Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Jessica - Posted on 23 May 2023
I phoned the surgery this morning and spoken to the most amazing receptionist. Nothing was too much. I managed to get done everything I needed and more which has been a huge help. I can’t thank her enough. She went through absolutely everything and was fantastic at explaining certain steps. Also I would like to add that I am very pleased to hear my GP returned as she too is also amazing.
Visited May 2023
Review titled Weston House Practice
Replied on 20 July 2023
Dear Jessica, thank you very much for posting your kind and positive comments. I am very pleased that you had such a good experience of the practice and our amazing staff. I have shared your comments with the whole practice team. Many thanks, kind regards, Laurella, Practice Manager
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Review titled Caring receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
I called to book a telephone appointment on Tuesday evening unfortunately there were none available. I felt I was at crisis point and was panicking but the extremely caring and understanding receptionist helped calm me and explained how I could get an appointment the next day. Luckily for me I got the same receptionist first thing the next morning and she has arranged for me to talk to the GP, have a NHS Health Check and discuss an on going condition in a future appointment. I am really greatful for the care shown.
Visited May 2023
Review titled Weston House Practice
Replied on 20 July 2023
Dear Patient, thank you very much for taking the time to post your lovely comments. I am very pleased that our staff were able to help you and arrange an appointment for you quickly. I have shared your review with the whole team, we are all very grateful for positive feedback. Many thanks, Laurella, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Phoned today for an appointment which was answered really quickly and the receptionist was so helpful and knowledgeable. It was a real pleasure calling and made so much easier with a kind and friendly manner.
Visited May 2023
Review titled Weston House Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to post your review. It is good to hear that your call was answered quickly and that the receptionist was helpful and knowledgeable. Your comments have been shared with the reception team and they are much appreciated. Kind regards, Laurella, Practice Manager
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Review titled Superb care
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Yesterday morning i saw a doctor for an emergency appointment. I received brilliant and thorough care, resulting in being sent to Ambulatory Emergency Care at Cheltenham General. I was well informed of what was happening and why and felt reassured. I cannot thank the doctor enough for her kind, caring and professional manner.
Visited May 2023
Review titled Weston House Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to post your feedback about your positive experience with the practice. Your comments are greatly appreciated and have been shared with the whole team. Kind regards, Laurella, Practice Manager
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Review titled Thank you to all at Weston House GP Practice
Rated 5 stars out of 5
by Richard Wickham - Posted on 23 May 2023
Thank you to you all for continuing to look after my mother in law. Doctors, practice nurses & admin / reception staff are always very kind, friendly, courteous & professional, despite being very busy. They retain the wonderful qualities & values of, in our opinion, providing excellent customer care. Thank you especially for yesterday for the vital home visit from the doctor, & the nurse & lady from reception who arranged it.
Visited May 2023
Review titled Weston House Practice
Replied on 20 July 2023
Dear Richard Wickham, thank you very much for taking the time to post your kind and positive comments. It makes a difference to our staff to know that we are providing great care and experience for our patients. Your review has been shared with the whole team. Many thanks, Laurella, Practice Manager