Wellington House - Ratings and reviews
Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
For appointments, we have to call after 8:00 and then wait for long only to hear no appointments. If you request to be booked for the next day or two answers is "We only book for the same day". That means we need to take off from work and then hope we will get an appointment else waste time and a day off
Visited December 2022
Wellington House has not yet replied.
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Review titled Awful patient care
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
Having used Wellington house for over a year since developing a chronic illness I have found multiple issues with the service. They do not contact patients to inform them of test results, even if follow up appointments are contingent. You have to guess when the results might be in and call daily til they are, regardless of your own work or personal commitments. The appointment booking service may be parr for the course these days but a 1 hour slot to book on the day in the morning is not very user friendly with a chronic illness. This has meant I have not received any treatment, or experienced severe delays. It's very hard to see the same doctor twice, meaning that no one has all the details of your case. They are unable to follow standard procedure for repeat prescriptions, meaning my partner has gone without vital medications for weeks at a time. They do not listen well, I have had to make multiple appointments over the same issues to secure treatment or diagnosis. I feel some of the staff are unprofessional, I have been asked bluntly what a doctor expected me to do about a condition, I left without being offered treatment. They are not forthcoming with information, I have been sent for multiple test unrelated to my core condition without being told why. I have not received any follow up appointments or information from any of these.
Visited November 2022
Wellington House has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
Have received helpful and efficient service from the practice.The nursing staff and reception are friendly and I have always been able to access the services I required .It is easy to contact the surgery by phone and access medical advice from a GP .Thank you to all the staff .
Visited October 2022
Wellington House has not yet replied.
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Review titled Poor emapthy and listening skills
Rated 2 stars out of 5
by andrew garside - Posted on 14 July 2022
Today I asked the doctor a question about two different test results given to me by two doctors and was left feeling like a liar and unlisten too. just spoke over me and told me I wasnt told something that I was able to clearly repeat back to her. I'm not that creative so why would I have said it? Ever time you speak to one of the doctors you are having to start at the beginning and thats where they start with their version of treatment. It takes an age to get one of them to listen to you wothout them trying to fob you off with basic treatment. Simpy not good enough.
Visited July 2022
Wellington House has not yet replied.