Wem And Prees Medical Practice
New Street, Wem, Shrewsbury, Shropshire, SY4 5AFContact details and opening times
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Reviews
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Review titled Yet more concerns regarding repeat prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2025
Yet again today, I have experienced problems with the repeat prescription service failing. Sadly not an isolated case, the admin side of the practice badly needs reviewing and updating. So, upon visiting the practice to understand why the repeat prescription service had failed, and to indicate that I now have only a limited amount of meds, I requested an urgent prescription, I was told to check in two days time to obtain the hard copy prescription, not great when it was a failure on their part. (Sadly, this failure of the repeat prescription issue is not the first instance)! Further problems since I joined the practice is that their in-house / linked pharmacy can't cope with prescriptions from 7 doctors and associated medical practitioners, there have been numerous occasions where I have been forced to wait in a long queue outside of the pharmacy so now chosen to use a separate pharmacy. The website shows various ways to make contact / book appointments (listing phone, online and email), don't bother with email as you get a response telling you they can't action anything sent by email and to request a treage. I wouldn't mind but the email I sent saves on personal time wasteage but doesn't meet with their online regime. My wife visited the surgery recently to make an appointment (because she couldn't get through by phone) only to be told by the receptionist that she needed to book online despite her actually standing in front of her. So, to conclude, many issues. All admin related.
Visited February 2025
Wem And Prees Medical Practice has not yet replied.
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Review titled Swift and appropriate response
Rated 5 stars out of 5
by Karen Jones - Posted on 14 November 2024
I had a call shortly after I submitted a request on the app to offer me an appointment this morning. The Advanced Care Practitioner I saw was kind and knowledgeable. I came away with antibiotics but also an ongoing plan to look at recurring issues.
Visited November 2024
Wem And Prees Medical Practice has not yet replied.
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Review titled So efficient and helpful
Rated 5 stars out of 5
by Jan Thornhill - Posted on 16 January 2024
I had phoned this morning and was seen by a doctor at Prees before midday. Antibiotics prescribed and dispensed straight away. Fantastic service and staff so helpful too.
Visited January 2024
Wem And Prees Medical Practice has not yet replied.
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Review titled Really efficient and helpful
Rated 5 stars out of 5
by Mrs Jan Thornhill - Posted on 16 January 2024
The receptionist this morning was so lovely and helpful and I had a same day appointment arranged for Prees surgery today which is amazing! Can I also commend the hard working pharmacy staff.
Visited January 2024
Wem And Prees Medical Practice has not yet replied.
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Review titled Great Reception Staff
Rated 5 stars out of 5
by ALAN RICHARD CLIFF - Posted on 02 January 2024
Following a very detailed and rather complex request to a very new member of staff, a similar call to a different member of reception and a visit, a problem with a repeat prescription was addressed and resolved. Thank you both and for the second member of staff for listening to my concerns and anxieties.
Visited December 2023
Wem And Prees Medical Practice has not yet replied.
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Review titled Brilliant help from member of Reception.
Rated 5 stars out of 5
by Alan Cliff - Posted on 26 October 2023
I needed information regarding a prescription and medication and to request a telephone appointment with my GP. I telephoned on Thursday 26/10 late in the afternoon. The help of the receptionist during a telephone call which lasted several minutes was exceptional. She understood my request and passed an informative and detailed note to my GP. Thank you.
Visited October 2023
Wem And Prees Medical Practice has not yet replied.