Wellington Way Health Centre
Wellington Way Centre, 1A Wellington Way, London, E3 4NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Administrative proceses and comunication
Rated 3 stars out of 5
by Manuela - Posted on 14 May 2024
The GP phoned me yesterday saying I needed an antibiotics saying it was sent to the pharmacy. I went to the pharmacy in the afternoon and they didn't receive the prescription. I went back this morning and the prescription was not on the system. I went back to GP surgery asking for the prescription to be sent to the pharmacy, I called the pharmacy and said it was not there yet. I feel sick from my infection
Visited May 2024
Wellington Way Health Centre has not yet replied.
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Review titled Rude and arrogant Dr at the GP
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
Had an appointment with one of the Dr. and was very rude and unprofessional in the approach. The Dr. would conclude without understanding your full medical history and making appropriate referrals for further consultation. When asked to make referrals the Dr. informs me that, it will be rejected by the specialist and has to justify the reason for referrals when this is a reasonable request. Very arrogant and rude. Learn to listen to your patient and have some emotional intelligence, which may help you better serve your patience. When I addressed the medical problems and explained the severity and impact of those conditions on my health, Dr. would not take it seriously and responded saying it is the same as before which was referring to 6 years ago, when I clearly explained the level of pain I am going through. We expect help and care from our Dr. at the GP, but it seems the Dr.s are not interested in your well-being at all. Very disappointed with the service received from the Dr.
Visited January 2024
Wellington Way Health Centre has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Alan Mountain - Posted on 03 January 2024
I called the ambulance last nigh for a health issue this is not take me to Hospita but ask GP to contact. Unfortunately my phone wasn't working and missed call reception's member of staff was extremely rude to me I waited2 hours then called back. I was number one in the queue and I got f of after 5 minutes . I rang straight back and was number one in the queue again. That was the way it stayed for the next half an hour and then I was cut off. This is not the first time this has happened it seems to be there is a policy of not answering the phone after 6:30 p.m. despite the surgery closing at 7:00 p.m.. this is not unusual for this surgery over the years I found that they do not want to see patients and try anything to avoid it all costs I couldn't find anywhere on the website to make a complaint and NHS 111 was useless as itusually is like I said dabolical
Visited January 2024
Review titled Wellington Way Health Centre
Replied on 22 January 2024
Dear Mr Mountain Thank you for your feedback, I am the practice manager and my name is Debbie Russell, I would like to apologise for the bad experience you had when trying to call the surgery when the practice is closed. Just to clarify Wellington Way is open Monday-Friday between the hours of 08.30am-18.30pm, we do not close for lunch but we close once a month on a Tuesday or Thursday for Protected Learning. I have checked the website and the opening hours are correct, you can choose Practice Info and then use the patient feedback to make a complaint but we are always looking at our Website so will make sure that we add how to make a complaint. I have checked that we do not have any issues with the phones during the opening hours but would welcome your feedback if you seem to be having problems getting through on the phones. You may contact us directly on nelondonicb.wellingtonway@nhs.net if you would like to message me directly. Once again I would like to express my sincere apologies for any mis-communication. with kind regards Debbie Russell - Practice Manager
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Review titled Great practitioners, (sometimes) poor receptionist service
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
I have always had good experiences when it comes to the care but have recently been let down by the attitude of some the staff on the front desks. Please note that on other occassions the staff on the desk have been very helpful. I visited the surgery and got ignored by the 2 ladies for about 5 minutes, no hello or acknowledgment despite me saying hello. Once one of them decided to stop what they were doing and look at me I got "has my colleague served you". Then all I got was attitude when I was asking whether my doctors letter had been signed yet. She seemed to not understand and then had a heated discussion with a colleague which I found awkward to watch. I had visited previously and been told that I could only pay with cash, so I had brought cash. She then said it had to be exact cash in a frustrated tone. The lady previously hadn't told me this which was even more frustrating. I explained this and there was no apology. On top of this, I am often left in the phone queue for over 10 minutes despite being the first in the queue so I wonder what their system is for phone coverage.
Visited October 2023
Wellington Way Health Centre has not yet replied.