Wells Park Practice - Ratings and reviews
Reviews
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Review titled cannot book appointments
Rated 1 star out of 5
by Alene FitzGerald - Posted on 04 December 2023
I used to be able to use a contact form online to book appointments. I have tried calling, and have fully registered with the nhs app, but there does not appear to be an option for booking a routine appointment.
Visited December 2023
Wells Park Practice has not yet replied.
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Review titled Great receptionists
Rated 4 stars out of 5
by Matt H - Posted on 02 November 2023
Generally find it easy to get through to reception who are efficient and effective at sorting out appointments and admin issues, overall I think this is one of the better NHS GP surgeries, although like all others it is subject to the same lack of funding as the rest of the NHS.
Visited November 2023
Wells Park Practice has not yet replied.
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Review titled Efficient helpful staff
Rated 4 stars out of 5
by Emma - Posted on 20 October 2023
Staff answer emails very quickly and communication is very good here. I have always managed to get an appointment whether it’s a telephone consultation or a face to face appointment.
Visited October 2023
Wells Park Practice has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jenny White - Posted on 27 October 2023
Having recently joined this practice I am so impressed with the service offered. The staff, from reception to admin, to the nurses and doctors are a great team. Every single member is kind, friendly, professional and greatly advocate for their patients. Nothing seems like too much trouble. And everything is explained. They have done more for me in 2 weeks than my previous Doctors have done in the last 2 years I would highly recommend Wells Park Practice
Visited October 2023
Wells Park Practice has not yet replied.
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Review titled Improving
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
I’ve been at this practice since it opened and it’s had its ups and downs. The doctors and nurses are good though there are a couple of doctors who could improve their diagnostic skills and bedside manner. I don’t visit very often but do get a bit tired of the “see how you are in a couple of weeks and come back if it doesn’t improve” approach. I know when something is wrong and wouldn’t bother going to see a doctor if I wasn’t concerned. Added to that the difficulty of getting another appointment. Nurses are superb. Getting an appointment and long waits on phone are the main problems but that is improving as are the reception staff. Recently had a flu jab, waited less than a minute for my appointment, lovely nurse, very professional and the jab didn’t hurt at all.
Visited September 2023
Wells Park Practice has not yet replied.
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Review titled Blood pressure
Rated 3 stars out of 5
by Terence morris - Posted on 08 August 2023
Went in today to use blood pressure machine, but no ticket came out. One other person and myself told the receptionist about this, she said she would take a look, but never came over, so after about 10 minutes i gave up. Shoddy service, i was sent a text telling me to come in to use machine, and this happens. Surely staff should make sure at start of day, that machine is working, with tickets in it. Disgruntled of sydenham!
Visited August 2023
Wells Park Practice has not yet replied.
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Review titled Very helpful receptionist and brilliant nurse
Rated 5 stars out of 5
by Se266xt - Posted on 09 August 2023
The receptionist was really helpful and could not do enough to help the nurse I saw was really helpful and a credit to the practice
Visited August 2023
Wells Park Practice has not yet replied.
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Review titled Excellence surgery
Rated 5 stars out of 5
by D O’Connor - Posted on 21 July 2023
The doctors call promptly and helped me effectively and efficiently with all my treatments. I was fast tracked to all referrals and when the doctors call me they always do really good job. Thank you for all your help and support wells park road
Visited July 2023
Wells Park Practice has not yet replied.
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Review titled Improving
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2023
It's a shame the booking process is such an issue because once you see a doctor the service is great.
Visited July 2023
Wells Park Practice has not yet replied.
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Review titled Receptionist skills?? No nurses- Better system needed
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
I was bitten by a dog and advised by various to get a tetanus jab. I knew i hadnt had one for about 10 years .i made approx 4 attempts to obtain an online appt. No way to book a nurse - and no docs appts available . Gave up so I went to work early to be able to phone in for 8am. I was lucky enough to be answered 1st in the queue. I was ringing for a nurses appt but i could not understand what the receptionist was saying . I am english but it took some time to communicate and for receptionist to be understood/ and for me to explain a pretty straightforward situation. I explained that i would most probably need a tetanus injection from a nurse and didnt necessarily need to be seen by a doctor but fine if one available today, thinking perhaps doc himself might be able to give injection . Afterapprox 11 minutes i was given a docs appt at 3pm today. I left work early to see doc. . Friendly doc confirmed i needed a tetanus injection but unfortunately no nurses in practice today! Advised best to go to Beckenham Beacon today So off i go impossible parking - of course a full waiting area- where there is now a 4 hour wait!! Something wrong here. Is the idea of a nurse - duty nurse referral system not possible? Its just so dire and appt system is not working . This cannot be an efficient way to work for anybody!
Visited June 2023
Review titled Wells Park Practice
Replied on 27 June 2023
Dear Anonymous , Thank you so much for taking the time to give us some feedback. This is much appreciated. We are sorry that you have not had the best experience. I understand that you have left this feedback without your name, but if you would like to discuss further, please do call the surgery & ask to speak with me. All feedback is taken into consideration, & we are always happy to discuss concerns with our patients further in order to help come to a more positive outcome. kind Regards, Shereen.