Westbourne Medical Centre - Ratings and reviews
Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Myself and family are all registered at Westbourne medical centre and I cannot rate the surgery highly enough. The receptionists are always so kind and helpful and the Drs are all superb. Thank you to all the team for all your care over the last few years
Visited November 2023
Westbourne Medical Centre has not yet replied.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Ms Rebecca Ryan - Posted on 11 August 2023
Thank you to the whole team for always going above and beyond to look after me and my family. The reception staff are friendly and helpful and the GP and practice Pharmacist take the time to listen and help in every way they can. It's a wonderful practice.
Visited August 2023
Westbourne Medical Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Mrs Catherine Steven-Fountain - Posted on 31 July 2023
From making the request for an appointment to getting prompt, professional, thorough testing and follow-up calls the service was amazing after all the bad press that Doctors get. This surgery can only be recommended. Thanks to all of the team
Visited July 2023
Review titled Westbourne Medical Centre
Replied on 31 July 2023
Dear Catherine, Thank you for your feedback and rating of 5 stars. We are pleased that you you were happy with the service you received from our practice; from requesting an appointment, through to testing and follow up care. Thank you for recommending us. Your review will be shared with the team and is very much appreciated.
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Review titled efficient kind and experienced
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Absolutely wonderful and thorough experience all the way from reception staff to the doctor. I will send all my clients there for bespoke medical care. Truly pulled out all the stops. Professional but with an element of care not always seen these days.
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Thank you for your 5 star rating and review of your experience at our practice, from our reception staff to the doctor. Your kind words will be shared with our team and is very much appreciated.
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Review titled Outstanding response, care and support
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I cannot fault the treatment I have received recently when my asthma became a problem. Outstanding. I used the new online triage form, which in itself is fantastic (I always found it tricky to get through on the phone due to my own work commitments not fitting with the long waits, the 8am/2pm lists and the 12-2pm close). I've used the form twice now and both times have had a call and medication prescribed the same day. I noted on the form that I wouldn't be able to pick up a call until after 3.30pm but the GP was persistent with his call and managed to speak to me during my lunch break. He listened to my symptoms, talked me through the reasons why I was feeling as I did and offered advice and reassurance on next steps. He then offered to send the prescription to a pharmacy close to my work so I could collect and begin treatment ASAP. He also sent me a follow-up text outlining my treatment plan. He told me he would ask the asthma nurse to contact me. She did the next day... On a Saturday! Unfortunately I missed her call so she automatically made me a new appointment for the following Thursday evening. She was fantastic, really got to understand where I was at and how the medication was working. She arranged to call back for a check-up the following week. We talked though my progress and how treatment would look moving forwards. She will liaise with my GP and follow up my progress and asthma management in 3 weeks. A huge thank you to both of them. I feel heard, supported and cared for and so, so, so much better!
Visited June 2023
Review titled Westbourne Medical Centre
Replied on 26 June 2023
Dear Patient, Thank you for taking the time to rate our practice with 5 stars and write a detailed review of the care you received following submission of the online triage form. You have used this form twice now and on both occasions you received a prompt call back and had medication prescribed the same day. The GP you spoke to listened carefully to your symptoms and talked you through the reasons why you were feeling the way you did. He offered advice and gave reassurance as to next steps and offered to send the prescription to a pharmacy local to your place of work so that you could start the treatment straight away. Follow up care was arranged with the asthma nurse who also promptly made contact with you and arranged an appointment the following week. We are pleased that you felt heard, supported and cared for. Your response will be shared with the clinicians involved and is very much appreciated. Anne Holburn Patient Liaison Officer
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Review titled Love the new SMS appointment system
Rated 5 stars out of 5
by Alex Clapcott - Posted on 07 March 2023
Works beautifully. Is quick, efficient and effective. Well done. I love to see an intelligent use of technology working (and this does work). I got a call back within an hour, a 3 minute conversation later and I'm off to pick up my prescription --- Shame I can't get Deliveroo to pick it up for me and then it would be the perfect customer experience and service.
Visited March 2023
Review titled Westbourne Medical Centre
Replied on 08 March 2023
Dear Alex, Thank you so much for for posting a review of our SMS appointment solution which is an online solution called AccuRX, accessible via our website or on this link- https://florey.accurx.com/p/J81014. I am glad you found the service to be brilliant, it does save us both a lot of time and frees up the phone lines for those who are not able to use technology. Your feedback of the solution is very much appreciated, I am glad you love it! Your review will be shared with our whole team. Thank you once again. Anne Holburn Patient Liaison Officer
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Review titled Excellent service from professional and polite people
Rated 5 stars out of 5
by Clive Denton - Posted on 17 February 2023
I have recently relocated to the area and have joined this surgery. I have been impressed with virtually everything since joining; all of the staff have been professional and polite and I have been made to feel welcome and valued
Visited February 2023
Review titled Westbourne Medical Centre
Replied on 27 February 2023
Dear Clive, Thank you so much for taking the time to rate and review our surgery. We are pleased to hear of your positive experience, as a new patient, accessing our services. Your feedback will be shared with the team at Westbourne and is very much appreciated. Anne Holburn Patient Liaison Officer
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Review titled Probably the best Doctors surgery in Bournemouth/Poole!
Rated 5 stars out of 5
by Tania Gambling - Posted on 25 February 2023
Have moved and registered with many different surgeries over the years, and while it can sometimes take a while to get a face to face appointment (probably due to the sheer amount of patients they have) it is easy to get a phone appointment. The staff are great. From the reception to the nurses and doctors. It is also fairly easy to sort out appointments and prescriptions on the website. Have finally managed to get a lot of my health issues managed so much better than with previous practices. Would absolutely recommend them to anyone in the area! Thanks!
Visited January 2023
Review titled Westbourne Medical Centre
Replied on 27 February 2023
Dear Tania, Thank you so much for your rating and review of our surgery. Face to face appointments are available in advance and usually for routine non urgent problems. Telephone Consultations, as you say, are more easily available to book, along with online consultations, and where a face to face consultation and/or examination is required, this is arranged by the clinician with the patient. Thank you for your feedback on accessing our website for appointments and prescriptions, it is a new website since November 2022, and is being updated continually. Your feedback about our staff will be shared with the whole team and is very much appreciated. Thank you for your recommendation. Anne Holburn Patient Liaison Officer
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Review titled Superb Service!
Rated 5 stars out of 5
by Lynette Nelson - Posted on 18 January 2023
My 93 year old mum suffered a heart attack last week and was released into my care. I have had to contact the surgery several times this week and all of the reception staff were incredibly kind and patient. We’ve also had a visit from an amazing District Nurse, who floored us with her kindness, organising care and equipment and (I believe) arranging for Intermediate Care Team to visit. Earlier today I phoned again, and the receptionist listened patiently to what was worrying me and left an urgent note for the duty doctor to call. Very shortly thereafter I received a call back. The doctor concerned was off the scale amazing! Kind, informative, patient, funny, and incredibly supportive. In essence, I would just like to say a massive thank you to them all, not just for their professionalism, but also for their kindness. It meant such a lot. My sincere regards Lynette Nelson
Visited January 2023
Review titled Westbourne Medical Centre
Replied on 18 January 2023
Dear Lynette, Thank you so much for taking the time to post a review and rate our practice with 5 stars. Your feedback is very much appreciated and will be shared with the whole team at Westbourne, and will certainly boost morale particularly during these challenging times. Anne Holburn Patient Liaison Officer
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Review titled Steroid injection
Rated 5 stars out of 5
by Leone Hardick - Posted on 16 August 2022
Professional and friendly service. The staff managed to get me an urgent appointment. Very grateful for that
Visited August 2022
Review titled Westbourne Medical Centre
Replied on 24 August 2022
Thank you for your feedback and 5 star rating which is very much appreciated and will be shared with our team at Westbourne.