Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointed and anxious
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
I received some significant abnormal test results via text message, which in itself seemed rather unfeeling. The message suggested I discuss the result with my physio or make a routine appointment if I really needed to speak to a Dr. I hardly ever attend the surgery, so I'm not a nuisance and, in fact, have not been since the new Practice was formed so I am unfamiliar with the systems. I tried to get someone to help me with advice on pain relief and the way forward after the significant results but the best option the kind receptionist could offer was a telephone appointment in 15 days time. That's a long time to be struggling with the pain and worry about the result, but I guess that's what I'm supposed to do. I'm obviously not worth five minutes of someone's time on the phone. If the Dr had called about my results I could have very quickly asked what I needed to ask. I feel 'dumped' by the Practice and I am so concerned that I am reaching a time in my life when I might need some medical support from the NHS and it just isn't there. What a worry that is.
Visited October 2024
Review titled Weston House Practice
Replied on 24 October 2024
Dear Patient, I am very sorry that you have experienced difficulties in booking an appointment with a doctor following your test results on line. We provide pre-bookable routine telephone and face to face appointments and there is usually a wait of about 2 weeks for these. However we could certainly offer you an appointment on the day if you are in pain. We want to provide an appropriate appointment for you as soon as possible so please do call our reception again and they will book you in. Alternatively please call me directly on 01242 215439 so that I can resolve it quickly for you. Kind regards, Laurella, Practice Manager
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Review titled First class service
Rated 5 stars out of 5
by Jill Pauling - Posted on 04 September 2024
I phoned the surgery at 8:30 yesterday morning needing advice on the best way to deal with my medical problem. The receptionist was very helpful and told me that a doctor would phone me at home. By mid morning I had received a call from a Dr , who asked me to come to the surgery for a discussion and examination. This took place and I was both listened to and reassured . Within half an hour, I was back at home with medication that has already taken effect. I realise that all NHS doctors’ practices are under enormous pressure at this time but I have to say that Weston House practice/Hatherly surgery has given first class service yet again.”
Visited September 2024
Review titled Weston House Practice
Replied on 24 October 2024
Dear Jill Pauling, thank you very much for taking the time to post this positive review. We aim to provide an excellent service to our patients so your feedback is much appreciated. Your review has been share with the whole team. Many thanks, Laurella, Practice Manager
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Review titled Great advice from GP
Rated 4 stars out of 5
by HLV - Posted on 21 July 2024
Thank you so much to the GP for her care and advice she gave when I was suffering from back pain. Feeling much improved after her clear guidance and treatment plan.
Visited July 2024
Review titled Weston House Practice
Replied on 06 August 2024
Good afternoon, thank you so much for taking the time to post your review regarding the Practiced. I am glad the GP was able to create a treatment plan that has improved your back pain. Kind regards Shona, Weston House Practice
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Review titled Ineffective and declining standards of practice
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2024
In July 2024 I decided to leave this practice was as a result of failure to get an appointment for an ear infection and I was given a telephone appointment for two weeks later. The final straw of ineffective and inefficient medical care came in October 2024 when I transferred to another GP practice and Weston House failed to forward my full medical history. Having been registered with Corinithian GPs for over 20 years, I was aware of a drop in standards when the practice changed to Weston House it became increasingly difficult to see a doctor and, while a few good new doctors joined, over the last 5 years this practice lost the really high quality practitioners who had been the bedrock of good medical care. This used to be a warm and welcoming practice and over the last few years, going into the waiting room felt more like entering a warzone, with threatening messages on display regarding violence. These messages are intimidating and aggressive and do nothing to reassure patients who are feeling vulnerable and fragile. I wish I had transferred to another GP practice many years ago and am saddened to leave this review of what once was a really effective service - but not any more.
Visited July 2024
Review titled Weston House Practice
Replied on 31 December 2024
Dear patient, thank you for taking the time to share your feedback. We sincerely apologise that your experience with our practice did not meet your expectations. We understand how frustrating it must have been not to receive a timely appointment for your ear infection. While we strive to accommodate all patients as quickly as possible, we are sorry if we fell short in providing the prompt care you needed. Additionally, we apologise for any delays or omissions in transferring your medical records to your new practice. We know how important it is for this process to be seamless, and we regret any inconvenience this caused. To prevent similar issues in the future, we are working on improving our administrative processes to ensure records are transferred more efficiently. Kind regards, Laurella, Practice Manager You can enter up to 3000 characters
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Review titled Really helpful receptionist
Rated 4 stars out of 5
by Karen Gomm - Posted on 11 July 2024
I spoke to a receptionist today and she was very helpful, informative and kind. Answered all my questions and ensured I would have the necessary follow up.
Visited July 2024
Review titled Weston House Practice
Replied on 23 December 2024
Dear Karen, thank you very much for taking the time to post your positive feedback. I am very pleased that we were able to answer all your questions and make sure you were followed up. I have shared your comments with the team. Many thanks. Laurella, Practice Manager
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Review titled Great reception
Rated 5 stars out of 5
by Judy sanders - Posted on 21 October 2024
The girl who answered was very patient and helped me without feeling rushed Think that her name was Deborah
Visited June 2024
Review titled Weston House Practice
Replied on 23 December 2024
Dear Judy, thank you for taking the time to post your positive review. I have passed your compliment on to Deborah and the rest of the team. Laurella, Practice Manager
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Review titled Feeling Valued
Rated 5 stars out of 5
by Sue Ellis - Posted on 09 May 2024
This recent appointment was one in a series of appointments in which the GP has taken a great deal of trouble to ascertain the causes of the problem. I have had full explanations and clear indications of the next steps at every stage. I have appreciated being involved in decisions about my health.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Sue, thank you for taking the time to post your 5 star review regarding the Practice and the service received from the team. I am glad you feel included in your medical journey with us, I will be sure to share your comments with the rest of the team. Kind regards Shona, Weston House Practice
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Review titled Great practice
Rated 5 stars out of 5
by Beverley - Posted on 24 May 2024
Needed some medical advice, the receptionist was helpful, caring and compassionate. Talked all through the different options as it was late and most of the medical staff had gone home.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Beverley, thank you for taking the time to post your 5 star review regarding the service received from the Care Navigator team. I will be sure to pass your comments onto the team. Kind regards Shona, Deputy Operations Manager
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Review titled Very Professional Practice
Rated 5 stars out of 5
by Lynda Russell - Posted on 30 May 2024
I received excellent service today using the callback system - even though I was 29 in the queue they called me back within 10 minutes .The receptionist was extremely helpful in sorting out my query regarding my prescription.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Lynda, thank you for taking the time to post your 5 star review regarding the service received at the Practice. The new telephone call back system has proved very popular as it enables the Care Navigators to have a better call answering availability, last Monday as an example the availability was 94.98%! I will be sure to share you comments with the team. Kind regards Shona, Deputy Operations Manager
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Review titled brilliant experiance
Rated 5 stars out of 5
by samantha - Posted on 17 May 2024
I called yesterday morning at a loss. The receptionist N could not have been more helpful, she listened and did all she could to help making sure she had all the information. Both Drs where fantastic. N then called to check id had received all information that was sent to me. 10/10 I felt listened to, reassured and excellent care given by receptionist N and both Drs.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Samantha, thank you for taking the time to post your 5 star review of the Practice and more importantly the service received from Nicola. I will be sure to share you comments with her and the rest of the team. Kind regards Shona, Deputy Operations Manager.