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Westseven GP - Ratings and reviews

Reviews

Displaying 1 to 10 of 33

  1. Review titled Great nurse

    Rated 5 stars out of 5

    by Jane Churchill - Posted on 18 March 2024

    I saw the practice nurse. She was relaxed, informative and very friendly. Made me feel comfortable. Good experience all round

    Visited March 2024

    Report as unsuitable

    Westseven GP has not yet replied.


  2. Review titled Terrible menopause care

    Rated 1 star out of 5

    by May - Posted on 09 March 2024

    Have received very poor and contradictory care from this practise in regard to treatment for the menopause. Haven’t been listened to, condescending treatment as well as being almost impossible to see a doctor to discuss on going treaty. Ended up after 2 years having to see and pay for a private clinic just to get the same treatment as my previous NHS doctor provided

    Visited March 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 March 2024

    Dear May Thank you for your feedback and I am sorry you had a bad experience with the surgery. As you are new patient to our practice and would like to continue the same treatment as your previous GP. This is the clinical decision. If you need to discuss this further, please contact me on 020 85797337 Kind Regards M Hampal Practice Manager

    Report as unsuitable


  3. Review titled Very unprofessional and uncaring

    Rated 1 star out of 5

    by Elle - Posted on 13 March 2024

    I used to receive good care ,until it became impossible to make an appointment .You get told to phone at 8 am ,but each time I have ended up waiting an hour on the phone ,reached n 15 in the queue, but unfortunately all the appointments were already at full capacity .I never get to see the same GP .Reception staff ,whom appear to be not properly trained in handling delicate issues

    Visited March 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 March 2024

    Dear Elle Thank you for your feedback and I am sorry for the bad experience you had with the surgery. Phones are more busy at 8am for same day emergencies and care navigator try their best to offer an appointment with GP of your choice but not always possible. We do offer range of pre-bookable appointments/phone consultations which you can book 4 weeks in advance if you looking to see the same GP. If you would like to discuss your issue any further please contact the surgery with your name and number and I will call you back. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  4. Review titled Excellent care and support.

    Rated 5 stars out of 5

    by Vernadene Smith - Posted on 28 March 2024

    Dr P and his assistant were kind,helpful and supported me throughout, giving me information I needed clearly. I was so nervous and they made the experience as painless as possible. I am always impressed by Dr P and his team and recommend them whole-heartedly.

    Visited March 2024

    Report as unsuitable

    Westseven GP has not yet replied.


  5. Review titled Nurse

    Rated 5 stars out of 5

    by Wanda - Posted on 03 February 2024

    I was seen on time and the nurse was very welcoming and treated me professionally as well as being very friendly & helpful.

    Visited February 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 09 February 2024

    Dear Wanda Thank you for your kind feedback. It really motivates the staff to keep doing the good work. KR M Hampal Practice Manager

    Report as unsuitable


  6. Review titled Satisfactory practice

    Rated 4 stars out of 5

    by Maureen E. - Posted on 27 February 2024

    It was good being able to have an appointment over the phone as I didn’t need a face to face appointment as it freed up more time for myself and perhaps also for my GP as it was a very early morning appointment.

    Visited February 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 March 2024

    Dear Maureen Thank you for your lovely feedback. Telephone consultation is always handy if you really don't need face to face and save time to travel to surgery as well. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  7. Review titled First clase practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 01 March 2024

    Very caring, listens attentivly to pacients, acts on need. From GP to nurses to receptionits, great care giving.

    Visited February 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 March 2024

    Dear patient Thank you for your lovely feedback which was very much appreciated by the team and boost the morale. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  8. Review titled Excellent care

    Rated 5 stars out of 5

    by Dr. Sadie Taylor - Posted on 26 January 2024

    Seen promptly, treated with courtesy, and problem dealt with efficiently. Welcoming, comfortable premises with all required services to hand. An excellent medical center. Thank you.

    Visited January 2024

    Report as unsuitable

    Review titled Westseven GP

    Replied on 29 January 2024

    Dear Dr Taylor Thank you for the lovely feedback. We are pleased to know that you feel supported and getting excellent care. Kind regards M Hampal Practice Manager

    Report as unsuitable


  9. Review titled Extremely busy but does its best

    Rated 4 stars out of 5

    by Maureen E. - Posted on 02 December 2023

    Dealt with all my questions although I think I went slightly over the allotted timeframe. I always prefer letting the receptionist know of my arrival face to face but the digital booking-in facility in reception obviously saves time when very busy on arrival.

    Visited November 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 29 January 2024

    Dear Maureen Thank you for taking time out to provide a feedback. We are pleased to know that you feel supported and satisfied with your care. Self- check in facility is indeed a time-saver Kind regards M Hampal Practice Manager

    Report as unsuitable


  10. Review titled Very good practice

    Rated 5 stars out of 5

    by Wanda - Posted on 10 October 2023

    The receptionist was helpful. The nurse taking blood samples was polite & explained what she was doing professional too

    Visited October 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 29 January 2024

    Dear Wanda Thank you for taking time out to provide us a feedback. It has been passed to the team who appreciate this very much. Kind regards M Hampal Practice Manager

    Report as unsuitable