Western Elms & Circuit Lane Surgeries
Western Elms Lodge, Western Elms Avenue, Reading, RG30 1ATContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Western Elms & Circuit Lane Surgeries.
Reviews
-
Review titled Extreme lack of concern to patient care
Rated 1 star out of 5
by G Rahman - Posted on 21 July 2022
I have an extreme dental condition which is complicated by a suspected sinus infection. My dentist requires clearance from an ENT before treatment can be progressed. I have had an unbelievably difficult experience in firstly arranging an appointment with a GP, it seems that this is just not possible - whenever I call through, after a lengthy wait (during working hours only, particularly difficult as I work full time) a receptionist will only tell me to put my request forward online, and subsequently 8 days later the online request has simply been ignored. I am in constant pain, having difficulty eating and continuing with normal daily activities, all of which has been ongoing for some time now and this condition will continue to deteriorate until I can progress with the dental treatment. This has been explained, but it seems simply ignored. Just awful!
Visited July 2022
Western Elms & Circuit Lane Surgeries has not yet replied.
-
Review titled I feel despondent and let down by Western Elms Surgery
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
It's taking on average an hour for Western Elms Surgery to answer their phone and all the while we are on hold, we are paying our full phone tariff. Once answered we are told to use the on-line service in order to request an appointment which can vary from 2-3 weeks time to simply no response at all. It's a shambles. Granted when you do finally get to speak to a GP, they are amazing but seriously, we patients are having to jump through unnecessary hoops in order to get an appointment and it is obvious the surgery is significantly over their patient capacity and cannot cope. This results in a circular motion of actions and reactions which leave the patient feeling despondent and fretful and no doubt the surgery overwhelmed. All of which costs time, money, patience and spent good will, all of which are seriously limited! As a patient, I am feeling at a loss as to how to get the treatment I require and frustrated at the systems at a whole. What the poor staff at Western Elms are experiencing, I can only imagine. They are the poor soles having to deal with the repercussions of it all and facing the front line. The National Health has let the staff and the patients of the Western Elms down enormously! If I could go to another surgery I certainly would, instead, like everyone else in my catchment area I am having to fight a battle to get help and just pray that I don't end up with further mental health issues as a result!
Visited July 2022
Western Elms & Circuit Lane Surgeries has not yet replied.
-
Review titled Great staff and service
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2022
Lovely girl in reception who was so great at dealing with all the patients coming through the door I was sat listening to her and thought how can she keep so calm didn’t know her name but a credit to the surgery. Every appointment I’ve had and referred to hospital I haven’t had any problems everything has ran smoothly thank you 😊
Visited June 2022
Western Elms & Circuit Lane Surgeries has not yet replied.
-
Review titled Very disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2022
Having been with Western Elms since birth, I used hold them in high regard. However their standards have now slipped so low, it has left me quite cold with how they treat their patients, and their duty of care. The amount of time they take to answer the phone, then you reach a receptionist, with no medical training, who says your issue isn't a medical emergency and you need to call back - after having spent nearly an hour trying to get through!
Visited June 2022
Western Elms & Circuit Lane Surgeries has not yet replied.