West Hampstead Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Laura V. - Posted on 30 November 2022
The staff at WHMC is always very friendly, very helpful and usually easy to reach. Our son (8 months now) has been ill quite a bit and it was possible to come to the practice the same day.
Visited November 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Laura Thank you for taking the time to leave your feedback. It really means a lot to us and is very much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled superb care
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I really recommend the doctors and staff at this practice. I was able to access appointments and blood test with ease. I got an SMS message to update me. Fantastic care and service
Visited November 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Patient Thank you for your kind comments, we highly appreciate your positive feedback. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Very good experience of having a shingles jab and flu jab.
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
Kind and efficient consultations on having shingles and flu jab on two separate occasions. Many reminders of the jabs may have been a little over done but must obviously be necessary to stop people not turning up.
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient, Thank you for your very positive review. Please accept my apologies regarding the number of texts received regarding your appointments. We have found that this facility is often quite valuable and also enables patients to cancel their appointments if no longer required. If you would like to amend your SMS consent in order to not receive any text messages, please do let us know and we would be more than happy to assist. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
One of the few GPs still offering same day appointments. Understanding and compassionate GPs, helpful administrative staff, clean and welcoming practice. Doctors offer helpful advice and treatment courses and are keen to follow up on other issues. I trust this practice completely.
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response to your review. Thank you so much for your positive comments, it is much appreciated by the whole team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Appointments
Rated 3 stars out of 5
by Gracella - Posted on 04 November 2022
I was asked to book an appointment with the mental health nurse for a review-which I did and requested it be a telephone appointment for medical reasons, during the week I get text messages from the surgery to remind me of the appointment, but on the day of the appointment, even after 90 minutes of waiting, the appointment doesn't happen. Why ask me to book an appointment, send me reminders and then have no appointment in the end.
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Gracella Apologies for the delayed response to your feedback. I am very sorry to hear about your experience involving your nurse appointment. I do hope that this has now been resolved and you have had your appointment. I am aware that this happened a while ago, but if you would like us to investigate this incident further, you can submit a formal complaint, via the website.(https://www.westhampsteadmedicalcentre.com/make-a-complaint). All our calls are recorded for quality and training purposes, including complaints. We are always happy to look at our processes and where we can, consider learning and adjust accordingly. If you would like to talk to me further regarding any of the above, please do feel free to contact me at the surgery. Best wishes Karen McCormack Complaints & Patient Liaison Lead
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Review titled Helpful staff
Rated 5 stars out of 5
by Karen Palmer - Posted on 24 November 2022
Had several visits to surgery. Each one was a good experience with caring receptionists and doctors. Having issues with delayed , urgent hospital appointments ,which the surgery have tried to help speed up , but so far have been unable to bring the appointments nearer .
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Karen apologies for the delayed response. Thank you so much for taking the time to write your review of the surgery. It is greatly appreciated by all of our Doctors and staff. We totally understand your frustration regarding the wait for your hospital appointment. Although we always try our best to expediate, ultimately we have no control over the triage process at the local hospitals as well as their waiting times. You can always contact the PALS team at the relevant hospital if the issue is still ongoing. If you would like to discuss anything further with me, please do let me know, Best wishes Karen McCormack Complaints Manager & Patient Liaison Manager
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Review titled Flu Injection
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2022
Booked an appointment. Was seen on time. In and out of the practice within 5 minutes. Person giving the injection was friendly. Couldn't have expected better.
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Sorry for the delayed response to your review. Thank you so much for your sharing your positive experience with us. We are pleased to hear that you were happy with the service you received. Your feedback is much appreciated by the whole team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Very organized and professional practice
Rated 5 stars out of 5
by GABRIEL ELIAS SABBAG - Posted on 24 October 2022
I have moved around quite a bit and this is by far the best practice I have been so far. Polite and professional staff, flexible appointment times, reminders through SMS, appointments typically run on time...in sum, it all just works as expected.
Visited October 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Gabriel Thank you for taking the time to submit your very positive feedback. It is really appreciated by all of the team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Great practice very helpful and efficient. They are very knowledgable and keen on help both in face to face appointments and online consultation.
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 21 July 2023
Dear Patient Apologies for the delayed response. Thank you so much for your positive review. It is much appreciated. Best Wishes Karen McCormack Complaints Manger & Patient Liaison Lead
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Review titled Welcoming medical centre
Rated 5 stars out of 5
by Elaine - Posted on 19 October 2022
I recently joined this practice after moving to the area. I have had a couple of appointments and can honestly say all the staff I have met have provided an excellent service, everyone on reception, the GP’s I have met and the nurse. Appointments for tests were made, results were followed up with a call and every member of the reception team has been so helpful. This is absolutely what a medical centre should be.
Visited September 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Elaine Welcome to WHMC. Thank you so much for your feedback and positive comments. They are really appreciated and we will share with the rest of the team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead