West Hampstead Medical Centre - Ratings and reviews
Reviews
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Review titled Brilliant experience
Rated 5 stars out of 5
by Prof W Drake - Posted on 26 March 2024
Please thank Dr S (GP registrar) for seeing my son with tonsillitis so quickly, kindly and efficiently today. We phoned the practice at 2pm, were seen at 3.35 (5 mins early for our appointment at 3.40), by 4 pm we were in Central Pharmacy and by 4.15 he had had his first dose of penicillin. It's a difficult time in primary care but WHMC has always been very very good to us. Thank you all very much.
Visited March 2024
West Hampstead Medical Centre has not yet replied.
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Review titled Outstanding medical centre
Rated 5 stars out of 5
by David Molana-Allen - Posted on 09 November 2023
After a series of unsatisfactory dealings with another local medical practice I joined West Hampstead Medical Centre as a patient 2 years ago. At a time when many practices are struggling, I have been very happy with this clinic's support of its patients. Specifically: 1. Office administration is helpful and efficient, and even at peak times reception answers the telephone speedily; 2. One can nearly always obtain a face-to-face appointment on the same day with the clinician of one’s choice; 3. There is continuity of care with the same doctor; 4. The Practice seems to have effective links with hospital consultants and concerns are rapidly answered by text message; 5. This medical centre uses technology to streamline its services rather than seeking to hide behind it. This is a glowing review because I am a very satisfied patient. So much so that my family have also joined the Practice.
Visited October 2023
Review titled West Hampstead Medical Centre
Replied on 19 March 2024
Dear Mr Molana-Allen Thank you so much for taking the time to write and post your positive review of the practice. We appreciate it immensely and will be sharing your comments with the whole team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled West Hampstead Medical Centre
Rated 5 stars out of 5
by Kristie-Marie - Posted on 01 August 2023
I have moved around a lot and other GP practices don't compare. My experience is always positive, the doctors listen and care about providing good quality care and the admin staff are amazing, always kind, helpful, organised and there is a sense of good leadership within the practice. Never have to wait or beg for a Drs appointment when unwell.
Visited June 2023
Review titled West Hampstead Medical Centre
Replied on 19 March 2024
Dear Kristie-Marie Thank you so much for your very positive feedback. I will share your kind comments to the clinicians and wider team. We appreciate your endorsement. It really does mean a lot to us to receive. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
The practice service has deteriorated over the last year. Getting an appointment is quite difficult - impossible - if you're working - good luck. Repeat prescription service is a mess - ran out of prescriptions thrice because the pharmacy and the surgery could not communicate!
Visited April 2023
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Patient Thank you for your comments. We are sorry to hear about your recent experience. If you would be happy to provide further information to us, we can look into the precise details of what occurred with your prescription. In regards to the appointments, we are sorry that you have had difficulties with the process. We have several different types and ways of booking a suitable appointment with a clinician including our physicians’ associates. You can call the surgery each weekday morning at 8.30am if you need to book a same day GP appointment or you can also do this online. Some of our online appointments are also released the night before at 8pm as well. If there is an issue that cannot wait until the next day and all the same day appointments are gone we also have a Duty Doctor available each day. NHS 111 can also book appointments throughout our clinics as they have special dedicated slots. Furthermore, we have enhanced hour’s appointments twice a week as well as on some scheduled Saturdays. There is further information available on our website.(https://www.westhampsteadmedicalcentre.com/make-and-cancel-an-appointment). Getting the right balance of on the day, pre-bookable, online, telephone & face to face appointments as well as econsults, duty doctor, urgent 111 appointments, home visits, nursing, physician associate and pharmacist appointments etc capacity is not easy and we do try to adjust accordingly. Patient feedback is always important so that we can look at our processes and consider any learning points. Therefore, please do get in contact with us, via the feedback section of our website with more details. https://www.westhampsteadmedicalcentre.com/feedback-and-complaints-index. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Excellent practice
Rated 5 stars out of 5
by Vesta Curtis - Posted on 27 March 2023
I have only praise for the practice at 9 Solent Road and its doctors, nurses and other staff. They are polite, efficient and caring, and I have been able to see a doctor or speak to someone straight away.
Visited March 2023
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Vesta Thank you for your lovely feedback and review. It is very rewarding to receive such lovely comments. It really does mean a lot. Many thanks. Kindest regards, Dr Ehsan Alkizwini
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Review titled Excellent practice
Rated 5 stars out of 5
by Vesta Curtis - Posted on 27 March 2023
I have only praise for the practice at 9 Solent Road and its doctors, nurses and other staff. They are polite, efficient and caring, and I have been able to see a doctor or speak to someone straight away.
Visited March 2023
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Vesta, Thank you so much for your review. It really does mean a lot to us to receive. I will share your lovely comments with the team. We are very grateful. All the very best. Dr Ehsan Alkizwini
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Review titled Excellent Medical Centre
Rated 5 stars out of 5
by Sanjeev Gulati - Posted on 07 December 2022
Another pleasant experience on 1st Dec 22 when I visited the surgery.Doctor was brilliant and as always I was very satisfied with my check ups and advise from the doctor. Administration and reception staff are very courteous and accommodating. Indeed this is a great practice.
Visited December 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Sanjeev, Thank you ever so much for your review. It really does mean a lot to us to receive. I will share your lovely comments with the rest of the team. We are very grateful. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Great Service
Rated 5 stars out of 5
by Harvey L - Posted on 23 December 2022
Have never had any problems with this practice, have always had a great efficient service. The practice team are always lovely including the reception team.
Visited December 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Harvey Thank you kindly for your very lovely feedback and review. It it is very nice to receive such lovely comments. It really does mean a lot. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Empathic staff, clean & responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
Quick to respond to any needs or to refer me to specialised practicians. Nice & empathic staff - really feeling reassured after each visit.
Visited November 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Patient Thank you kindly for your positive feedback and comments. It is very much appreciated. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead
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Review titled Kind and professional care
Rated 5 stars out of 5
by Kolya Wolf - Posted on 07 December 2022
When I experienced a period of severe abdominal pain, I phoned the practice and was offered an appointment the same day. The doctor I saw was very patient, gave me a thorough examination, performed a test in the surgery, ordered other hospital tests, and requested an abdominal ultrasound. After all the hospital procedures were done, the doctor had the admin staff contact me to make an appointment to review the results. Although the original pain had largely abated, and the tests had not shown up any major problems, I was still experiencing some symptoms. So the doctor ordered some further tests, one of which revealed a possible cause for concern. As a result I have been referred to gastroenterology. My medical problem is as yet unresolved. But for the kindness, thoroughness and professionalism with which I have been treated, I give the doctor 11 out of 10.
Visited November 2022
Review titled West Hampstead Medical Centre
Replied on 17 May 2023
Dear Kolya, Thank you so much for your kind comments. We hope you are keeping well. We are very pleased to hear that you have been happy with your GP surgery experience. We will share this feedback with the rest of the surgery team. Best wishes Karen McCormack Complaints Manager & Patient Liaison Lead