Welling Medical Practice - Ratings and reviews
Reviews
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Review titled Good Doctors
Rated 4 stars out of 5
by H.pugh - Posted on 19 January 2024
Surgeries seem to be getting a lot of flack for poor performance, but my recent experiences with two separate doctors at the surgery has been extremely good. Thank you both for being patient and listening and the lady doctor I saw on my most recent visit was brilliant.I am not sure if she is a permanent doctor at the practise because if not they should seriously consider making her a permanent member of staff.Lovely lady and,very professional with a wonderful patient manner.
Visited January 2024
Welling Medical Practice has not yet replied.
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Review titled Over subscribed and unable to provide service.
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Luckily I rarely have the use the services of a GP. This is particularly lucky as I am registered at Welling Medical Practice and you can hardly ever get through when you call and if you do then you are unlikely to get an appointment. They rely on people using 111 and out of hours services to get treatment. Some of the administrative staff are very helpful, but if I had not been aware of the process I needed for a particular referral it would have been sent to the wrong place. This is after months of me chasing it up and the referral originally being sent to the wrong place. You really need to be someone who can advocate for themselves if under this surgery. It is clear they are over registered and cannot meet the needs of the large patient list they have. I am hoping to be able to change surgeries.
Visited April 2023
Welling Medical Practice has not yet replied.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
The switchboard is only with 2 functional options and you cannot get through the options at all. If someone picks up the phone in half an hour they are grumpy, unfriendly, understanding, no surprise that the switchboard is not service friendly either
Visited February 2023
Welling Medical Practice has not yet replied.
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Review titled Shockingly poor level of patient care and service
Rated 1 star out of 5
by Archbishop Jonathan Blake - Posted on 27 February 2023
Inaccessible, unwelcoming, demeaning and dismissive. Unreachable by phone, out of date and confusing recorded message. Rude, highhanded reception staff. Weeks to get an appointment. Processes that disadvantage patients, complaints that are ignored. Unaccountable, disinterested and illusive management. Lacking sensitivity to patient needs, putting policies before people, prioritising systems over human circumstances. The quality of service has collapsed at this surgery, from high standards when we first joined in 2001, to today's shambles. Seeing a doctor, obtaining a prescription, communicating with the surgery, and phoning back having been called, are all met with immense, frustrating and time consuming obstacles. The patients are treated with a lack of dignity and respect and are regarded as trouble, rather than people in need. Medical issues raised are fobbed off and when consequential problems arise, the surgery uses A and E as a convenient mopping up facility for their mistakes and lack of attention and availability.
Visited February 2023
Welling Medical Practice has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Shocking lack of care for patients. I waited 12 days for the next available telephone consultation just to get a form for an ‘urgent’ x-ray. The phone call didn’t come and when I called them I was told the doctor was off sick. When I eventually got the x-ray, it took 10 days for the phone call to give me the result. This is just one example of the absolute shambles this surgery has become. No wonder it’s rated the worst surgery in the whole of Bexley and Greenwich and is in the top 100 worst surgeries in the whole of London.
Visited February 2023
Welling Medical Practice has not yet replied.
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Review titled Secretary
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
The Secretary at the Danson Crescent branch was really helpful in getting a letter sent off to the hospital for me. The doctor was off sick so she accessed my records, amended the letter that was on file with the correct address and E Mailed it off to the hospital. Thank you very much, great service
Visited January 2023
Welling Medical Practice has not yet replied.
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Review titled Amazingly Helpful when urgent
Rated 5 stars out of 5
by Manoj Kumar - Posted on 02 December 2022
I needed a report for my wife which was very important and due in a few weeks time but the surgery went out of the way to produce it on the same day understanding the criticality of the report! Kudos to all involved and many thanks for your amazingly swift help! It was a good surprise!!!
Visited December 2022
Welling Medical Practice has not yet replied.
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Review titled Terrific help
Rated 5 stars out of 5
by Richard Strong - Posted on 23 November 2022
The secretary has made every effort that she can to get me a hospital appointment and has stayed in touch by phone keeping me updated. Just hope now the hospital comes through. Well done great step forward.
Visited November 2022
Welling Medical Practice has not yet replied.
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Review titled A definite improvement
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2022
Welling Medical Practice have received a lot of bad reviews in the past, however over the last few months I have seen a marked improvement. I called there earlier this week and they were very helpful and polite and a doctor called me back within a couple of hours. We are all quick to criticise, but they are definitely trying to improve. Keep up the good work...
Visited October 2022
Welling Medical Practice has not yet replied.
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Review titled Good doctor, shame about receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2022
Receptionists didn’t answer the phone when I called at 8am. For 18 minutes I was on hold. As they kept me on hold, I walked to the practice (whilst still on hold on my mobile) to find no one waiting to be seen at the reception desk and the receptionists gossiping about one of their colleagues - highly unprofessional (all whilst I was still on hold on my mobile phone in front of them!) I said I needed to see someone and was instructed to take a seat for the walk-in clinic. Whilst sitting there I witnessed the two receptionists be rude, unhelpful and try to give their version of medical assistance to patients (some of which was wrong). I was called in to see the GP, who was great. Very attentive, helpful and prescribed treatment for my problem. Overall, the main and only issue I experienced with this GP Practice was the poor receptionists, they need serious training in professionalism and reminding that they are there to help the sick, therefore when ill people call the surgery they should not be sitting around chatting and ignoring potentially serious medical issues.
Visited October 2022
Welling Medical Practice has not yet replied.