Westcourt Medical Centre - Ratings and reviews
Reviews
-
Review titled The worst surgery ever
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Constantly been given a different doctor, which means you have to repeat each time. Can never get an appointment when needed. Never follow up on anything at all. Always made to feel that I am an inconvenience when call or visit the doctors, yet due to my age its one of those things that cannot helped. I feel more stressed by calling the doctors than anything else.
Visited June 2023
Review titled Westcourt Medical Centre
Replied on 16 June 2023
Dear Anonymous, I am sorry to hear of your experiences, especially on seeing different doctors, as it is patient choice as to which doctor they would like to see. You are more than welcome to ask for the same doctor, but please be aware that some doctors have a longer wait time for booking of appointments than others. I am sorry that you feel the surgery does not follow up on anything and that you feel you are made to feel like an inconvenience. We would like to investigate this for you and would ask for you to please contact the Patient Services Team Lead, who will be more than happy to assist, as without your details we are unable to do this. Kind regards, Ann Flint, Practice Manager.
-
Review titled Great
Rated 5 stars out of 5
by Yvonne Sadler - Posted on 30 June 2023
I found blood in my poo, rang doctors was seen by doctor, had blood test, poo test, and phone appointment from Worthing hospital all within 3 weeks, thankfully all test was clear
Visited June 2023
Review titled Westcourt Medical Centre
Replied on 06 July 2023
Dear Ms Sadler, Thank you for your lovely response to the service provided by Westcourt and Worthing Hospital and I am glad all is well. Kind regards Ann Flint Practice Manager
-
Review titled Outstanding GP surgery
Rated 5 stars out of 5
by Nicola Wilson - Posted on 03 April 2023
Just wanted to commend the effort and attention that went into my mum being seen after she experienced a bloodshot eye that completely freaked her out. We were looking at potentially having to go to A&E, but the receptionist couldn't be more helpful and compassionate. She could clearly see that my mum was in great distress and she was seen by the most amazing paramedic who put her mind at ease, again showing great compassion and empathy. Their quick action and care meant that we didn't have to traipse all the way to A&E, and they put my mum's mind at rest. Thank you so much.
Visited April 2023
Review titled Westcourt Medical Centre
Replied on 06 April 2023
Dear Ms Wilson, Thank you for your lovely response to the service provided by Westcourt. The clinician your mum saw was Natalie, our Nurse Practitioner who is part of our Urgent Care Team and I have shared this feedback with her. I have also shared your feedback with the whole team a Westcourt. Hope your mum is doing well and Happy Easter to you both. Kind regards Ann Flint Practice Manager
-
Review titled Not good at all!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I have waited over a month for an appointment here. Finally arrived on time and tried checking in using their system and it couldn’t pick me up. The person in front of me took their time being served. I finally got to the front and I was turned away for being 15 minutes late!!! I have to now re-book another appointment. This is just totally unfair
Visited April 2023
Review titled Westcourt Medical Centre
Replied on 19 April 2023
Dear Anonymous, I am sorry to hear of your experiences. Please can you contact the Patient Services Team Lead to discuss so we can investigate further. Without your details it is very difficult to look into. Please be assured that we can investigate fully if you feel confident in giving us your details. Kind regards, Ann Flint, Practice Manager.
-
Review titled Will not see anyone.
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
Westcourt will not see anyone. Not sure what you have to have to qualify an appointment. I was having heart pain for weeks, and wouldn’t se me, sent me to a pharmacist. Wouldn’t see my child who was in pain. Would not see my other child, to look at her infected ear. Wouldn’t see my wife to do her blood pressure. My dads just come out of hospital and needed his bandage changing, wouldn’t see him either! If you go to the pharmacy in there, the doctors is always empty! What is going on? And when did it become ok to stop caring.
Visited March 2023
Review titled Westcourt Medical Centre
Replied on 09 August 2023
Dear Anonymous, I am sorry to hear of your experiences and saddened that you feel you cannot post your name to allow us to make contact. If you feel confident in giving us your details, please can you contact the Patient Services Team Lead to discuss so we can investigate further. Without your details it is very difficult to look into and please be assured that we can investigate fully. Kind regards, Ann Flint, Practice Manager.
-
Review titled Deaf awareness
Rated 3 stars out of 5
by Nigel Carpenter - Posted on 02 February 2023
I personally have fantastic support from this surgery and I would recommend it to anyone. However, I attended with someone yesterday who is profoundly deaf.. The nurse was not aware he was deaf prior to my explaining and this was either because there was nothing on the notes or she hadn’t read them. His name was called in reception, but had he been on his own he would not have responded. The fact that he has to rely on a carer to attend a medical appointment is disabling in itself. Whilst I fully appreciate the need for nurses to wear masks, at no point did the nurse remove hers in an effort to communicate with the patient who is able to lipread. All communication was done through me. I did ask how she would have coped had I not been around and she said she would look into that for the future. This is the only occasion that I felt somewhat disappointed by the service Westcourt medical practice.
Visited February 2023
Review titled Westcourt Medical Centre
Replied on 02 February 2023
Dear Mr. Carpenter, Thank you for your review and for letting us know of the difficulties your friend encountered. Could you please contact our Patient Services Team Lead, Clair Hook to discuss this further so that we can look into how we can best help in the future. Kind regards Ann Flint, Practice Manager
-
Review titled Outstanding Surgery
Rated 5 stars out of 5
by Melinda - Posted on 31 January 2023
I retired in 2019 to Rustington, having worked for 30 years as a Senior Receptionist in a GP Practice. It was with some trepidation ,therefore ,when I searched for a local Surgery. I chose Westcourt and what a fortunate decision. Superb response to every contact made, polite friendly staff, prescription needs always delivered to assigned Chemist,every contact with GP always resolved. The past three years with Covid restrictions have not been easy and I applaud this Surgery for its superb service.
Visited January 2023
Review titled Westcourt Medical Centre
Replied on 06 April 2023
Thank you for such lovely feedback which has been shared with the whole team at Westcourt. Kind regards Ann Flint Practice Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Their most recent ways of managing patients from econsult to urgent treatment lists works brilliantly. I've used all different types of services with this GP surgery from phone comsults, on the day appointments and econsult and every time I've been sorted within hours. The econsult works especially well, first using it for my child I was able to sort everything out via email and messaging that day and second using it for myself I recieved a phone call and was seen within hours of submitting the form. Everyone is always incredibly friendly and helpful.
Visited January 2023
Review titled Westcourt Medical Centre
Replied on 31 January 2023
Dear Anonymous, Thank you so much for your kind feedback. The surgery is attempting to have as much varied access as possible for patients and to assist the clinicians in reaching as many patients as possible in these demanding times. Your feedback will be shared with the whole team. Regards Ann Flint Practice Manager
-
Review titled Excellence from all at the surgery
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
You do have to wait for an appointment. But that is the current situation. I do think that the provision could be extended to late nights and weekends, just as all other provisions. When you arrive at the surgery, you receive nothing but exceptional service
Visited December 2022
Review titled Westcourt Medical Centre
Replied on 14 December 2022
Dear Patient, Thank you for your kind and positive words which I will share with the surgery team at our next meeting in January. Your feedback with regards to out of hours appointments will be taken to our next clinical team meeting for discussion. Wishing you a very merry Christmas and a happy 2023. Kind regards Westcourt Medical Centre
-
Review titled Listening and swift response
Rated 5 stars out of 5
by Gillian DOWNS - Posted on 13 September 2022
I do contact you mainly by messaging. I am so pleased always with the quick reply. By text which is so efficient. or a call back. Thank you to everyone who works behind the scenes. and of course Doctors , Nurses and Paramedics. a great Surgery
Visited September 2022
Review titled Westcourt Medical Centre
Replied on 20 October 2022
Dear Ms Downs, Thank you for your kind comments to the staff at Westcourt and for your positive feedback on the messaging service. I will ensure that your review is seen by the team at our next meeting. Kind regards Westcourt Medical Centre