Reviews

Displaying 1 to 2 of 2

1. Review titled Poor practice

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 19 August 2023

   Went to doctors to tell them i had trigger finger its very painful they referred me to a consultant thats was good they wouldnt give me any pain relief i have mental health problems so any pain makes me worse i had to go to the hospital to get seen by mental health services and Ae who precrisibed pain killers they were good but said Gp should of done that they advised me to find another gp surgery

   Visited August 2023

   Report as unsuitable

   Westfield Surgery has not yet replied.

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2. Review titled Misleading booking online booking system

   ★★★

   Rated 3 stars out of 5

   by Anonymous - Posted on 14 July 2023

   i booked a telephone consultation (as unable to book an appointment with my GP via this method) 10 days hence (earliest I could get). the slot i booked was a 10 minute window. nowhere did it mention that was not the time i would be called. I waited 30 minutes before calling the surgery after my allotted slot only to be told its actually a 3 hour window! that's never been the case before and that the GP called me not on my landline (the only phone that works in the house) but on my mobile which i keep telling them not to use. Moreover the GP has gone on leave by the time I called and the earliest i can see him is 4th August (at least they booked a face to face this time). its not easy to get an appointment face to face but if the telephone consultation is a 3 hour window why ask people to book a ten minute slot? and why not tell them they have to wait by the phone for 3 hours? Its never happened before so i think something is not right with the answer i was given

   Visited July 2023

   Report as unsuitable

   Westfield Surgery has not yet replied.

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