Westongrove Partnership
The Health Centre, Aylesbury Road, Wendover, Aylesbury, Buckinghamshire, HP22 6LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful paramedic
Rated 5 stars out of 5
by Jean - Posted on 30 July 2023
The paramedic visited me due to me being unwell for some time. He was very thorough in all aspects and very pleasant too. A wonderful paramedic and great service.
Visited July 2023
Review titled Westongrove Partnership
Replied on 31 July 2023
Thank you for your review. we can learn as much from positive interactions as we do from negative. We will pass your comments to the paramedic team
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Review titled Complete lack of initiative and people skills
Rated 1 star out of 5
by Lydia Brazil - Posted on 04 April 2023
Not for the first time, I telephoned regarding a small child and was met with indifference and contempt. The receptionists at this practice appear to be trained to ensure that the GPS are completely unreachable and it is impossible to see one. They show no initiative and have no people skills. My three year old, who has been hospitalised with viral wheeze in the past week, had a spiking temperature of 41 degrees that wasn't dropping with calpol. She is also in receipt of disability living allowance and has SEN. I rand at 5.10pm, and was firstly rudely told 'we're at capacity, ring 111'. When I pointed out that notoriously this can take upward of an hour, the receptionist sighed and said she'd ask. She then returned and said 'Go to A and E'. I believe that if she had actually asked the GP on call, they could have spared 5 minutes to check my sad, scared disabled child who had already spent much time in A and E. She has currently been waiting there for 3.5 hours to see a doctor. She is distressed and tired. The receptionist at A and E asked why she hadn't just seen her GP? When we mentioned the Westingrove partnership in Wendover she simply rolled her eyes, which I believe says it all. I find the treatment we have received on this, and other, occasions disgraceful. There is no excuse for this level of incompetence or the distress caused to my little girl, when 5 minutes and a shred of initiative was all that was needed.
Visited April 2023
Review titled Westongrove Partnership
Replied on 12 April 2023
Thank you for your post, we hope your child is feeling better. We can confirm that the receptionist did check with the Urgent Care Team following your explanation of the symptoms, who advised to give you the instruction to take your child to A+E. Please contact the surgery directly if you would like to make a complaint and receive a full explanation following the telephone call made regarding your child's illness.