Westbury on Trym Primary Care Centre
Westbury on Trym PCC, Westbury Hill, Westbury-on-Trym, Bristol, Avon, BS9 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazingly caring and well run practice
Rated 5 stars out of 5
by Alex Ward-Booth - Posted on 27 March 2025
The practice have always been quick and efficient at supporting us in the 10 years we’ve lived in the area. However in the last month, I’ve been amazed at the care the staff all take over their work. We have had additional support from them in response to a bereavement which has been hugely appreciated. I was in the practice today to make an appointment and there was a patient being very aggressive and unreasonable towards the staff but they were incredibly professional and calm in response and could not have handled the situation any better. GP surgeries do an incredible and unseen job at supporting communities and should have more credit for what they do.
Visited March 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 31 March 2025
Dear Alex Ward-Booth, Thank you for taking the time to leave your feedback, we really appreciate your words, they will be shared with the entire team. On behalf of Westbury-on-Trym Primary Care Centre, I would like to reiterate how thankful we are to you for taking the time to leave this review, it really does make a difference. Catherine Farrington Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
The practice pharmacist has helped work out correct medication for high blood pressure bringing it under control… consultations were efficient, caring and knowledgeable. Much appreciated.
Visited March 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 11 March 2025
Thank you for taking the time to leave this review. We are pleased that our pharmacist at the surgery was able to support you and your kind words will be shared with them. Thank you again, Catherine Farrington Practice Manager
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Review titled Phantom appointment
Rated 2 stars out of 5
by Charles newall - Posted on 04 February 2025
Had an appointment with pharmacy nurse come through NHS app, turned up, nothing known, appears that “ appointment” was a reminder for nurse to do something. Very disappointing. Still waiting for doctors advice re driving asked in December, time to change surgery I think.
Visited February 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 10 February 2025
Dear Charles Newall, I am sorry that you are unhappy with the information you can see on the NHS APP. As a surgery, whilst we support the NHS App we are not responsible for it's design and functionality. This responsibility lies with NHS Digital. On occasion we may utilise admin slots in our appointment book to ensure patient actions are completed. Unfortunately these appear to be visible in the NHS App and this is out of our control. Your concerns would, therefore, on this occasion be best addressed with the NHS Digital Team. There contact details can be found here: https://www.nhs.uk/contact-us/nhs-app-contact-us/ Further I apologise that you have experienced difficulties relating to your DVLA as this will be personal to you I do not think it appropriate to discuss on this platform but I will contact you directly to see if you would like to discuss this further. Whilst we are thankful for all feedback, we would prefer that you contact us directly to discuss any concerns you have. We want to achieve the best outcome for you and if you contact us directly, we provide you with the best support we can and seek the best solution for you. Kind regards, Catherine Farrington Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Clifford Raymond Hodge - Posted on 23 January 2025
Very impressed with the Dr's and Staff who have supported me with my medication, with my appointment's, diagnosis, and treatments. Thank you so much.
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 23 January 2025
Dear Clifford Raymond Hodge, Thank you for your words, it is hugely encouraging for our team to know that their efforts are noted. We are so pleased that you have been impressed with our services. Please do not hesitate to contact us if we can support you and many thanks again for your review. Catherine Farrington Practice Manager
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Review titled Always efficient kind service when we need it
Rated 5 stars out of 5
by Rachel Davis - Posted on 09 January 2025
Very quick urgent appointment for my daughter today. Called at 8.45 and had been seen and given prescription by 1045. Thank you to everyone at the practice. I have needed urgent appointments for both myself and my daughter in the last few months and we’ve always been treated kindly and quickly. I am extremely grateful for the service and have nothing but praise for the practice.
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 09 January 2025
Dear Rachel, We are so pleased that our urgent care system is working for you and your daughter. We work really hard to do all that we can to support urgent care needs and we appreciate you letting us know that it worked for you. We are extremely grateful to you too for taking the time to leave the review and providing us with your support, it keeps us all going and we are very grateful to you too. Catherine Farrington Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2025
I had a great service from the practice on 12/1/25. The phone was answered quickly , the receptionist was efficient/ caring and arranged for an appropriate call back. The on call gp called me In a timely fashion and dealt with my issue with both efficiency and care. The overall quality and efficiency of the service was excellent from all staff involved in the system/process and this is both admirable and greatly appreciated, particularly given the amount of stress on the NHS currently. I had a similar experience following this when having a face to face appointment on the 14/1/25,again both the receptionist and the GP were caring and helpful. Thankyou so much for your hard work and care, it is greatly appreciated .
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 17 February 2025
Thank you for you review. We are pleased our service is providing you with the support required efficiently and appropriately. Your review will be shared with the team and we really appreciate you taking the time to comment. Reviews like this keep us all going and always make us smile. Many thanks Catherine Farrington Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
I have had extremely good and thoughtful support from several members of the practice regarding a heart issue I had last year. This involved monitoring of my heart rhythm, prescribing a medication and then changing the prescription because of unwanted side effects.
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 31 January 2025
Thank you for your review and I am so pleased to learn that we have provided you with the support you needed. Please always continue to reach-out to us if we can ever help you. I will ensure your kind words are shared with the team. Catherine Farrington Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2025
Recently the surgery pharmacist contacted me to review my regular medication. She had spotted a potential conflict between two of my medications. She suggested alternatives and has been so kind and supportive finding a combination of drugs that are both effective and have minimal side effects. It is proactive intervention like this that really makes a difference. I feel very fortunate to have such great support and care. Thank you
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 23 January 2025
Many thanks for leaving your review. We are pleased to know that our pharmacist was able to provide you with the support and care you needed. Your review will be shared with the team and I know it will make their day! Catherine Farrington Practice Manager
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Review titled Practice Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
I had ongoing gout issues over the past few weeks and have had excellent help and advice from the practice pharmacist who has spent a great deal of time with me discussing blood pressure issues and clearly explaining the process involved to remedy the problem. Excellent service and thank you!
Visited January 2025
Review titled Westbury on Trym Primary Care Centre
Replied on 20 January 2025
Thank you for taking the time to share your experience of our services. Your feedback will be passed on to our pharmacists. Reviews like are gratefully received and we are pleased that we were able to remedy the issues you were experiencing. Catherine Farrington Practice Manager
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Review titled New patient
Rated 5 stars out of 5
by Lizzie - Posted on 06 December 2024
I am new to the area and to the practice and am usually a fit and healthy person! So easy to register and arrange an appointment when I needed care. The GP was kind and understanding and validated my illness. Thank you.
Visited December 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 06 December 2024
Dear Lizzie, Welcome to Westbury-on-Trym Primary Care Centre! I am pleased to learn that you found it straightforward to register with us and access the care that you needed. Please always reach out to us when needed and we will always do our best to help. Many thanks for your feedback, Catherine Farrington Practice Manager