West Park Surgery
Midland Street, Long Eaton, Nottingham, Nottinghamshire, NG10 1RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good responders
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2025
Viewed my case/symptoms seriously and acted quickly incase of critical illness. I am very thankful!
Visited May 2025
West Park Surgery has not yet replied.
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2025
Had an appointment yesterday for something I had been putting off for a while. The doctor listened closely, examined me, discussed things with me and made a thorough plan to move forward. I left feeling listened to and happier. Thank you
Visited March 2025
West Park Surgery has not yet replied.
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Review titled Friendly and Polite Staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
Had an appt. at West Park View site. The Receptionist and Practitioner were very polite, helpful and reassuring. Very professional service.
Visited March 2025
West Park Surgery has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2025
One unpleasant and unfriendly girl at reception as well as a strange , unfriendly nurse (wore blue trousers uniform) in the dental office reception near phlebotomist bit . Also phlebotomist rude. I was queuing at reception for my blood test appointment. By the Time the receptionist asked another person to deal with people queuing at reception I was over 10 mins late for my appointment. I then find out the phlebotomist won’t see me now and reception informed me I’ll have to rearrange. I explained I am nearly 15 mins late due to queuing at reception and only one receptionist was dealing with people at the desk. Reception then said I’ll have to rearrange. I explained I couldn’t as I have taken time off work for this appointment. Eventually reception said the phlebotomist would see me next. This was not the case and the woman taking bloods saw other people before me. So I was waiting again. By the time I was called in for my blood test it was one hour later after my original appointment time. How can this phlebotomist make these decisions of turning people away like she did me originally and be so petty to see me last. Extremely poor at reception and of the phlebotomist . My appointment was on Tuesday 25 February 2025 at 10.20am. There is no care for the patent at this place and it shows a couple of the staff including phlebotomist are narrow-minded and petty.
Visited February 2025
West Park Surgery has not yet replied.
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Review titled Such a very caring practice
Rated 5 stars out of 5
by Janet Kirk - Posted on 30 January 2025
My recent appointment with the GP was such a positive experience, despite previous appointments for the same medical condition the doctor continues to be very thorough, empathic and understanding whilst giving reassurance with clear advice. Even though I am aware the doctor have time limits for each patient I never feel rushed which is so important as a patient especially when feeling unwell, in addition I felt listened to and valued as a patient. I have nothing but praise and respect for the doctors in our practice and particularly the doctor who I have seen recently in surgery.
Visited January 2025
West Park Surgery has not yet replied.
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Review titled Great Practice & Team
Rated 5 stars out of 5
by Patricia Beswick - Posted on 07 January 2025
Doctor was professional, reassuring and made time to answer my questions. I wouldn't want to go anywhere else for medical treatment or advice.
Visited January 2025
Review titled West Park Surgery
Replied on 15 January 2025
Dear Patricia, Thank you for your feedback. We do appreciate the time you have taken to do the review. I will pass on your lovely compliment to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager.
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Review titled Fantastic surgery and staff
Rated 5 stars out of 5
by LINDSAY GROOM - Posted on 15 January 2025
I recently visited with some concerns regarding the menopause. I was given an appointment with a nurse who specialises in this area. The appointment was for the same week and was on time. The nurse listened closely to my symptoms and made notes as we talked. She suggested a course of treatment to try for 3 months. She told me all about the treatment I was going to try and what to look out for and also that there was room to increase my dose if needed. She absolutely knew her stuff and made me feel at ease. I really like the doctors and nurses I have seen over the years and like that we can get appointments at two different locations. I haven't really struggled to get seen. The reception staff at both sites are lovely. I absolutely would recommend this practice.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Dear Lindsay, Thank you for your feedback. We do appreciate the time you have taken to do the review. It is good to hear that you felt at ease with your consultation and the clinician, you saw. Thank you for the lovely compliment for our reception team too. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Great practice I am
Rated 5 stars out of 5
by Keith Brazewell - Posted on 02 January 2025
I am fortunate that I do not have any ongoing medical problems so I get called in for routine check ups, and when I arrange an appointment everything works well.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Dear Keith , Thank you for taking time to give your feedback, we really do appreciate it. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Lovely practise, very informative.
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
I was one of the last patients of the day and went for my smear test. The staff were very lovely and made me feel very comfortable. The nurse was informative and talked me through the whole process before, during and after to explain the steps. Everywhere was clean and all the staff on duty were very polite and welcoming.
Visited December 2024
Review titled West Park Surgery
Replied on 15 January 2025
Thank you for your feedback. We do appreciate the time you have taken to do the review. It is good to hear that you had a positive experience. I will pass on to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager
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Review titled Excellent healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Saw the nurse for a blood pressure check and she was excellent. I was asked if I minded a trainee being present and was so impressed by her thorough instruction to her colleague. All tests were explained and the bloods taken with minimal discomfort. Appointment was on time and care excellent as usual.
Visited November 2024
Review titled West Park Surgery
Replied on 15 January 2025
Thank you for your feedback. We do appreciate the time you have taken to do the review. I will pass on your lovely compliment to our team at West Park Surgery. Kind regards, Debra Lewsley Practice Manager