positive and uplifting review. Kind Regards WestsevenGP
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Review titled Name taken out second time
Rated 1 star out of 5
by Preeti - Posted on 10 March 2023
This instance is happening for the second time !! Received a letter from surgery that my name is no longer with them as I do not come under the catchment area. It was a shock as this was resolved for me previously and has come up again. What is strange that my partner and other family members are still on the records and somehow just my name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been with this surgery for past 8 years and suddenly it’s just my name being cut off and no other family member is receiving out of catchment area letter. I even emailed the surgery but unfortunately for a vague response and did not help. I am really appalled with this.
Visited March 2023
Review titled Westseven GP
Replied on 17 March 2023
Dear patient Thank you for your feedback. Our records shows that letter went to all the family members and explained the reason. Receptionists are not incompetent but followed the protocol and tried to help you with clear response. Thank you for leaving a review and wish you all the best for future. Kind Regards Westseven team
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Review titled Bad Experience
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2023
Called the surgery to book my elder daughter’s appointment and was told her name and mine is no longer with the surgery as we do not come under the catchment area. It was a shock as I had not received any letters or phone calls advising me of that. What is strange that my partner and younger daughter are still on the records and somehowI and my elder one’s name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been too my to this surgery for past 8 years and suddenly 2 members of the same household are not in the catchment and rest of the members are. Very strange. Won’t even let me speak to a doctor !
Visited January 2023
Review titled Westseven GP
Replied on 09 January 2023
Dear Patient Thank you for your review of WestsevenGP. I apologise for the service you have received. Could you please ring the surgery and book an appointment with me so we can resolve this asap or leave your name and contact number with reception and I will call you back. Kind Regards Madhu Hampal Practice Manager
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Review titled very considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
The GP that I see at this practice has been very thorough and considerate in treating what is a long term condition that can be quite difficult to manage. I have appreciated how responsive and also how helpful his advice and recommendations have been.
Visited December 2022
Review titled Westseven GP
Replied on 17 March 2023
Dear patient Thank you for your feedback and appreciate your time for leaving a review. Its always good to know that you are receiving a good care and service at the surgery. Kind Regards Westseven team