West Heath Surgery - Ratings and reviews
Reviews
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Review titled no empathy !
Rated 2 stars out of 5
by Dawn Stephens - Posted on 11 August 2023
suffering a very very foggy memory due to menopause and recieved a email telling me I will be removed if I miss 1 more app!!!! been my doctors surgery for 20 years ..was coming here where it was just a house !! show some compassion I can't remember my name half the time !!!!
Visited August 2023
Review titled West Heath Surgery
Replied on 14 August 2023
Dear Miss Stephens, We are sorry to hear that our recent written communication to you has been perceived as being insensitive: from 1st January 2023, West Heath Surgery has so far experienced over 3000 missed appointments, greatly effecting our capacity to effectively treat patients. As a result, firm measures have had to be taken in an effort to increase our attendance- thus reducing the pressure on our services and enabling more patients to be seen. The Surgery does provide an automated text message reminder system- if you have not been receiving these messages, please contact us on 0121 476 1135 to verify your contact details. Kind regards, West Heath Surgery
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Review titled Docs, nurses, staff fine. It's getting my tablets online!
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
Online Prescription App always a problem! Someone's judgement in the chain of reordering when running out of tablets. Docs want 48 hours, Chemist wants 3 working days. Well there's a week never mind public holidays! Many tablets to take. Be helpful if lined up to collect monthly!
Visited May 2023
West Heath Surgery has not yet replied.
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Review titled Big delays
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
This isn't my usual GP but I was sent here for a midwife appointment. I was seen to over 1 1/2 hours late from the time I was supposed to be seen. The woman who was manning the bookings explained there were only two midwifes (+ a student shadow) working that day and went off to try to get another midwife to come out but after 15 mins came back and said she couldn't get anyone else to help. I think that if you are understaffed and have a room full of people waiting with over an hour delay then someone needed to have come out and helped out for at least an hour or something. It isn't fair on the women (+ in some cases their partners too) that were waiting all morning to be seen. Some women had to cancel their appointments before being seen as they couldn't wait any longer. The care I received during my appointment was good, but I don't want to come back here in the future and I hope I don't get booked here again.
Visited February 2023
Review titled West Heath Surgery
Replied on 03 July 2023
Dear patient, We are sorry to hear of your negative experience at our Surgery and the waiting time you encountered for your midwifery appointment. West Heath Surgery operates from within the West Heath Medical Centre building, which also hosts a variety of other healthcare services, such as the Weoley Castle midwifery team. Whilst we are not directly associated with this team, your comments have been forwarded to the relevant party to be reviewed. We apologize for the inconvenience, West Heath Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Jill beech - Posted on 20 February 2023
New patient ,excellent experience with a dr she dealt with my problem kindly and efficiently did everything she promised, also seen a lovely nurse who was so kind and patient with me . Brilliant service.
Visited February 2023
Review titled West Heath Surgery
Replied on 03 July 2023
Dear Jill, Thank you for making the effort to leave feedback of your experiences with the Surgery on NHS choices: your feedback has been shared with both Dr Kilpatrick and Lizanne who would also like to extend their gratitude for your kind words. Kind regards, West Heath Surgery
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Review titled Doctors who Care
Rated 5 stars out of 5
by mrs jane Cowley - Posted on 21 January 2023
The doctor phoned me to give me the results of my blood test,she explained to me the results in language that was clear and easy for me to understand.She also gave me options with regards to which medication would best suit me.The call left me feeling very informed and relaxed.All the staff at the centre are very helpful and friendly l can not recomend this practise highly enough.
Visited January 2023
Review titled West Heath Surgery
Replied on 03 July 2023
Dear Mrs Cowley, Thank you for taking the time to leave your feedback regarding our Surgery: the comments you have made towards Dr Kilpatrick have been shared with the clinician, who would also like to thank you for your thoughtfulness in leaving this feedback on NHS choices. Kind regards, West Heath Surgery
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Review titled Can't ever get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I have flu it's gone to my chest I have tried to get an appointment since Friday I'm really not very well Nd I don't know what to do I'm elderly and can't play fastest finger first its a stupid system
Visited December 2022
Review titled West Heath Surgery
Replied on 03 July 2023
Dear patient, We apologize for the delay in formatting this response and for the difficulties you have encountered when trying to book an appointment. The Surgery offers approximately 4500 GP appointments per month, with these being a mixture of Urgent, on the day appointments or pre-bookable (available in advance) appointments. During periods of high demand (such as when you left this review), the allocation of these appointments alters to adapt to our patient list size's needs to allow as much opportunity for our patients to receive an appointment when needed. We hope that since this date, you have been able to obtain an appointment for any of your healthcare needs. Kindest regards, West Heath Surgery,
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Review titled Knowledgeable doctor
Rated 5 stars out of 5
by Maria - Posted on 07 September 2022
I have not been to the doctors since before the pandemic but I needed an appointment recently. I was booked in straight away and I got to see a very knowledgeable and understanding doctor. I would highly recommend West Heath Surgery
Visited September 2022
Review titled West Heath Surgery
Replied on 03 July 2023
Dear Maria, Thank you for taking the time for leaving your positive review on our NHS choices page- we hope that we have continued to deliver this high standard to your healthcare needs since the review was made. Kind regards, West Heath Surgery
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Review titled Excellent medical centre
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
After being diagnosed with Type 2 diabetes the doctor I have been seeing for 2 years has sorted my treatment and tablets out and has arranged for tests to be carried out by the nurses to stabilise my diabetes. The doctor has always the time to explain everything to me whether face to face or by telephone consultation. The reception staff have always been very professional, friendly and helpful. I would definitely recommend this medical centre.
Visited August 2022
Review titled West Heath Surgery
Replied on 03 July 2023
Dear patient, We apologize for the time taken to respond to your feedback, however we would like to offer our gratitude for you taking the time to leave such a personal response. We hope that you have found our services as beneficial towards your type 2 diabetes, Kind regards, West Heath Surgery