Wellington Medical Practice - Ratings and reviews
Reviews
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Review titled dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
How wellington medical practice get away with there appalling service is beyond me never answer the phones never any appointments never any help or even try to help on the phone for hours trying to get an appointment never any no help with prescriptions given tablets that you have reactions to but can’t get an appointment to get them changed so left in pain there attitude is dreadful it should be in special measures how they’ve got away with this is beyond me and most of the patients at this practice
Visited April 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled Brilliant
Rated 5 stars out of 5
by Jon symmonds - Posted on 05 August 2023
I've been with this medical practice for a lot of years and from then till this day can't say brilliant they are.. OK so the phones are a bit dodgy but I've had no trouble with this the doctors are exceptional as are the clinicians.. The receptionists are very welcoming and helpful.. Keep up the good work. And thank you.
Visited April 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
Dear Mr Symmonds, Thank you for your feedback, and taking the time to leave a positive review this feedback will be shared with the team.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Very poor practice can never get answer from the phones always in a queue for upto an hour and half to be told there are no appointments left. As someone who works every day its frustrating.
Visited March 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled no improvement in service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I've had an issue now for over 12 months resulting in blood tests, an MRI, seeing the physio several times, seeing or speaking to clinicians 4 or 5 times, speaking to their pharmacist several times. I still have no diagnosis and have not been seen by a doctor. I have just tried to phone in response to some blood test results, waited on the patient countdown service for 40 minutes until I was number one in the queue and then was cut off! They just cannot get their admin sorted at this place. I went in person the other day and was greeted by a very morose and uninterested receptionist. You come away from the place feeling more depressed than when you go in. Nobody seems to have a good view of the place and indeed some of my neighbours have abandoned this surgery. Why on earth can't they operate an efficient, patient-friendly service? We need CQC to get things sorted here, properly sorted. You have enough evidence via the reviews.
Visited March 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
Dear Patient, Thank you for your feedback, I am sorry to hear that you have been unhappy with the service you received. If you would like to discuss this further please contact wmp.complaints@nhs.net.
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Review titled Very shocking service.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Terrible service when rang and was waiting on the phone for over 1hour 30 minutes. Was calling about my daughters jabs only for the staff member to be very rude over phone and would not book them for any day and time suitable for me and basically gave me no option but to take the date they had given. Absolutely appalled by the service have always been given. Whole doctors needs a serious good looking at.
Visited January 2023
Review titled Wellington Medical Practice
Replied on 31 August 2023
We are sorry to hear that you are dissatisfied with the service you received if you would like to contact the practice to discuss this further, please email wmp.complaints@nhs.net.
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Review titled Rang 3 days on the run and told to try again tomorrow
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Terrible experience I have a cough for over 3 weeks constantly bringing up mucus. Tried all remedies am diabetic have rang several times and just told try again tomorrow I fear I may get phemonia and can't even get a call back,horrible surgery
Visited December 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Appalling Service
Rated 1 star out of 5
by Paul SHEAD - Posted on 13 December 2022
Lines open at 8.30 Impossible to get through. Eventually managed to get through around 9.30, waited an hour to speak to someone only to be told I was too late calling and to dial back at 8.30 tomorrow. Appalling service. Call handler extremely abrupt and couldn't give a toss. I will take my complaint further
Visited December 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Disappointed about the service
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Tried to call and got cut off after 30 minutes. Seen the reviews going back months and still the same excuses. I do not live on the area and I needed someone to show some support for my elderly parent. Not the first time
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Terrible patient care
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
If you want a receptionist to tell you you may have cancer but you do not need to see a gp this is the practice for you…..if you need a practice where they don’t know the complaints procedure, if they even have a practice manager or who cqc are….then again the practice for you….to have a locum nurse practitioner agree that the level of care you have received is appalling says a a lot! And that the receptionist has given you incorrect information! Being told by a receptionist you don’t need to see a gp or why you are bothering to ask for test results……being text instead of having a phone appointment or better yet having some results explained to you on a prescription label having had no contact with a gp???sending patients to a and e as they have no appointments
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
We are sorry that you have felt the service you have received has not been up to the standard you would expect. If you would like to email your concerns to wmp.complaints@nhs.net we can look into your concerns further.
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Review titled Great nurses
Rated 3 stars out of 5
by Tessa Roberts - Posted on 25 October 2022
Have been under the nurses from June to October this year sometimes twice a week but always weekly . I would like to say a big "Thank You" to the nurses for their excellent care . I'm sure I am one of many that are so thankful of their excellent care. The Wellington Health Centre itself does need improving on the running of it. As many have said to phone in takes an hour on hold. Its not patient friendly even if you are old they don't care you have to go through their rules which do not seem to be the same in other practices and very often cause more stress than is necessary. I will end this review on the care of the nurses that I have been under "thank goodness we have them" and I hope you get reward you deserve. friendly. Patients
Visited October 2022
Review titled Wellington Medical Practice
Replied on 19 December 2022
Thank you for your feedback. If you would like to email any concerns to wmp.complaints@nhs.net we can look into your concerns further.