West Malling Group Practice - Ratings and reviews
Reviews
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Review titled Can’t fault the service
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2023
I phoned this morning to try to get an appt for my husband. Wasn’t very hopeful of even getting through on the phone let alone getting an appt. How pleasantly surprised I was. I phoned on the dot of 8.15 and requested a call back which I got and hubby was given an appt at 9am! I must admit luckily I don’t really have cause to use the surgery very often but when I do, I have always been satisfied with the service received. People are always quick to complain so I wanted to give them praise where it’s due
Visited March 2023
Review titled West Malling Group Practice
Replied on 28 March 2023
Thank you for your feedback which is very much appreciated. We welcome all feedback whether good or bad and always share it with our team. It is good to know patients are satisfied with the services we provide. Thank you
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Review titled Great service
Rated 5 stars out of 5
by John Heming - Posted on 21 February 2023
Came up this morning with mum bit of a mix up but the young lady at reception was superb understanding and so helpful and the young lady we saw absolute star . Just wanted to say thank you again we are all to quick to moan in this day and age but you all do a fantastic job superb.
Visited February 2023
Review titled West Malling Group Practice
Replied on 28 March 2023
Thank you so much for taking time to post your feedback. We share all feedback with the team. This will be a welcomed boost to morale as we continue to work through the challenges of increasing pressures of NHS services. Thank you.
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Review titled Good experience
Rated 4 stars out of 5
by Jennifer Grimmett - Posted on 11 February 2023
I would like to thank West Malling Group Practice and the National Health Service for the service I recently received. I saw a GP on 3 February about some suspect patches on my skin which he assured me were nothing to worry about. 16 years ago I was given the same diagnosis to a changing mole which turned out to be malignant melanoma which spread to my lymph gland so I was still concerned so he said he'd refer me to a consultant. On Monday I received a dermatology appointment at Borough Green which I was unable to keep as I would be on holiday. I phoned to rearrange and was lucky to get an appointment the following day due to a cancellation. The consultant confirmed the original diagnosis so I'm totally reassured that I have nothing to worry about. Both the GP and consultant realised that I needed reassurance and I'm so grateful for their patience with me. Less than 3 working days to achieve this with the current problems within the Health Service is very gratifying. Can I also recommend that patients make use of the blood pressure monitor in the waiting room at Kings Hill. I did and was surprised to find that my reading was high but am being monitored now, again very speedy response.
Visited February 2023
Review titled West Malling Group Practice
Replied on 13 February 2023
Thank you so much for taking time to post a review about your experience using our services. Every effort is made to ensure patients receive the best possible care and attention needed. We are pleased to learn of your speedy experience and that you have been fully reassured.
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Grateful patient - Posted on 23 February 2023
I am a senior citizen and have had such great service from West Malling Group Practice that I feel I must give praise where praise is due. Since my accident last June I have been a "frequent flyer" and have received excellent care. All the receptionists are friendly and polite and helpful, even when they have to say sorry but........ The doctors and nurses are good listeners and very kind and reassuring. Obviously the back room staff must be very hard working too. I have had every test available and referrals to hospital departments where appropriate. I have family, friends and neighbours who are jealous of me! I know that not everyone is able to secure an appointment/triage call by queuing at 8 am or hanging on the phone for half an hour but at least this has always guaranteed me some help on the day and not all surgeries offer this. There is a lot of negative press about NHS surgeries so I think you should all be pleased with yourselves and carry on the good work. Thank you.
Visited February 2023
West Malling Group Practice has not yet replied.
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I would like to shout from the rooftops about my recent experience with West Malling Group Practice. I went to the Dr with a concern and have been seen by a consultant and had an appointment with endoscopy within 6 weeks of me raising my initial concern. The speed of their actions have thankfully provided complete reassurance on this occasion and I am extremely grateful.
Visited January 2023
Review titled West Malling Group Practice
Replied on 26 January 2023
Thank you for taking time to send in your feedback which will be shared with the team. We are pleased to note you have received a speedy service and reassurance. Thank you
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Review titled Great Reception.
Rated 4 stars out of 5
by Stephen James Betts - Posted on 27 January 2023
I would like to say how impressed I am by the helpful, willing and pleasant receptionist at the Kingshill surgery yesterday. Very much appreciated, thank you.
Visited January 2023
Review titled West Malling Group Practice
Replied on 30 January 2023
Thank you so much to taking the time to give your feedback. Our receptionists work extremely hard to help and support our patients at a time when there is a lot of pressure and ever increasing demand on an over stretched system. Thank you
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Review titled Quick Answer and Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2022
Used call back facility and was able to get an appointment. Not the same day but the following day. Friendly service
Visited December 2022
Review titled West Malling Group Practice
Replied on 14 December 2022
Thank you for taking time to post a review. We have recently upgraded our phone system to include the call back facility. We are pleased you have benefited from this service improvement.
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Review titled Poor service
Rated 1 star out of 5
by Paul Elliott - Posted on 23 December 2022
I’ve heard nothing, but trouble. You can never get an appointment and the receptionist put the phone down on me and was quite rude
Visited December 2022
Review titled West Malling Group Practice
Replied on 29 December 2022
We are sorry you have experienced problems with our service. Demand for appointments is particularly high at the current time. We have a call back facility to improve our service. Our receptionist are expected to be helpful, polite and professional to our customers. We are more than happy to look into your concerns. Please see our website and complete a contact submission form to enable us to investigate further. Many thanks
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
In queue to make an appointment for over half an hour. The call was disconnected when I got from no. 18 in the queue to no. 3. When I immediately called back, I was back to position no 1. Not impressed..
Visited November 2022
Review titled West Malling Group Practice
Replied on 05 November 2022
We are sorry you had difficulties getting through to the surgery. We would like to look into the call log and investigate the call disconnection with the system provider. Please contact the surgery via our website westmallinggp.nhs.uk utilising the contact us form to give details of your phone number used to call the surgery and we will investigate and get back to you.
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Review titled Problems booking online
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2022
Hi, I’ve been trying to book an appointment online for a persistent cough that is getting worse. Unfortunately, when trying to book yep ask you what type of appointment put the only option is blood test? If you leave it blank you can’t make the booking??
Visited November 2022
Review titled West Malling Group Practice
Replied on 26 November 2022
We offer limited online appointments with GPs and online blood tests and cervical screening appointments. Once the online allocation has been booked there will be availability for further online bookings until more are released the following day. Please contact reception who may be able to assist. Thank you