Wellington Medical Centre
Mantle Street, Wellington, Somerset, TA21 8BDContact details and opening times
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Reviews
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Review titled Disappointing and inefficient
Rated 2 stars out of 5
by Mary McVeigh - Posted on 09 May 2023
Spent so much time waiting for return call. Was disconnected. No attempt to reconnect. Referred to pharmacy. No answer . Saw pharmacist at Luson who referred me back to See a doctot. Some, but not all of receptionists lacking in social skills, unsurprising that some patients become frustrated, angry, and abusive, particularly on behalf of children or vulnerable friends and family. Patients are often in pain and anxious and in need of sympathy and basic manners and kindness which is often lacking at your front desk and in the response of the telephone advisors, or whatever they are called. However there have been a few receptionists over the last years at the practice who have been helpful and sympathetic. People present at the surgery usually because they're not feeling well and probably worried. Not because they are on a fun outing. Perhaps the employees , and I include some of the doctors, could reflect on the nature of the service they are providing. I reminded myself of my role every day in my job as a primary school teacher and so did most of my colleagues. I am now 78 and I have never experienced such careless and uncaring attitudes as I now find in the medical services... unless of course one is in intensive care. As I understand from anecdotes. I am now in the 5th day of attempting to get a diagnosis for my problem . According to Google it might be serious, or it might not. Only a GP can decide. I'm awaiting your response. c
Visited May 2023
Review titled Wellington Medical Centre
Replied on 19 July 2023
Dear Ms McVeigh Thank you for taking the time to provide feedback on our services. It is always helpful to get a patient's perspective and it helps to inform service improvement. I was sorry to hear that you are unhappy with our service. I asked our Patient Services Manager to contact you to discuss the issues you raised, which I understand that she has done. I hope that we have provided an adequate response but please contact us if you feel there are issues that remain unresolved. Kind regards, Practice Manager