West Road Surgery
North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, Essex, SS0 7AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic, caring service
Rated 5 stars out of 5
by Rosalind - Posted on 21 December 2023
All GP’s, reception and office staff are exceptionally kind, helpful and willing to go the extra mile, and give as much time as is needed to fully explore a problem. I always feel respected, listened to and supported.
Visited December 2023
West Road Surgery has not yet replied.
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Review titled Absolutely rubbish avoid!!
Rated 1 star out of 5
by Chloe - Posted on 12 July 2023
Impossible to get an appointment even for a 2 year old!! Receptionists are rude and give you false information. Would not recommend to anyone!
Visited July 2023
West Road Surgery has not yet replied.
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Review titled No promised call from Dr
Rated 1 star out of 5
by Lee - Posted on 30 June 2023
I was supposed to have a call back from a Dr regarding my recent CT scan at 13:30 but nothing. I have been trying to call the practice but as usual no reply after nearly 30 minutes. This call is potentially very important to me but not to staff who do not pick up the phone. I am number 1 in your queue and have been for some 30 minutes, can you please amend your recorded message so it doesn't say that my call is important to you. Lee
Visited June 2023
West Road Surgery has not yet replied.
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Review titled Utterly terrible
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
If you're lucky enough to get an appointment, which is almost impossible, you'll never see the same GP twice, as they're all locums. Receptionists are rude and discuss personal information with each other, loudly enough for patients to overhear. If you have another option, find another surgery!
Visited May 2023
West Road Surgery has not yet replied.